Chat: Set up Gorgias chat integrations
Main Topic/Features: Gorgias Chat installation, AI Agent deployment, Order Management, multi-language support, dynamic wait times. Answers/Problems: How to install Gorgias Chat, set up its appearance, enable Order Management, deploy AI Agent on chat, and manage multiple stores' chat integrations. Details requirements for using Chat and AI Agent features. Keywords: Chat widget, AI Agent, installation, setup, deploy, Order Management, multi-language, Shopify, BigCommerce, Magento 2, Google Tag Manager, manual install, quick install, brand color, look and feel, helpdesk, customer support.
Guide to Gorgias Voice
Main Topic: Gorgias Voice add-on Feature Names: Gorgias Voice, Voice integrations, Voice tickets, call queues, IVR menus, voicemail, call forwarding, spam detection, call recordings, call transcripts, call analysis, Shopify customer profiles. Questions/Problems: How to subscribe to/manage Gorgias Voice? Who can use Gorgias Voice features (roles, plans)? How is Voice billing structured? How are Voice tickets created and managed? What features does Gorgias Voice offer? How to manage Voice integrations and phone numbers? Key Concepts/Keywords: Voice add-on, phone calls, helpdesk integration, billing, usage, user permissions, admin, account owner, roles, helpdesk plans, connected store, settings, integrations, phone numbers, call management, customer support.
Help Center: Create a help center
Topic: Gorgias Help Center creation and setup Features: Help Center, AI Agent integration, Article Templates, Subdomain, Branding, Embed Help Center Questions/Problems Addressed: How to create a new Help Center. How to set up basic Help Center details (brand name, subdomain, language, platform). How to customize Help Center appearance (logo, color, font, layout). How to add articles using templates. How to enable AI Agent features for the Help Center. How to publish and embed the Help Center. How to manage and change the Help Center subdomain. Keywords: Create Help Center, Gorgias, Help Center setup, Help Center articles, AI Agent, publish Help Center, embed Help Center, subdomain, branding, customer self-service.
SMS add-on 101
Main topic: Gorgias SMS Add-on. Features: Gorgias SMS channel, helpdesk messaging. Answers: What is the SMS Add-on? How to send/receive customer SMS within Gorgias? How it integrates customer e-commerce history and past conversations. How SMS tickets are billed (dedicated limits, new billable ticket after 3 days inactivity). Key concepts/keywords: SMS, Add-on, Gorgias, helpdesk, customer service, messaging, tickets, billing, limits, e-commerce history, customer data.
Social Media: Connect Facebook and Instagram to Gorgias
Main Topic: Connecting Facebook & Instagram to Gorgias Feature Names: Facebook, Messenger & Instagram app; AI Agent; Messenger Customer Chat plugin; Auto-responder Questions/Problems: How to integrate Facebook/Instagram with Gorgias. Who can connect social accounts (Admins, Account Owner). Which plan is needed (All Helpdesk plans). How to manage social conversations (comments, DMs, mentions). How to set up auto-responses for Messenger. How to add Messenger chat to a website. How to handle multiple Facebook pages/stores. Troubleshooting connection issues. Limitations of the integration. Key Concepts & Keywords: Social media integration, Facebook Business Page, Instagram Professional Account, Meta Business portfolio, Gorgias app store, connecting social channels, managing tickets, AI Agent, auto-responder, Messenger Customer Chat, whitelisting domains, user permissions, troubleshooting.
Standalone Contact Form
Main Topic & Features: Standalone Contact Form. Features: embed, direct link, spam protection, multiple file attachments, customizable subject lines, Shopify/BigCommerce integration, native helpdesk integration, auto-tag/assign/respond rules. Questions/Problems: How to create, customize, and publish the Contact Form. Reduces email spam exposure. Overcomes basic e-commerce forms. Standardizes customer questions for automation. Integrates form submissions with Gorgias helpdesk and rules. Key Concepts & Keywords: Contact Form, Gorgias, embed, share, spam, automation, rules, Shopify, BigCommerce, helpdesk, channels, create form, publish, customer queries, View.
Chat: Customize chat appearance
Main Topic: Chat Widget Customization, Appearance Tab Features: Brand (color, logo, greeting), Layout (launcher appearance, position, chat window size), Privacy Policy, Agent Appearance Questions/Problems: How to change chat widget design, match brand, adjust size/location, add privacy policy, control agent display. Key Concepts: Live preview, business hours, AI Agent, hex code, pixel values, expanded/compact chat. Keywords: Chat integration, Gorgias chat, appearance settings, customization, branding, launcher, privacy, agent display, widget, customer-facing.
Create a Help Center, Article, or Category
Main Topic: Gorgias Help Center Setup Feature Names: Help Center, Articles, Categories, Subcategories, AI-generated articles, Templates, Import articles (CSV, Zendesk, HelpDocs, Re:amaze, Intercom), Article Visibility (Unlisted, Public), AI Library. Questions/Problems: How to create a Help Center, add content (articles, categories, subcategories), configure article visibility, import existing help content, and use AI or templates. Key Concepts: Help Center creation, content management, knowledge base setup, self-service portal, customer support resources. Keywords: Help Center, articles, categories, subcategories, setup, create, import, AI, templates, visibility, knowledge base, support.
Embed the Contact Form on your Website
Main topic & Features: Embed Gorgias Contact Form, Gorgias tickets, Publish settings, Auto-embed on website. Answers: How to embed a Contact Form on your website to turn submissions into Gorgias tickets. How to manage form position, view, or delete it. Steps for automatic embedding, including choosing page name and slug. How to link multiple forms to one store. Keywords: embed, contact form, website, tickets, Gorgias, publish, automatically embed, page name, slug, multiple forms.
