How you're billed for using Gorgias
Main topic and feature names: Gorgias billing, usage fees, Helpdesk, AI Agent, Voice, SMS. Also covers Flows, Order Management, Article Recommendations, search assist, AI FAQs. Questions/problems this article answers: How Gorgias calculates usage fees (per ticket, outcome-based for AI Agent); what constitutes a billable helpdesk ticket, automated interaction, Voice ticket, and SMS ticket; what are overage fees and how to avoid them; how to monitor usage; how merged and split tickets affect billing; details on legacy pricing models. Key concepts and keywords: usage, billing, fees, tickets, AI Agent, automation, helpdesk, Voice, SMS, billable events, overage, pricing, monitor usage, legacy pricing, merged tickets, split tickets, ticket fee, automation fee.
Add or change your payment method
Main topic: Managing Payment Methods Feature names: Billing & usage, Payment Information, Credit Card, ACH debit, Pay via Shopify Questions answered: How to add/change payment methods for Gorgias subscription, what payment options are available (Credit Card, ACH debit, Shopify), how to pay with a US bank account (ACH), how taxes are applied. Key concepts: subscription payment, billing, payment options, credit card, bank account, ACH debit, Shopify billing, taxes. Keywords: payment method, add payment, change payment, billing, subscription, credit card, ACH, bank account, Shopify, taxes.
Change your billing frequency or billing date
Topic: Billing frequency, billing date, subscription management Features: Billing & usage, Payment information, Change Frequency, Update subscription Questions/Problems: How to change billing from monthly to yearly? How to change billing date? What happens after changing billing frequency/date (proration)? Keywords: Monthly, Yearly, Subscription, Billing cycle, Prorated, Shopify, Payment, Settings, Gorgias products
Change your billing address and tax info
Main Topic/Features: Billing Information, VAT/GST Number Management, Billing & usage page, Payment information settings. Answers/Problems: How to update billing address/details; How to add/change VAT, GST, or other Tax IDs; Reasons for billing info (invoices, fraud prevention, tax compliance); User permissions (Admin only). Key Concepts/Keywords: Update billing info, billing address, VAT, GST, tax ID, tax compliance, invoices, payment method, Admin user, Settings, Billing & usage, Payment information.
Manage your Gorgias plan, usage, and payments
Topic: Managing Gorgias Billing, Plans, and Usage Features: Billing and usage page, Helpdesk plans, AI Agent, Voice, SMS, Payment Information, Payment History Questions/Problems: How to change or cancel Gorgias plans/add-ons (AI Agent, Voice, SMS)? How to update payment method, billing frequency (monthly/yearly), billing address, and tax information? How to review past invoices and payment history? Who can manage billing details (account owner, admins)? Key Concepts: Subscription management, plan adjustment, add-ons, payment methods, billing cycle, invoices, account settings. Keywords: billing, usage, plan, subscription, cancel, change, update, payment, invoice, account owner, admin, AI Agent, Voice, SMS, Helpdesk, settings.
Cancel a Gorgias subscription
Main Topic: Subscription and add-on cancellation. Feature Names: Billing and usage page, AI Agent, Voice, SMS. Questions Answered: How to cancel a Gorgias subscription or remove add-ons. Who can cancel a subscription (account owner, admin, self-serve, managed accounts). When cancellation takes effect and refund policy. What happens if Gorgias is uninstalled from Shopify. How to reverse a cancellation or contact support for issues. Keywords: Cancel subscription, remove add-on, downgrade plan, Billing and usage, auto-renewal, managed plan, self-serve account, account owner, admin, AI Agent, Voice, SMS, refund, Shopify uninstall, contact us, customer success manager (CSM).
How to download and view your invoices
Main topic: Gorgias invoices, billing, payment history. Features: Billing & usage, Payment History. Answers: How to view/download Gorgias invoices, understand invoice details (base subscription, unit usage, overage charges), resolve failed payments/unpaid invoices, and find invoices if billed via Shopify. Specifies access for Owner/Admin roles and direct billing. Keywords: Invoices, billing, payment history, download, view, subscription, overages, payment failure, unpaid invoices, Shopify billing, Owner role, Admin role, billing contact, payment method.
Legacy pricing for Helpdesk and AI Agent subscribers
Main topic & features: Gorgias Helpdesk & AI Agent legacy pricing model. Features: AI Agent, Shopping Assistant, tickets, automated interactions, Rules, Flows, Order Management, Article Recommendation, subscription tiers (Starter, Basic, Pro, Advanced, Enterprise). Questions/problems answered: How Gorgias bills for subscription usage (tickets, automated interactions) on its legacy pricing model. How to determine if your account is on legacy pricing. Differentiates between ticket fees and automation fees. Explains pricing based on subscription tiers and overage fees. Key concepts & keywords: Gorgias billing, legacy pricing, AI Agent pricing, Helpdesk pricing, usage, tickets, automated interactions, Shopping Assistant, subscription tiers, overage fees, billing model, pricing structure.