Autoresponder Rules 101 (deprecated)
Main topic & features: Autoresponder Rules (Deprecated), AI Agent, Rules, Shopify, BigCommerce, Magento. Answers: Explains Autoresponder Rules: what they are, requirements, and how to enable/manage them. Details installation, editing, monitoring, and using email exclusion/inclusion lists. Addresses their deprecation for new accounts (Sept 2024) and eventual deactivation for existing ones (Jan 2026), suggesting AI Agent as an alternative for Shopify. Keywords: Deprecated, automation, AI, ticket deflection, ticket resolution, rule templates, subscription, permissions, email exclusion, always apply.
Article Recommendation in Email (deprecated)
Main Topic/Features: Gorgias Autoresponder Rules, Article Recommendation rule, AI Agent. (Deprecated for new accounts after Sept 2024; AI Agent is the recommended alternative). Answers: How to automate email replies by suggesting Help Center articles. How to auto-close tickets based on customer intents (e.g., order/cancel, subscription/cancel). How to customize article recommendations and message content. What are the requirements for using these rules (active AI Agent subscription, Lead/Admin/Owner permissions). Keywords: Autoresponder Rules, Article Recommendation, AI Agent, email automation, Help Center integration, ticket intents, auto-reply, customize, deprecated, Shopify, BigCommerce, Magento.
Automate return request emails (deprecated)
Main Topic/Feature: Autoresponder Rules, "Automate return request emails" template, AI Agent (replacement). Questions/Problems: How to set up and use the deprecated Autoresponder Rule to automatically respond to return requests with a return portal URL. Covers requirements and feature deprecation timeline (no new accounts after Sep 2024; ends Jan 2026), recommending AI Agent for Shopify stores. Key Concepts/Keywords: Deprecated, autoresponder, return request, return portal, AI Agent, automation, integration, Gorgias rules, Shopify, BigCommerce, Magento.
Send tracking information email (deprecated)
Main topic/feature: Autoresponder Rules (deprecated), "Send tracking information email" rule, AI Agent. Answers: How to automate "Where is my order?" (WISMO) requests, how to set up/configure the "Send tracking information email" autoresponder in Gorgias, understanding Autoresponder Rule deprecation (post-Sept 2024 for new accounts, Jan 2026 for existing), and the recommendation to use AI Agent for Shopify brands. Keywords: Deprecated, autoresponder, rules, automation, auto-reply, WISMO, tracking information, shipping status, Shopify, AI Agent, ticket intent, permissions, Gorgias Order Management, customer service.