Send and receive email from Gorgias with the Gmail integration
• Main Topic: Email Channel Setup, Gmail Integration • Feature Names: Default Email Address, Email Signature, Gmail Categories, Group Emails, Email Service Provider, Historical Email Data • Questions/Problems: How to connect Gmail/Google Workspace to Gorgias? How to set default email, signature, tag tickets, group emails, change email service provider, or import past emails? Troubleshooting email delivery issues, 2FA, daily send limits. • Keywords: Gorgias, Email, Gmail, Google Workspace, Channel, Setup, Integration, Tickets, Helpdesk, Admin, Permissions, Forwarding, App Password, Signature, Tags, Categories, Conversation Grouping, Email Service Provider, Historical Import, SPF, DKIM.
Set up Voice to make and receive calls in Gorgias
Main Topic: Setting up Gorgias Voice Add-on for inbound/outbound calls. Feature Names: Gorgias Voice Add-on, Voice Integration, Call Queues, IVR (Interactive Voice Response), Call Recording, Call Transcription, Business Hours. Questions/Problems: How to enable phone support in Gorgias, add a phone number (port existing or create new), set up teams for calls, create call queues, configure call flows/IVR, enable call recording/transcription. Key Concepts: Voice tickets, Admin permissions, porting phone numbers, new phone numbers, call routing, queue capacity, distribution mode, caller experience, call flow editor, general settings. Keywords: Voice setup, phone support, inbound calls, outbound calls, Gorgias phone number, port number, call queue, IVR menu, call recording, transcription, voice integration, helpdesk calls.
SMS FAQs
Main Topic & Features: Gorgias SMS & MMS Capabilities, Phone Numbers Questions/Problems Answered: Which Gorgias phone numbers support SMS/MMS and where. Countries for sending/receiving SMS messages. MMS supported file types (PNG, JPG, JPEG, GIF). SMS character limits (1600 total, 160 per segment). How SMS opt-in/opt-out (Twilio) is handled. Requirements for UK SMS (KYC registration). Ability to port existing phone numbers for SMS. Lack of SMS read receipts or OTP SMS support. Key Concepts & Keywords: SMS, MMS, text messaging, phone numbers, country availability, international, send, receive, character limit, opt-in, opt-out, Twilio, file types, porting, UK KYC, read receipts, OTP, security.
Social Media: Manage your WhatsApp integration
Main topic: WhatsApp Integration Management in Gorgias Feature names: Rename WhatsApp Integration, Review message templates, Manage WhatsApp number, Delete WhatsApp integration, Reconnect disconnected integration, Recreate deleted integration. Questions/Problems: How to manage WhatsApp integrations post-setup, rename an integration, review message templates, associate a WhatsApp number with other channels, delete an integration, troubleshoot disconnected integrations, and recreate deleted ones. Key concepts: WhatsApp, Integration, Meta Business portfolio, Message templates, Phone number management, Deletion, Reconnection, User permissions (Account owner, Admin, Observer), Helpdesk plans, Connected stores. Keywords: WhatsApp management, Gorgias integration, rename WhatsApp, delete WhatsApp, reconnect WhatsApp, WhatsApp templates, Meta Business, phone number, user permissions.
Chat: Configure chat preferences
Main Topic: Chat Integration Preferences Feature Names: Chat availability, Where chat appears, Share wait time with shoppers, Collect shopper emails, Shopper experience, Dynamic wait time, CSAT surveys. Questions/Problems: How to control when shoppers can chat. How to manage wait time communication. How to collect shopper contact info. How to show/hide chat on website, business hours, or mobile. How to send chat transcripts or CSAT surveys. How to configure chat settings (available on all Helpdesk plans, admin access needed). Key Concepts/Keywords: Gorgias, chat integration, preferences, settings, availability, business hours, offline capture, wait time, email collection, shopper experience, transcripts, CSAT, customer satisfaction, live chat, admin, helpdesk.
Help Center templates
Main Topic/Features: Gorgias Help Center templates, including Article Templates and Layout Templates. Covers pre-built FAQs for common customer inquiries (order cancellation, refunds/exchanges, returns, order tracking, lost/damaged packages, shipping policy) and industry-specific layout templates (e.g., clothing, food, beauty, subscription). Questions/Problems Addressed: How to quickly assemble and organize a Gorgias Help Center. How to use and customize pre-written article templates for frequent questions. How to import industry-specific Help Center structures using CSV layout templates. Key Concepts/Keywords: Gorgias, Help Center, templates, articles, layout, FAQ, customize, import, publish, order management, returns, refunds, shipping, Shopify, CSV.
Manage Gorgias Voice integrations
Main topic: Gorgias Voice integration management. Features: Voice Integrations, General Settings, automatic call recording, call transcription, voicemail, spam detection. Answers: How to view, manage, and delete Voice integrations. How to rename, change phone numbers, and set Business Hours for Voice integrations. Keywords: Gorgias Voice, Voice integrations, phone numbers, call management, settings, Business Hours, call recording, transcription, voicemail, spam detection, delete integration, admin.
Replace email links with Contact Form
Topic: Replace Email Links with Contact Form Features: Contact Form, Replace email links, Automate, Flows, Order Management, reCAPTCHA Questions/Problems: How to replace mail-to links with a Contact Form? How to reduce spam from bot crawls? How does this feature benefit Automate users? What happens if an email integration or Contact Form is deleted? Keywords: Shopify, spam reduction, bot crawls, mailto, self-service, customer inquiries, subject line rules, link replacement, undo link replacement, security, reCAPTCHA, Google security service
Send and receive email from Gorgias with the Outlook integration (Microsoft 365)
Topic: Connect Outlook/Microsoft 365 Email to Gorgias Features: Email channel, Microsoft 365 integration, Email signatures, Default email address, Email service provider, Historical email data import Questions/Problems: How to connect Outlook/Microsoft 365 to Gorgias? How to set up an email channel? Requirements for connecting email? How to set a default email address? How to add an email signature? How to choose an email service provider (Outlook vs Gorgias)? How to import past emails? Keywords: Email integration, Microsoft 365, Outlook, Channel setup, Helpdesk, Tickets, Admin, Basic plan, Pro plan, Email forwarding, Display name, Signature, Custom domain, SPF, DKIM, Deliverability, Historical import
Set up SMS
Main Topic/Features: SMS channel setup, Adding SMS functionality. Answers: How to enable SMS for an existing phone number in Gorgias, steps to configure an SMS channel integration. Key Concepts/Keywords: SMS, phone number, Gorgias, Settings, Channels, Add SMS, Integration title, Toll-free verification, A2P 10DLC registration, create phone number, port number.
