AI coverage: review and manage the topics AI Agent handles
Main Topic: AI Coverage, AI Agent Control Feature Names: AI Coverage, Intents, Handover Topics, AI Agent, Skills Questions/Problems: How to control which tickets Gorgias AI Agent handles. How to manage AI Agent's responses to specific customer topics (intents). How to identify and address sensitive customer inquiries. How to review AI Agent performance and handover rates. Key Concepts & Keywords: AI Agent, AI coverage, intents, handovers, skills, Shopify, ticket management, automation, sensitive topics, AI handling, handing over, analytics, performance review, customer service, support.
Review your AI Agent performance
Main topic: AI Agent Report Feature names: AI Agent, Support Agent, Shopping Assistant, AI Agent Overview report, Analytics, AI & automation, filters, drill-downs, charts, performance breakdown table, Export (PDF, CSV). Questions answered: How to access and navigate the AI Agent report? How to analyze AI Agent's performance (overall, Support Agent, Shopping Assistant)? How to use filters (date, aggregation, channel, store) to customize data views? How to review key metrics and drill down into ticket details? How to analyze trends and compare performance using charts and tables? How to customize metrics and export report data? What to do if no data appears? Key concepts/keywords: AI Agent performance, analytics, automation rate, conversions, sales, time saved, cost saved, intents, channels, Shopify.
Review your overall automation performance
Main Topic: AI Agent Overview Report, Automation Analytics Feature Names: AI Agent Overview report, AI Agent, Flows, Order Management, Article Recommendations, Analytics (Overview) Questions/Problems: How to monitor automation performance across stores? How to assess AI Agent, flows, order management, and article recommendation effectiveness? How to filter, analyze, and export automation data? Troubleshooting "No data found" in reports. Key Concepts/Keywords: Automation performance, analytics, metrics, charts, trends, filters (date, aggregation, channel, store), key metrics, performance breakdown table, export (PDF, CSV), roles, plans, data analysis.
Continuously improve AI Agent with Opportunities (Beta)
Main topic: AI Agent Opportunities (Beta) Features: Opportunities, AI Agent, Shopify integration, Fill knowledge gap, Resolve knowledge conflict Questions/problems: How to improve AI Agent performance? How to find and act on AI Agent recommendations? How to fix missing or conflicting AI Agent knowledge? Who can access Opportunities? How to export related tickets? Keywords: AI Agent, Opportunities, Beta, Knowledge gap, Knowledge conflict, Shopify, Owner, Admin, Lead, Upgrade, Review, Dismiss, Export tickets, Notifications, Guidance, Help Center, Snippets, Public beta, AI Agent performance, AI Agent optimization
See how your skills and knowledge are performing
Main Topic: AI Agent Performance, Skill Performance, Knowledge Performance Feature Names: AI Agent, Skills, Knowledge, Ticket Drill-down, Performance Metrics Questions Answered: How to monitor AI Agent's effectiveness? How to identify underperforming skills/knowledge? How to improve AI Agent responses? How to interpret AI Agent performance metrics (ticket volume, handover, CSAT, intent)? How to view historical performance trends? How to access conversation details for analysis? Key Concepts: AI Agent optimization, skill performance, knowledge base performance, customer satisfaction (CSAT), handover rate, ticket volume, intent detection, performance trends, continuous improvement, Gorgias, Shopify. Keywords: AI Agent, performance, skills, knowledge, CSAT, handover, tickets, metrics, review, analyze, optimize, improvement, Gorgias.