Customize AI Agent's tone of voice
Main Topic: AI Agent Tone of Voice Configuration Feature Names: AI Agent, Tone of voice, Personality, What to say, What to avoid, Emojis, Channel-specific instructions, Playground Questions Answered: How to configure AI Agent's communication style? How to set a general personality for AI Agent? How to customize greetings, sign-offs, and terminology for AI Agent? How to restrict words and behaviors for AI Agent? How to control emoji usage? How to set different tones for specific channels (email, chat, SMS, social)? How to test AI Agent's tone of voice? Does tone of voice work with multiple languages? Key Concepts & Keywords: AI Agent, tone of voice, personality, brand consistency, communication style, customer interaction, channel-specific settings, Shopify integration, roles (Owner, Admin, Lead), custom personality, greetings, sign-offs, brand terminology, forbidden words, emoji usage, verbosity, Playground, testing, multi-language support.
Customize how AI Agent hands over to your team
Main Topic: AI Agent Handovers Features: Handover topics, Exclude topics, Chat handover customization, Email capture, Auto-assignment Questions/Problems: When does AI Agent hand over to human agents? How to define specific topics for human escalation? How to completely prevent AI Agent from answering certain tickets? How do handovers work across different channels (email, SMS, chat)? How to customize chat handover messages, confirmations, and email collection? How to assign handover tickets to specific teams? Key Concepts/Keywords: AI Agent, handover, human agent, customer service, escalation, topic configuration, exclusion rules, chat customization, email capture, auto-assignment, Gorgias, Shopify, customer support, automation.
Let AI Agent autofill tags and ticket fields
Main Topic: AI Ticket Tagging, AI Agent Autofill Feature Names: AI Agent, Tags, Ticket Fields, AI Ticket Tagging settings Questions Answered: How to set up AI Agent to autofill ticket tags and fields. Requirements for using AI ticket tagging. How AI Agent determines which tags/fields to apply. If AI Agent autofills across email and chat. If AI Agent respects conditional ticket fields. If human agents can override AI Agent's choices. How AI Agent impacts automations and reporting. Key Concepts: Automatic tagging, ticket organization, data accuracy, workflow automation, ticket field descriptions, conditional fields. Keywords: Gorgias AI Agent, ticket automation, tag management, custom fields, helpdesk settings, AI autofill, conversation analysis.
Set the language AI Agent replies in
Main topic: AI Agent language settings. Feature names: AI Agent, Language. Questions/problems answered: How to control the language AI Agent uses to reply to customers. How to configure AI Agent to reply in a fixed language or detect customer language. Key concepts/keywords: AI Agent, reply language, default behavior, fixed language, customer language detection, multilingual support, Shopify, Owner, Admin, Lead roles, AI Agent plan.
Change AI Agent's name
Main Topic: AI Agent, AI Agent name, AI disclosure Features: AI Agent, Email signature, SMS footer, Chat widget privacy policy Questions/Problems: How to change AI Agent's name? How to disclose AI interaction to customers? Who can manage AI Agent settings? Key Concepts: AI Agent persona, branding, customer transparency, user roles (Owner, Admin, Lead), AI Agent plans Keywords: AI Agent name, rename AI Agent, AI disclosure, AI transparency, AI bot name, Gorgias AI, user roles, AI Agent settings, email signature, SMS footer, chat privacy policy
Use rules with AI Agent
Topic: AI Agent and Gorgias Rules Integration Features: AI Agent, Gorgias Rules, Pre-built Rule Templates ("Prevent AI Agent from answering," "Re-open low CSAT AI Agent tickets"), AI Agent tags. Questions/Problems: How do Gorgias rules and AI Agent work together? How to prevent conflicts between rules and AI Agent (e.g., duplicate auto-replies)? How to use pre-built rules for AI Agent? How to manage AI Agent's behavior (ignoring tickets, re-opening low CSAT tickets)? Keywords: AI Agent, Gorgias rules, automation, conflict, pre-built rules, auto-reply, autoresponder, CSAT, customer satisfaction, ticket management, ai_ignore, ai_handover, roles (Owner, Admin, Lead), Shopify.