Social Media: Set up WhatsApp with a Gorgias phone number
Main Topic: WhatsApp Integration with Gorgias using a Gorgias Phone Number. Features: WhatsApp Business, Gorgias Voice, Gorgias SMS, Meta Business Portfolio. Questions/Problems: How to set up WhatsApp in Gorgias if you don't have a phone number, how to verify a Gorgias number for WhatsApp, user permissions for WhatsApp, cost of WhatsApp integration. Key Concepts: WhatsApp Business Account, Meta Business Portfolio, Gorgias phone number, Voice add-on, SMS add-on, call flow, voicemail, verification code, ticket billing. Keywords: WhatsApp setup, Gorgias phone number, WhatsApp integration, Meta Business, Voice add-on, SMS add-on, WhatsApp verification, Gorgias tickets, customer support.
Chat: Share wait time with shoppers
Topic: Chat wait time settings, customer experience. Features: Share wait time with shoppers, Dynamic wait time, AI Agent (tip). Questions/Problems: How to show wait times in chat? How to configure chat wait messages? How is dynamic wait time calculated? What do shoppers see with wait times? Keywords: Chat, wait time, estimated wait, dynamic, fixed, shopper experience, customer service, settings, configuration, live chat, response time, AI agent. Details: Account owner/admin permission. Available on all plans. Settings: Chat > Preferences > Share wait time with shoppers. Options: Dynamic, In a few minutes, In a few hours. Dynamic wait time uses median of recent chat tickets (last 10, <8h). Tiers: short (<1min), medium (1-15min), long (>15min) with email option.
Contact Form Views and Rules
Main Topic/Features: Managing Gorgias Contact Form tickets. Features include Views, Rules, auto-tagging, auto-assigning, auto-replying. Questions/Problems Answered: How to view and organize Contact Form tickets. How to set up automation for Contact Form tickets. How to filter tickets by channel and status. How to differentiate and automate actions for specific Contact Forms. Key Concepts/Keywords: Gorgias, Contact Form, tickets, Views, Rules, automation, auto-tag, auto-assign, auto-reply, channel, status, filter, message integration.
Create and manage call queues
Main Topic: Gorgias Voice Call Queues Feature Names: Create Queue, Queue Capacity, Priority Queue, Ringing Behavior (Round-robin, Broadcast), Wrap-up Time, Max Wait Time, Hold Music, Callback Requests, Skip Queue When Too Busy. Questions/Problems: How to set up and manage call routing for Gorgias Voice. How to prioritize calls and distribute them to agents/teams. How to customize caller waiting experience (music, wait times). How to handle high call volumes or busy queues (overflow, callbacks). How to assign agents, configure ringing, and use wrap-up time. Key Concepts/Keywords: Call queue, Voice, routing, agent distribution, call flow, capacity, priority, hold music, wait time, callbacks, wrap-up time, round-robin, broadcast, Admin.
Email: Connect your email and set up automatic forwarding
Main Topic/Features: Automatic Email Forwarding, Email Domain Verification, Historical Email Import. Supports Direct Email Integration (Gmail/Outlook) for Basic/Pro plans. Answers: How to connect your company's external email address(es) to Gorgias for centralized customer ticket management. Explains how to set up email forwarding, verify your domain, and optionally import historical data. Details requirements and when to use forwarding. Offers troubleshooting for common issues like forwarding failures, verification problems, and Microsoft 365 settings. Keywords: email forwarding, connect email, Gorgias helpdesk, tickets, domain verification, email integration, admin, import emails, troubleshooting, Microsoft 365, Outlook, Gmail.
Instagram Direct Messages FAQs
Main Topic: Troubleshooting Instagram Direct Messages (DMs) integration with Gorgias. Feature Names: Instagram Direct Messages, Instagram Integration, Reconnect button, Instagram Business account. Questions/Problems Addressed: Cannot activate Instagram DMs despite meeting follower count. Error: "account doesn't meet follower requirements." Error: "don't have necessary permissions to access Instagram direct messages." Error: "Reconnect your integration to check for eligibility." Instagram Integration blocked by paywall/Upgrade button. "Media not available due to new privacy rules in Europe" error. Customer replies opening new tickets instead of appending. Read receipts/message read status in Gorgias vs Instagram. Liking story mentions/DMs. Instagram DM notifications in nav bar. Rendering Story Mentions in-app. Separate Primary/General categories for DMs. Initiating Instagram DM conversations from Gorgias. Error: "Instagram is detecting your reply/Macro as Spam." Blank DMs. Sending attachments in IG DMs. Merging IG DM tickets. Instagram follower count/username display in customer profile. Key Concepts & Keywords: Instagram DM troubleshooting, Gorgias integration, follower requirements, permissions, Business account, reconnection, paywall, upgrade, EU privacy rules, media not available, new ticket, existing thread, read receipts, API limitations, spam, blank DMs, attachments, merging tickets, customer profile, story mentions.
Social Media: Set up WhatsApp with your own phone number
Main Topic: WhatsApp Integration Setup Features: WhatsApp Business Account, WhatsApp Integration, Meta Business Portfolio, Helpdesk plans, Connected store, Two-step verification, Message templates, Dedicated view. Questions/Problems: How to connect an existing phone number to WhatsApp in Gorgias; User permissions for setting up and managing WhatsApp; What plan is required; Using WhatsApp with multiple stores; Managing multiple WhatsApp numbers; Cost of WhatsApp integration. Keywords: WhatsApp, integration, setup, connect, phone number, Meta Business Portfolio, admin, Gorgias, tickets, billing, migrate, reuse, helpdesk, chat.
