How AI Agent uses Vision to understand images
Main Topic: AI Agent Vision Feature Names: Vision, AI Agent, Guidance, LLM (Large Language Model) Questions/Problems: How to enable Vision, supported channels, how Vision works, Vision for product issues/returns/order processing/suggestions, optimizing Vision with Guidance, supported image formats, handling sensitive info, multi-language support. Key Concepts: Image understanding, automated responses, reduced escalations, context analysis, visual content, customer service automation. Keywords: AI Agent, Vision, image recognition, image analysis, customer support, automation, channels, email, chat, Instagram, Facebook Messenger, WhatsApp, product issues, returns, refunds, order processing, Guidance, LLM, privacy, security, image formats.
Best practices: prepare Shopping Assistant for sales conversations
Main Topic: Optimizing AI Agent Shopping Assistant Feature Names: AI Agent, Shopping Assistant, Chat, Handover Topics, Excluded Topics, Rules, Shopify Integration, Help Center, Guidance, Macros. Questions/Problems: How to configure AI Agent for sales, increase conversions, provide relevant product info, manage handovers, optimize Chat settings for sales, troubleshoot chat visibility issues. Key Concepts: AI Agent, Shopping Assistant, Sales Conversations, Conversion, Chat Widget, Product Recommendations, Handover, Excluded Topics, Sales Knowledge, Shopify, Help Center, Guidance, Macros, Chat Visibility, Chat Appearance. Keywords: AI Agent, Shopping Assistant, Sales, Conversion, Chat, E-commerce, Customer Service, Product Recommendations, Gorgias, Setup, Configuration, Best Practices.
Security and privacy FAQ for Gorgias AI Agent
Main topic & feature names: AI Agent, LLM, OpenAI, Anthropic, Gorgias Questions/problems this article answers: Which LLMs train AI Agent, how it's trained, data privacy concerns (no external LLM training, cross-brand data use, customer data security), hallucination safeguards, handling sensitive topics, data storage location, and AI disclosure obligations. Key concepts & keywords: AI Agent, LLM, Large Language Model, OpenAI, Anthropic, data privacy, data security, training data, hallucination, no data retention, GDPR, SOC2, CPRA, knowledge sources, Exclusion topics, Handover topics, Google Cloud Platform, disclosure, Email Signature.
How to upgrade your AI Agent subscription
Main Topic: AI Agent upgrade, AI Agent features Feature Names: Shopping Assistant, Opportunities Questions/Problems: How to upgrade AI Agent subscription for new features? How to access Shopping Assistant skills and Opportunities? What are the requirements to upgrade AI Agent? Key Concepts: upgrade AI Agent, AI Agent features, Shopping Assistant, Opportunities, updated pricing, subscription agreement, Admin role, Account Owner, pre-May 28 2025 signup, AI Agent settings, billing.
Understand AI Agent tags and ticket views
Main Topic: AI Agent Tags & Ticket Views Feature Names: AI Agent, Lifecycle Tags, Actions Tags, AI Agent Ticket View, Rules Questions/Problems: How does AI Agent categorize tickets? What do different AI Agent tags mean? How can I track AI Agent's progress on tickets? How can I automate actions based on AI Agent's activity? How do I use AI Agent tags in Gorgias rules? Who can use AI Agent features? Key Concepts & Keywords: AI Agent, tags, ai_processing, ai_answered, ai_snooze, ai_close, ai_handover, ai_ignore, ai_executed_action, ai_failed_action Ticket view, inbox, processing, snooze, close, handover, ignore, to review Rules, automation, routing, prioritization, Owners, Admins, Leads, All plans with AI Agent, Shopify.
Why AI Agent closes or snoozes tickets without responding
Main Topic: AI Agent ticket handling Feature Names: AI Agent, Silent Close, Snooze, Prevent AI Agent from answering rule, Re-open low CSAT AI Agent tickets rule Questions/Problems Answered: Why AI Agent closes tickets silently or snoozes them. How to investigate unexpected closures/snoozes. What AI Agent behaviors can/cannot be changed. How to prevent AI Agent from handling specific tickets. Key Concepts: Silent close, Snooze, AI Agent logic, Ticket workflow, Spam detection, Automated replies, Customer interaction, Ticket investigation. Keywords: AI Agent, ticket close, ticket snooze, silent close, Gorgias, support tickets, automation, help center, customer service, troubleshooting, prevent AI Agent.
How Gorgias's AI Agent works
Main topic & feature names: Gorgias AI Agent, agentic logic, generative AI, LLMs, Actions, Shopping Assistant, Tone of voice, Handover topics, Knowledge sources, Grounded Responses, Quality Assurance. Questions/problems answered: Explains how Gorgias AI Agent works; what makes it unique (purpose-built for ecommerce, trained on brand data, agentic logic); its customer interaction process (evaluating requests, identifying knowledge, making decisions, generating responses); how to control & optimize its behavior (customization, feedback, reports); safety, security, data privacy, and compliance measures. Key concepts & keywords: Gorgias AI Agent, agentic logic, generative AI, LLMs, e-commerce, Shopify, customer service automation, context-aware, brand-specific, customization, control, optimization, safety, security, data privacy, compliance, AI chatbot, customer support.