Create an action for AI Agent
Main Topic: AI Agent Actions (automating tasks for shoppers) Feature Names: AI Agent Actions, Actions Library, Skills, Guidance, Customer Confirmation, Conditions, Advanced Editor, Playground Questions/Problems: How to create and manage AI Agent actions? How to get pre-built actions from connected apps? How to build custom actions with multiple steps? How to define when an action runs (conditions, skills, guidance)? How to test an action? How to connect apps for actions? Key Concepts: Automate customer requests, self-service, app integration, action steps, variables, action testing, user roles, AI Agent plans, Shopify. Keywords: AI Agent, actions, automation, workflows, app integration, Shopify, skills, guidance, conditions, customer confirmation, custom actions, manage actions, create actions, test actions.
Manage your actions
Main Topic: Managing AI Agent Actions Feature Names: Actions Library, AI Agent, Skills, Guidance, Event Logs. Questions/Problems: How to find, create, manage, enable/disable, edit, view usage, delete, and troubleshoot AI Agent actions. How to use filters and search. How to add actions to skills/guidance. Key Concepts: Actions Library, AI Agent actions, action status, action usage, connected apps, Shopify, event logs, "Runs automatically," "Not used." Keywords: AI Agent, actions, library, manage actions, skills, guidance, enable, disable, edit, delete, usage, event logs, troubleshoot, filter, search, Shopify.
Create Actions: use advanced options to build custom Actions for AI Agent
Main Topic: AI Agent Custom Actions, Advanced Editor/Options Feature Names: Visual workflow builder, HTTP requests, Collect Information (variables), Conditional steps Questions/Problems: How to create custom AI Agent Actions, connect AI Agent to 3rd-party apps, use conditional logic, collect shopper info, debug Action errors. Key Concepts/Keywords: AI Agent, Actions, custom actions, advanced editor, workflow builder, HTTP requests, APIs, 3rd-party apps, variables, conditional logic, data types, Shopify, testing, troubleshooting, event logs.
View event logs for AI Agent Actions
Main Topic: AI Agent Actions Event Logs Feature Names: AI Agent, Actions, Event Logs, HTTP Request/Response Questions/Problems: How to monitor AI Agent Action performance? How to troubleshoot failed AI Agent Actions? How to view details of AI Agent's interactions with other apps? How to understand partially successful Actions? Key Concepts: Event Log, troubleshooting, error identification, HTTP requests, API calls, success/failure status, partially successful actions, admin/team lead access. Keywords: AI Agent, Actions, Event Log, Log, Error, Success, Troubleshooting, HTTP Request, API, Integration, Debugging, Failed Action, Partially Successful.
AI Agent Actions: make changes to Shopify orders
Topic: AI Agent Actions for Shopify Features: Cancel Order, Edit Shipping Address, Remove Order Item, Replace Order Item, Reship Order for Free, Add to Order Note. Questions/Problems: How to automate Shopify order modifications (cancel, address change, item removal/replacement, reship) using AI Agent? What actions can AI Agent perform on Shopify orders? How to set up AI Agent for Shopify actions? What are the limitations? Keywords: Gorgias AI Agent, Shopify, Order Management, Automation, Cancel order, Edit shipping address, Remove item, Replace item, Reship order, Order note, E-commerce, Customer support, 24/7 automation, Integrations.
AI Agent Action: Send Loop Returns portal deep link
Main Topic: Gorgias AI Agent Loop Returns Integration Feature Names: AI Agent, Loop Returns Action, Send Loop Returns portal deep link Questions/Problems: How to automate returns/exchanges via AI, setup Loop Returns with AI Agent, connect Loop API key to Gorgias, configure conditions for returns. Key Concepts: AI automation, returns management, exchanges, Loop Returns, API key, Order scopes, Return scopes, conditions, deep links, shipping labels.
AI Agent Action: Send return shipping status from Loop Returns
Main Topic: AI Agent Loop Returns Action Feature Names: AI Agent, Loop Returns Questions/Problems: How to automate return status inquiries, how to set up AI Agent to provide return shipping status, how to connect Loop Returns with Gorgias AI Agent, how to find Loop Returns API key. Key Concepts: Automate return requests, return shipping status, tracking URL, Loop Returns integration, API key, API scopes (Order, Return). Keywords: AI Agent, Loop Returns, return status, shipping status, automation, integration, API key, tracking, customer service, Gorgias.