Toll-free Verification
Main Topic/Features: Toll-Free Verification for SMS (US/Canada), Gorgias, Twilio. (Also covers A2P 10DLC for non-toll-free numbers). Questions/Problems Addressed: Why US/Canada Toll-Free SMS numbers require verification. Who needs to register their Gorgias toll-free number for SMS. Consequences of unregistered numbers (outbound messages rejected, inbound received). What information is required for the Toll-Free verification form. Confirmation that Gorgias covers verification fees. Distinction from A2P 10DLC; no impact on Voice integration. Key Concepts/Keywords: Toll-Free SMS, verification, US, Canada, Twilio, compliance, message rejection, registration form, outbound messages, inbound messages, business name, website, address, contact, message volume, phone numbers, use case, sample message, opt-in workflow, A2P 10DLC.
Use Google Analytics with your Help Center
Main topic/feature: Google Analytics (GA) integration for Gorgias Help Center. Features: Universal Analytics (UA), Google Analytics 4 (GA4) setup. Questions/problems: How to connect GA to Help Center; where to find UA/GA4 tracking IDs; what data is tracked (page views, outbound/social/email/phone links) vs. not tracked (searches, contact forms, feedback); what insights are available (top articles/categories); Gorgias's use of data; how to stop tracking; troubleshooting event visibility. Key concepts/keywords: Google Analytics, GA, Universal Analytics, GA4, Help Center, tracking ID, page views, data streams, analytics setup, data analysis, troubleshooting.
A2P 10DLC Registration
Main topic/features: A2P 10DLC registration, 10-digit SMS numbers, Twilio, Gorgias. Answers: Why A2P 10DLC is mandatory for US 10-digit SMS numbers. What A2P 10DLC is (Application-to-Person 10-Digit Long Code), its purpose (improve deliverability, throughput), who must register (Gorgias users with US 10-digit SMS), consequences of non-compliance (message rejection), Gorgias's role in registration (covers fees, reviews, submits), and estimated timeframe (10-14 days). Keywords: A2P 10DLC, 10-digit long code, 10DLC, SMS, US messages, registration, compliance, Twilio, deliverability, throughput, fees, rejection, verification.
Chat: Capture requests outside of business hours
Main topic: Offline Capture for Chat Features: Offline Capture, Business Hours, AI Agent, Gorgias Bot, Chat Widget, Article Recommendations Questions answered: How to handle customer inquiries outside business hours? How does offline capture work? How to customize offline capture messages and confirmation emails? Key concepts: Asynchronous messaging, email replies, ticket creation, customer details collection, prompt customization, chat integration, standard prompts, confirmation email. Keywords: Offline capture, chat, business hours, out of office, after hours, customer support, email, ticket, customization, prompts, messages, Gorgias Bot, AI Agent.
Help Center font library
Main Topic/Features: Help Center font management, font customization, primary font, Clear Formatting button, Google Fonts, custom fonts. Answers: How to change/manage fonts for Help Center design and article text. How the primary font affects article text. How to reset article text to the primary font using 'Clear Formatting'. What fonts are available (over 1300, multilingual). How to add custom fonts. Keywords: Fonts, typography, Help Center design, article formatting, text editor, font-family, multilingual support, Google Fonts, customization.
Manage Gorgias call flows and IVR menus
Main Topic: Gorgias Voice Add-on, Call Flow Editor. Features: Time Rule, Customer Lookup, Play Message, IVR Menu, Route To, Forward To, Send to SMS, Send to Voicemail. Questions/Problems: How to design phone support paths, automate call triaging, route callers based on business hours/customer fields, configure IVR menus, send calls to queues/voicemail. Key Concepts: Call flow components (steps, branches), creating/editing call flows, configuring steps, handling holiday hours, call routing logic, audio settings for custom recordings. Keywords: Voice add-on, call flow, IVR, customer support phone, call routing, voicemail, business hours, customer fields, time rule, queue, SMS, forward calls.
Order Management and Flows in Contact Form
Main topic & features: Gorgias Contact Form, Order Management, Flows, Gorgias Automate, self-service, ticket deflection. Answers/problems: How to enable Order Management and Flows on a standalone Contact Form. How to configure Contact Form visibility using the "Expand Contact Form" option. How to add self-service options to deflect tickets. Key concepts/keywords: Gorgias, Contact Form, Automate, Order Management, Flows, self-service, ticket deflection, automation settings, enable, expand, customize.
Social Media: Migrate a WhatsApp number to Gorgias
• Main Topic: WhatsApp Integration Migration. Feature Names: WhatsApp Business Account (WABA), Migration Wizard, Two-step Verification, Message Templates. • Questions/Problems: How to move an existing WhatsApp number from another provider (Zendesk, Twilio, 360dialog) to Gorgias. How to set up WhatsApp integration in Gorgias with a previously used number. What happens to existing message templates. User permissions and billing for WhatsApp. • Key Concepts: WhatsApp Business Account, Meta Business Portfolio, Two-step Verification, WABA ID, Placeholder Number, Message Templates, Helpdesk Plans, Admins, Account Owner, Helpdesk Tickets, Billing. • Keywords: WhatsApp, Migrate, Migration, Integration, WABA, Zendesk, Twilio, 360dialog, Number, Transfer, Setup, Connect, Existing, Port, Business Account, Templates, Gorgias.
Switch from an email integration to email forwarding
Main topic & feature names: Automatic email forwarding, Gorgias email integrations (Gmail, Outlook365), Domain verification, Email Import. Questions/problems answered: How to switch from Gmail/Outlook integrations to automatic email forwarding in Gorgias. Resolves persistent email delivery issues, rate limits, and inbox/outbox capacity limits for brands sending over 500 emails/day. Provides step-by-step instructions to delete old integration, set up forwarding, verify domain, and import missed emails. Key concepts & keywords: Email forwarding, automatic forwarding, email integration, Gorgias helpdesk, email channels, admin access, domain verification, email import, rate limits, inbox capacity, outbox capacity, Basic, Pro, Advanced, Enterprise plans, 500 emails.
