How you're billed for using Gorgias
Main Topic: Gorgias Billing, Usage Fees Feature Names: Helpdesk, AI Agent, Voice, SMS, Flows, Order Management, Article Recommendations, Search Assist, AI FAQs, Legacy Pricing Questions/Problems: How is Gorgias billed? What are usage fees? How are helpdesk tickets, AI Agent automations, Voice, and SMS tickets billed? When are overage fees applied? How to monitor usage? What defines a billable event? How are split/merged tickets billed? What is legacy pricing? Keywords: billing, pricing, usage, fees, helpdesk, AI Agent, automation, tickets, billable, overage, Voice, SMS, legacy, manage usage, definitions, merged tickets, split tickets
Add or change your payment method
Main topic: Managing Payment Methods Feature names: Billing & usage, Payment Information, Credit Card, ACH debit, Pay via Shopify Questions answered: How to add/change payment methods for Gorgias subscription, what payment options are available (Credit Card, ACH debit, Shopify), how to pay with a US bank account (ACH), how taxes are applied. Key concepts: subscription payment, billing, payment options, credit card, bank account, ACH debit, Shopify billing, taxes. Keywords: payment method, add payment, change payment, billing, subscription, credit card, ACH, bank account, Shopify, taxes.
Change your billing frequency or billing date
Topic: Billing frequency, billing date, subscription management Features: Billing & usage, Payment information, Change Frequency, Update subscription Questions/Problems: How to change billing from monthly to yearly? How to change billing date? What happens after changing billing frequency/date (proration)? Keywords: Monthly, Yearly, Subscription, Billing cycle, Prorated, Shopify, Payment, Settings, Gorgias products
Change your billing address and tax info
Main Topic/Features: Billing Information, VAT/GST Number Management, Billing & usage page, Payment information settings. Answers/Problems: How to update billing address/details; How to add/change VAT, GST, or other Tax IDs; Reasons for billing info (invoices, fraud prevention, tax compliance); User permissions (Admin only). Key Concepts/Keywords: Update billing info, billing address, VAT, GST, tax ID, tax compliance, invoices, payment method, Admin user, Settings, Billing & usage, Payment information.
Manage your Gorgias plan, usage, and payments
Topic: Managing Gorgias Billing, Plans, and Usage Features: Billing and usage page, Helpdesk plans, AI Agent, Voice, SMS, Payment Information, Payment History Questions/Problems: How to change or cancel Gorgias plans/add-ons (AI Agent, Voice, SMS)? How to update payment method, billing frequency (monthly/yearly), billing address, and tax information? How to review past invoices and payment history? Who can manage billing details (account owner, admins)? Key Concepts: Subscription management, plan adjustment, add-ons, payment methods, billing cycle, invoices, account settings. Keywords: billing, usage, plan, subscription, cancel, change, update, payment, invoice, account owner, admin, AI Agent, Voice, SMS, Helpdesk, settings.
Cancel a Gorgias subscription
Main Topic: Managing Gorgias Subscriptions and Add-ons. Features: Billing and Usage page, AI Agent, Voice, SMS. Questions/Problems Answered: How to cancel a Gorgias helpdesk subscription. How to remove specific add-ons (AI Agent, Voice, SMS). How to request cancellation for managed accounts. When cancellation takes effect and refund policies. What happens if Gorgias is uninstalled from Shopify without direct cancellation. How to reactivate a cancelled subscription. Key Concepts/Keywords: cancel subscription, remove add-on, Billing and usage, auto-renewal, managed plan, self-serve, account owner, admin, CSM, AI Agent, Voice, SMS, refund, downgrade.
How to download and view your invoices
Main topic: Gorgias invoices, billing, payment history. Features: Billing & usage, Payment History. Answers: How to view/download Gorgias invoices, understand invoice details (base subscription, unit usage, overage charges), resolve failed payments/unpaid invoices, and find invoices if billed via Shopify. Specifies access for Owner/Admin roles and direct billing. Keywords: Invoices, billing, payment history, download, view, subscription, overages, payment failure, unpaid invoices, Shopify billing, Owner role, Admin role, billing contact, payment method.
Legacy pricing for Helpdesk and AI Agent subscribers
Main topic & features: Gorgias Helpdesk & AI Agent legacy pricing model. Features: AI Agent, Shopping Assistant, tickets, automated interactions, Rules, Flows, Order Management, Article Recommendation, subscription tiers (Starter, Basic, Pro, Advanced, Enterprise). Questions/problems answered: How Gorgias bills for subscription usage (tickets, automated interactions) on its legacy pricing model. How to determine if your account is on legacy pricing. Differentiates between ticket fees and automation fees. Explains pricing based on subscription tiers and overage fees. Key concepts & keywords: Gorgias billing, legacy pricing, AI Agent pricing, Helpdesk pricing, usage, tickets, automated interactions, Shopping Assistant, subscription tiers, overage fees, billing model, pricing structure.