BigCommerce 101
Main topic: BigCommerce integration with Gorgias. Features: Tickets, Macros, Rules, Gorgias Chat, Order Management (create, duplicate, refund). Answers: How to integrate BigCommerce with Gorgias; view customer/order info in tickets; use BigCommerce variables in macros; leverage customer data in rules for workflows; create, duplicate, refund orders from Gorgias; install Gorgias Chat on BigCommerce; connect multiple BigCommerce stores. Keywords: BigCommerce, Gorgias, integration, e-commerce, customer data, order info, tickets, macros, rules, chat, multi-store, order creation, refund, customer support.
Connect a store to Gorgias: BigCommerce
Main Topic: BigCommerce Integration Features: Customer profiles, Order data, Order actions (create/refund), Article recommendations, Channel assignment Answers: How to connect BigCommerce to Gorgias, what data/actions are available, who can use the integration, how to assign channels to a store. Key Concepts: BigCommerce, integration, e-commerce, customer support, order management, helpdesk, settings, store connection, channel management, permissions. Keywords: BigCommerce, connect, integrate, store, orders, customers, refunds, support, data, settings.
BigCommerce Rules
Main Topic: BigCommerce data in Gorgias Rules Features: Rules, BigCommerce integration Questions/Problems: How to automate workflows using BigCommerce customer/order data? How to use BigCommerce data as conditions in Gorgias Rules? Key Concepts: Automation, BigCommerce customer data, BigCommerce order data, Rule conditions, Last order status, Order total price, Shipping date, Tracking number, Customer creation date, Shipping address (country, state, city) Keywords: BigCommerce rules, automation, order status, customer data, workflow, integration, conditions, filters
Create a new order
Main Topic & Features: BigCommerce order creation directly within Gorgias. Features: BigCommerce widget, Create Order (Draft/Paid), Cart URL sharing. Questions/Problems: How to create new BigCommerce orders from a Gorgias ticket. How to generate and share draft order URLs with customers. How to add products, discounts, shipping, and customer details to new orders. Keywords: Gorgias, BigCommerce, create order, draft order, paid order, BigCommerce widget, customer profile, order details, products, discount, shipping, address, notes, cart URL.
Duplicate an order
Main topic/Features: Duplicating BigCommerce orders (Draft, Paid) within Gorgias. Answers: How to create/modify existing BigCommerce orders directly from Gorgias. Adjust products/quantity, apply discounts, and update billing/shipping addresses for new orders. How to share a draft order cart URL with customers. Keywords: Gorgias, BigCommerce, duplicate order, create order, modify order, draft order, paid order, add products, remove products, adjust quantity, apply discounts, update addresses, billing address, shipping address, cart URL, BigCommerce widget.
Refund an order
Main topic/features: BigCommerce Refunds, Order Status Update, Partial & Full Refunds, Custom Refund Amount, Refund Method Selection, Refund Notes. Answers/problems: How to process BigCommerce refunds (full/partial) directly in Gorgias. How to set a new order status after a refund. How to specify refund details like amount, method, and reason. Keywords: BigCommerce, Gorgias, refund, order, order status, partial refund, full refund, refund method, refund amount, order-level refund, widget, ticket.