Chat: Add a privacy disclosure
Main Topic: Chat Privacy Disclosures & Consent Feature Names: Chat Privacy Policy, Multilanguage Disclosure, AI Agent Disclosure Questions/Problems: How to display privacy information in Gorgias chat? How to customize chat privacy disclosures? How to set up privacy disclosures for multiple languages? How to ensure chat compliance with privacy laws? Where to find chat privacy settings? Key Concepts & Keywords: Privacy disclosure, consent, data handling, privacy policy, terms of service, chat integration, appearance settings, language tab, GDPR, CCPA, legal compliance, AI Agent, customer trust.
Email: Import email into Gorgias
Main Topic: Email Import Feature Names: Email Import tab, Historical Imports, direct email integration, automatic email forwarding Questions/Problems: How to import historical email data into Gorgias? Who can import emails? Which email providers/plans are supported? How to import from new/connected addresses? How to troubleshoot import failures? Key Concepts: Import historical email data, Gmail, Outlook, email forwarding, direct email integration, connected email, new email, import timeframe, import status, account owner, admins, Basic, Pro, Advanced, Enterprise plans, error notifications.
Gorgias Voice call flow and IVR menu examples
Topic: Gorgias Voice Call Flow & IVR Menu Examples Features: Interactive Voice Response (IVR), Call Flow Editor, Multi-level IVR, Route to Queue, Send to SMS, Send to Voicemail, Time Rule, Customer Lookup Answers: How to build/edit voice call flows, create multi-level IVRs, manage busy queues (overflow to SMS/voicemail), route calls based on team schedules/time, route VIP/fraud customers via customer lookup. Keywords: Voice, IVR, Call Flow, menu, routing, queue, capacity, voicemail, SMS, customer lookup, VIP, fraud, business hours, time rule, Gorgias Voice Add-on, Admin.
Help Center tracking
Main Topic: Help Center search tracking, website analytics integration. Feature Names: Google Analytics (Universal Analytics, GA4), Google Tag Manager, Extra HTML. Questions/Problems: How to track Help Center searches? How to add tracking scripts to Gorgias Help Center? Where to find tracking codes for Google Analytics and GTM? Key Concepts: Tracking code, script, pixel, Google Analytics ID (UA-XXXXX, G-XXXXX), Global Site Tag (gtag.js), GDPR compliance, Customization, Extra HTML. Keywords: Help Center tracking, search analytics, Google Analytics setup, GTM setup, web tracking, Gorgias integration, Universal Analytics, GA4.
SMS Policy
Main topic/feature: Gorgias SMS/Voice service, Twilio content policies, SMS number limitations. Answers: What content is forbidden when using Gorgias SMS/Voice (via Twilio)? Why might SMS/Voice service be deactivated? Can non-US SMS numbers be used to contact US/Canada (+1 destinations)? Key concepts/keywords: Twilio, Acceptable Use Policy, Messaging Policy, banned categories, high-risk financial, illegal substances (Cannabis, CBD), S.H.A.F.T. (Sex, Hate, Alcohol, Firearms, Tobacco), gambling, non-US numbers, +1 destinations, service deactivation.
Social Media: Set up WhatsApp with a reused number
Main Topic: WhatsApp integration setup. Features: WhatsApp Business Account, Meta business portfolio. Questions/Problems: How to connect an existing WhatsApp number to Gorgias, how to free up a number, who can manage WhatsApp integrations, what happens during setup. Key Concepts: WhatsApp account deletion, Meta business portfolio, two-step verification, billing, message templates, dedicated views. Keywords: WhatsApp, integration, setup, connect, phone number, existing account, delete, Meta, business portfolio, admin, Gorgias, helpdesk.
Add an email signature
Main Topic/Features: Email Signatures, Agent Variables. Questions/Problems: How to create/manage email signatures in Gorgias? How to standardize signatures for email integrations? How to include dynamic agent info? Key Concepts/Keywords: Gorgias, email integration, signature, agent profile, rich text, hyperlinks, images, emojis, Shopify product links, custom HTML, dynamic information, first name, last name, full name, email, bio.
Chat: Set up campaigns to proactively engage shoppers
Main topic: Campaigns (Light Campaigns) Features: Campaigns, Light Campaigns, Convert Campaigns, Chat Integration, Current URL, Time spent on page, Campaign bundle. Questions/Problems: How to create proactive chat messages on your website. How to target specific customer segments. How to manage, activate, deactivate, edit, duplicate, or delete campaigns. Why campaigns aren't appearing. When campaigns are counted as billable tickets. Keywords: Chat widget, proactive messaging, customer engagement, targeted campaigns, trigger conditions, website visitors, Shopify, helpdesk, Convert subscription, campaign management, troubleshooting.
Restrictions on sending SMS messages to UK phone numbers (Fall 2024)
Main Topic/Features: UK SMS regulations, Gorgias SMS, 10-digit international phone numbers, UK mobile/local/national phone numbers. Answers: Explains new UK regulations banning SMS to UK from non-UK 10-digit numbers via Gorgias (Fall 2024). Provides solutions for continued UK customer communication, such as setting up a UK mobile, local, or national number. Key Concepts/Keywords: UK SMS ban, international long code, 10-digit numbers, non-UK, A2P, P2P, Gorgias SMS delivery, UK regulations, KYC registration, UK phone number setup, Fall 2024.
Set up an internal knowledge base
Main Topic & Features: Prevent search engine indexing of Gorgias Help Center using the Extra HTML feature. Questions Answered: How to make Help Center content private (internal FAQs, policies) or restrict it to specific customer types by blocking search engine visibility. Key Concepts & Keywords: Help Center privacy, noindex, robots meta tag, SEO, internal documentation, block indexing, Extra HTML, customization, search visibility.