AI Agent Actions: manage Recharge subscriptions
Main Topic: Gorgias AI Agent Actions for Recharge Feature Names: AI Agent, Recharge, Cancel subscription in Recharge, Skip next subscription shipment in Recharge Questions Answered: How does AI Agent handle subscription changes in Recharge? What actions can AI Agent perform for Recharge subscriptions? How to set up AI Agent Actions for Recharge? What are the limitations of AI Agent with multiple subscriptions? Key Concepts & Keywords: AI Agent automation, subscription management, Shopify app, Recharge integration, cancel subscription, skip shipment, customer service, support automation, Gorgias AI, automations.
AI Agent Actions: Connect AI Agent to ShipStation
Main Topic: Integrating Gorgias AI Agent with ShipStation. Feature Names: AI Agent, Actions, ShipStation. Questions Answered: How to connect AI Agent to ShipStation? What actions can AI Agent perform in ShipStation (get order info, update shipping address, cancel order)? How to find ShipStation API credentials? What are the prerequisites for integration? Key Concepts & Keywords: ShipStation integration, AI Agent, Actions, 3PL, API Key, API Secret, order management, shipping address updates, order cancellation, status updates, WISMO.
AI Agent Actions: Connect AI Agent to ShipBob
Main Topic: Integrating Gorgias AI Agent with ShipBob for order management. Feature Names: AI Agent, Actions, ShipBob. Questions Answered: How to connect AI Agent to ShipBob. What actions AI Agent can perform in ShipBob (get order info, cancel order). How AI Agent handles WISMO and order cancellations via ShipBob. Key Concepts & Keywords: ShipBob integration, AI Agent Actions, order fulfillment, inventory, shipping, 3PL, third-party logistics, cancel orders, order status, shipping address changes, WISMO, customer service automation, Gorgias.
AI Agent Actions: Connect AI Agent to ShipHero
Main Topic & Features: ShipHero Integration, AI Agent Actions (Get order info, Edit shipping address, Cancel order), Third-party logistics (3PL) Questions/Problems Addressed: How to connect AI Agent to ShipHero? What can AI Agent do with ShipHero? How to update shipping address, cancel orders, or get order status using AI Agent and ShipHero? Key Concepts & Keywords: ShipHero, AI Agent, Actions, Integration, Order status, Shipping address, Order cancellation, WISMO, 3PL, Fulfillment, Gorgias, Connect, Setup, Admin permissions.
AI Agent Actions: Shipmonk
Main Topic/Features: ShipMonk integration with Gorgias AI Agent, AI Agent Actions. Questions/Problems Answered: How to use AI Agent with ShipMonk for order management? How to get order status (WISMO) from ShipMonk using AI Agent? How to update shipping addresses, cancel, or reship orders via AI Agent and ShipMonk? What ShipMonk actions are available for AI Agent? How to set up ShipMonk actions in Gorgias AI Agent? Where to find ShipMonk API key for Gorgias integration? Key Concepts/Keywords: ShipMonk, Gorgias AI Agent, 3PL, fulfillment, inventory, shipping, Get order info, Update shipping address, Cancel order, Reship order, API key, WISMO, order status, order changes.
Connect your AI assistant to the Gorgias MCP
Topic: Gorgias Model Context Protocol (MCP) app Features: MCP app, AI assistant integration, Claude (Desktop/Code), ChatGPT, Cursor, VSCode Copilot Questions/Problems: How to connect third-party AI assistants to Gorgias data. How to install and set up Gorgias MCP with Claude (Free, Pro, Max, Team, Enterprise plans). What AI assistants can do with Gorgias MCP (improve AI Agent, voice-of-customer insights, helpdesk setup, analytics, ticket actions). How to use Gorgias MCP with other compatible AI clients. Key Concepts: Model Context Protocol (MCP), AI integration, helpdesk data access, AI Agent setup, voice-of-customer insights, helpdesk analytics, ticket management, authentication, Gorgias subdomain. Keywords: Gorgias MCP, AI assistant, Claude, ChatGPT, Cursor, API, integration, helpdesk, tickets, customer support, automation, AI Agent, data analysis, setup, configuration, connection, authorize.