Set up voicemail for Gorgias Voice integrations
Main Topic: Voicemail setup, Call Flow management Feature Names: Voicemail step, Voice Add-on, Custom recording, Text-to-speech, Send to voicemail Questions/Problems: How to add voicemail to Gorgias, How to customize voicemail greetings, How to allow customers to leave voicemails, Voicemail setup requirements, Preventing abrupt call endings. Key Concepts/Keywords: Voicemail, Call flow, IVR, Integration, Greeting, Admin, Voice, Helpdesk, Recording, SMS, Settings.
Social Media: WhatsApp message templates
Main Topic: WhatsApp Message Templates Features: WhatsApp Integration, Message Templates, WhatsApp Manager Questions/Problems: How to create, manage, and send WhatsApp message templates in Gorgias. Who can use templates. Why a template might not be available or fail to send. Key Concepts: Meta approval, 24-hour messaging window, template status (Active, In review, Rejected, Paused, Disabled, Unsupported), template categories (Marketing, Utility, Authentication), template quality rating, variables, opt-in/opt-out. Keywords: WhatsApp, templates, message, Meta, Gorgias, send, create, manage, status, marketing, customer engagement, rules, automation.
Automatically record calls on Gorgias Voice
Main Topic/Feature: Call Recording, Automatic Call Recording, Voice integration. Questions Answered: How to enable/disable automatic call recording. How to manually pause/start recordings. How to add a call recording notification. How to download call recordings. Requirements for using call recording. Important legal considerations and disclaimers. Key Concepts/Keywords: Inbound calls, Outbound calls Voice Add-on, Helpdesk plans, Admins Ticket Events, Settings, Channels, Voice, Integrations Call Flow, Play message, Text-to-speech, Custom recording Download recordings, Consent, Legal compliance, PCI.
Chat: Deflect conversations with an automated interaction
Main Topic: Automating Chat Interactions. Feature Names: Flows, Order Management, Article Recommendations, AI Agent. Questions/Problems Answered: How to enable automated chat features (Flows, Order Management, Article Recommendations). What happens when automation cannot resolve a shopper's question. User permissions and plan requirements for these features. Compatibility with e-commerce platforms (Shopify, BigCommerce, Magento). How automated interactions are billed. Using Flows/AI Agent together, or Article Recommendations/AI Agent together. Key Concepts/Keywords: Chat automation, automated interactions, AI Agent, Flows, Order management, Article recommendations, chat integration, deflection, live chat, Gorgias.
Connect your Email to your store
Main topic/features: Connecting Email Integrations to Stores. Gorgias multi-brand/multi-country support, Help Center articles, AI. Questions/problems: How to differentiate ticket data for multi-brand/multi-country stores? How to ensure AI-generated Help Center articles are store-specific? How to leverage Gorgias' advanced features for each store? Key concepts/keywords: email to store mapping, linking emails, multi-brand, multi-country, ticket data differentiation, Help Center relevance, AI, store policies, admin, WooCommerce limitation, one email per store.
Create a Help Center Contact Form
Main topic & features: Gorgias Help Center Contact Form. Features: Email ticket generation, customizable subject lines, Contact form card, standalone Contact Form. Questions/problems: How to set up a Contact Form on your Help Center; add it to your store (Shopify, BigCommerce, Magento); manage submissions as Email tickets; customize subject lines; understand required customer info (name, email, subject, message); know form limitations (char limits, file types); handle Outlook SPAM for submissions. Key concepts: Help Center, Contact Form, Email tickets, subject line, /contact URL, settings, channels, limitations, supported file formats, Outlook SPAM.
Troubleshooting Facebook and Instagram
Main Topic: Troubleshooting Facebook, Messenger & Instagram Integration Issues. Feature Names: Facebook, Messenger & Instagram integration, Facebook Business Integrations settings, Instagram Comments, Page Publishing Authorization. Questions/Problems Answered: How to fix inactive integration or missing permissions? Why am I not receiving tickets from Facebook/Instagram? How to enable specific activity (Messenger, posts, comments) to create tickets? Why are my replies failing on Facebook/Instagram? Key Concepts/Keywords: reconnect, permissions, inactive connection, missing tickets, failed replies, Facebook Business Integrations, Meta, Page Publishing Authorization, rate limit, policy violation, Instagram comments on Reels.
Chat: Add chat to your Shopify checkout page
Main Topic: Integrate Gorgias Chat with Shopify Checkout & Thank You Pages. Feature Names: Gorgias Chat, Flows, Order Management, AI Agent, Shopify Checkout Editor, Quick Installation. Questions/Problems Answered: How to install/remove Gorgias chat on Shopify checkout/thank you pages? Why is the "Install" option for checkout pages unavailable? How does chat functionality (Flows, Order Management, AI Agent) work on these pages? Can chat appearance be customized on checkout pages? Do chat campaigns appear on checkout pages? Key Concepts & Keywords: Shopify, Gorgias, Chat Integration, Checkout Pages, Thank You Pages, Installation, Removal, Admin Permissions, Helpdesk Plans, Quick Installation, Manual Installation, Chat Widget, Customization, Flows, Order Management, AI Agent, Chat Campaigns.
Enable transcription for Gorgias Voice integrations
Main Topic/Features: Gorgias Voice add-on, Call transcription, Voicemail transcription. Questions/Problems: How to enable call/voicemail transcription? How to get transcripts for recorded calls/voicemails? What are the requirements and limitations for transcription? Key Concepts/Keywords: Voice add-on, call recording, voicemail, transcription, settings, admin, integration, language support, audio quality, automatic recording.
Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom
Main topic: Help Center article import, Help Center migration Features: Import from another provider, Article states (Draft, Public, Unlisted) Questions: How to import Help Center articles? How to migrate from Zendesk, HelpDocs, Re:amaze, Intercom to Gorgias? What happens to article visibility during import? Keywords: Import, migrate, Help Center, articles, categories, Zendesk, HelpDocs, Re:amaze, Intercom, Draft, Public, Unlisted, visibility, transfer, settings, channels, API credentials, subdomain
Chat: Make chat available in multiple languages
Main Topics: Chat language settings, multi-language support, automation feature localization. Features: Chat integrations, Flows, Article Recommendations, Order Management. Answers: How to configure Gorgias chat and automation features in multiple languages. How to add/customize chat languages, set default language, and localize flows/article recommendations. Questions/Problems: Customers need chat/automations in their browser language. How to set up language options in Gorgias. Keywords: Chat localization, multi-language chat, language settings, chat widget, flows language, article recommendations language, default language, browser language, Gorgias.
Import and export Help Center articles
Main Topic: Help Center Article Import/Export Feature Names: CSV Import, Direct Migration (Zendesk, HelpDocs, Re:amaze, Intercom) Questions/Problems: How to bulk import articles into Gorgias Help Center? How to migrate articles from other platforms (Zendesk, HelpDocs, Re:amaze, Intercom)? Why are there errors during CSV import (mapping, blank cells, mandatory fields, special characters)? How to export Help Center articles from Gorgias? Key Concepts/Keywords: Import content, Migrate content, CSV template, Column mapping, Help Center management, Article bulk upload, Zendesk migration, HelpDocs migration, Re:amaze migration, Intercom migration, Export articles.
Contact methods in the Help Center
Main Topic: Help Center Contact Options Feature Names: Chat widget, Chat contact card, Email/Contact Form card, Phone contact card Questions Answered: How to enable a chat widget on the Help Center. How to add contact cards for chat, email/contact form, and phone support. How to customize subject lines for the contact form. Key Concepts & Keywords: Help Center, Contact, Widget, Chat, Email, Contact Form, Phone, Support channels, Integration, Enable, Settings.
Chat size and weight information
Main Topic & Features: Gorgias Chat, website performance, Google Lighthouse Score, speed optimization. Questions/Problems Answered: How Gorgias Chat impacts website loading times and performance scores. What measures Gorgias takes to minimize Chat's effect on page speed. How Gorgias optimizes Chat for better Google Lighthouse results. Key Concepts & Keywords: Website speed, page load, Lighthouse metrics, FCP, LCP, Time to Interactive (TTI), asset optimization, lazy loading, prefetch, code splitting, font optimization, network requests, `webpack-bundle-analyzer`, `srcdoc`.
Help Center Order Management
Main Topic & Features: Gorgias Order Management portal (part of Automate) for customer self-service: Order Status, Tracking Number, Shipping Information, Returns, Cancellations, and Report Issue. Answers: How to activate and configure Order Management in your Help Center. What customers can do (securely view/manage orders via one-time password). Prerequisites for activation (Gorgias Chat, Shopify backend, Automate subscription). Key Concepts & Keywords: Order Management, customer self-service, order status, tracking, returns, cancellations, report issue, Automate, Help Center, Shopify, Gorgias Chat, one-time password.
Embed Help Center
Main Topic: Help Center Embedding Feature Names: No-code embedding, Manual embedding, Auto-embed, Embed via HTML, Standalone domain Questions Answered: How to embed a Gorgias Help Center into a website. How to choose embedding methods (no-code, manual). How to manage Help Center page display. How to switch a Help Center's linked store. Key Concepts & Keywords: Embed, Integration, Website, Shopify, Headless stores, HTML code, Customize, Publish, Link, Seamless experience, Visual consistency.
Install Campaign bundle
Main Topic: Chat Campaign Bundle installation Feature Names: Chat Campaigns, Quick installation for Shopify, Manual install, Campaign bundle Questions/Problems: How to install Chat Campaign bundle? Why is Campaign bundle mandatory? How to keep Chat Campaigns active? How to install for Shopify, headless stores, or other e-commerce platforms? Key Concepts: Campaign bundle, Chat Campaigns, Convert, Installation, Shopify, Manual install, Script, Security, Active Campaigns, Segmentation options.
Learnings from Help Center reporting
Main Topic: Optimizing Gorgias Help Center articles and content. Feature Names: Help Center statistics, AI Agent, Article Recommendations, Performance by article table, Article views, Search results, No search results, Search terms with results, Click-through rate. Questions/Problems: How to improve Help Center article effectiveness? How to identify and address content gaps? How to understand user search behavior? How to improve article titles, excerpts, and formatting? How to measure Help Center performance (views, searches, ratings)? Key Concepts/Keywords: Help Center optimization, content strategy, data analysis, article views, search analysis, customer experience, SEO, performance metrics, informative titles, detailed excerpts, smart formatting, linking topics, accuracy, traffic, ratings, click-through rate.
Add Gorgias Chat domains to your allowlist
Main Topic/Features: Gorgias Chat widget, Content Security Policy (CSP), allowlisting. Covers Gorgias Automate and Shopify checkout/thank you page integration. Questions/Problems Answered: Addresses Gorgias Chat widget not loading or functioning due to strict Content Security Policies. Provides a list of URLs to allowlist for core chat functionality, Gorgias Automate, and Chat integration on Shopify checkout/thank you pages. Key Concepts/Keywords: CSP, allowlist, URLs, Gorgias Chat, widget, Gorgias Automate, Shopify, checkout page, thank you page, security policy, script blocking, `gorgias.chat`, `gorgias.io`, `gorgias.work`, `storage.googleapis.com`.
AI-Generated Help Center Articles
Main Topic/Features: AI-generated Help Center articles, AI Library, Ticket Deflection. Answers: How to quickly create a Help Center using AI article suggestions based on ticket data; how to review, edit, and publish these suggestions; system requirements (English default language, multi-store email connection); and known limitations (AI generates English only, articles are initially uncategorized). Keywords: AI, Help Center, article suggestions, Gorgias, ticket deflection, AI Library, customer support, self-service, publish, edit, requirements, limitations, multi-store, multi-language.
Customize the chat widget with HTML and JavaScript
Main Topic: Advanced HTML and JavaScript customization for the Gorgias chat widget. Feature Names: GorgiasChat JavaScript API, `initGorgiasChatPromise`, `GorgiasChat.init()`, `gorgias-widget-loaded` event, specific `GorgiasChat` methods (e.g., `open()`, `close()`, `hideOnMobile()`). Questions/Problems Answered: How to extend chat widget functionality beyond default settings. How to control widget behavior programmatically (e.g., appearance, pre-filling messages, hiding). Where to place custom code for proper execution. How to apply customizations globally or to specific pages on Shopify and BigCommerce. Troubleshooting "Uncaught ReferenceError: GorgiasChat is not defined". Key Concepts & Keywords: Chat widget customization, HTML, JavaScript, Shopify Liquid. `GorgiasChat` object, API methods, asynchronous loading. `init()` promise, `gorgias-widget-loaded` event, code placement. Shopify `theme.liquid`, BigCommerce Manage Code. Developer tools, debugging, installation snippet.
AI Library
Main Topic: AI Library, Help Center article generation Features: AI Library, Article Suggestions, Edit, Archive, Publish Questions/Problems: How to generate Help Center articles using AI? How to manage AI-suggested articles? What are the requirements and limitations of AI Library? Key Concepts: AI-drafted articles, Help Center content, automated article creation, content management, English language requirement, ticket volume, uncategorized articles. Keywords: AI Library, Help Center, articles, suggestions, publish, edit, archive, Gorgias, content generation, automation.
HTML snippets for chat customization
Topic: Gorgias Chat Widget Customization, JavaScript API, Window Variables. Answers: How to customize chat appearance, behavior, visibility; integrate with ecommerce data; manage business hours; use URL parameters. Problems: Hiding chat on specific pages/countries, delayed display, pre-filling messages, programmatic control, Z-index conflicts, custom CSS, updating text labels, capturing customer data (email, Shopify cart). Keywords: `GorgiasChat`, `JavaScript`, `API`, `window variables`, `chat widget`, `customization`, `visibility`, `appearance`, `behavior`, `URL parameters`, `Shopify`, `BigCommerce`, `admin`, `HTML`, `CSS`, `business hours`, `events`, `customer data`, `analytics`, `z-index`, `text labels`.
Gorgias Chat FAQs
Main Topic: Gorgias Chat troubleshooting & FAQs. Feature Names: Chat, Quick installation, Manual installation, Advanced customization scripts, Chat history, Chat attachments, Profile image. Questions Answered: Why did my Chat disappear after a theme change? How do I re-install Chat using Quick installation? How long is Chat history visible? Can I add Chat to specific pages? Does Chat affect website loading time? What are Chat attachment limits? How do I delete my profile image? Can I change Chat size? Why isn't email prompt picking up customer emails? Why are agent avatars not updating? Can I install Chat on specific pages using GTM? Do weblinks open in the same tab? Why can't I reply after merging tickets? Keywords: Gorgias Chat, Shopify, theme.liquid, Quick installation, manual installation, Chat disappearance, Chat history, file size, attachments, profile, loading time, email prompt, avatars, GTM, weblinks, merging tickets.
Link to your Help Center in your Shopify site menus and emails
Main Topic: Promoting your Help Center for increased discoverability on Shopify. Features: Shopify header, footer, website navigation menus, order confirmation emails. Answers: How to add Help Center links to your Shopify store's header and footer. How to include Help Center links in Shopify order confirmation emails. How to make your Help Center more discoverable for customers. Keywords: Help Center, Shopify, discoverability, website navigation, header, footer, order confirmation emails, email templates, HTML, FAQs, self-service.
Google Email FAQs
Main Topic/Features: Gorgias Gmail integration, Google Workspace, G Suite, Mailgun, Sendgrid, email sending, automatic tagging, attachments, ticket merging. Answers/Problems: Clarifies Google/Gmail definitions. Explains when Gorgias uses Mailgun/Sendgrid for email delivery (e.g., direct integration failures). Describes the "Tag tickets with Gmail categories" setting. Lists supported attachment formats (PDF, JPEG, MP4). Provides a solution for text formatting issues when copying from Gmail. Addresses missing tickets due to spam and issues with customer emails merging into one thread. Keywords: Gmail, Google, Workspace, G Suite, integration, email, sending, Mailgun, Sendgrid, tags, categories, attachments, formatting, tickets, missing, Spam, threading, contact forms.
Verify your domain to send email from Gorgias
Main Topic: Domain Verification Feature Names: DKIM, Custom Return Path, DMARC, CNAME, TXT records Questions/Problems: How to verify an email domain in Gorgias. How to reduce email bounce rates and prevent emails from landing in spam. What are DKIM, Custom Return Path, and DMARC records? How to create DNS records in a domain registrar. Why is domain verification required/recommended? Key Concepts: Email deliverability, email authentication, DNS records, domain registrar, Admin permissions, DMARC policy (quarantine, reject). Keywords: domain verification, email, external email, bounce rate, spam, DKIM, CNAME, DMARC, TXT, DNS records, domain registrar, custom return path.
Outlook (Microsoft 365) Email FAQs
Main Topic & Features: Microsoft 365, Office 365, Microsoft Exchange, Outlook (provider/app/outlook.com), Microsoft Email, Gorgias integration, Microsoft Azure permissions. Questions Answered: Clarifies differences between Microsoft email services. Explains how Microsoft provides email and Gorgias email synchronization with Outlook. Provides steps to resolve "Permission missing" errors by configuring Microsoft Azure app consent and API permissions. Key Concepts: Email hosting, email client, cloud products, on-premise, app consent, delegated permissions, Microsoft Graph, API permissions (offline_access, User.Read, Mail.ReadWrite, Mail.Send), mailbox access, troubleshooting.
Email integration FAQ
Main Topic & Features: Gorgias Email Integrations (Gmail, Outlook), Email Forwarding, "Send email via Gorgias" setting. Questions/Problems: How to connect email (direct integration vs. forwarding, plan/volume recommendations), importing historical emails, impact of external replies, definitions of email types (standalone, alias, group/shared), managing/deleting integrations, and troubleshooting (spam, missing emails, disconnections, sending limits). Key Concepts & Keywords: Email setup, connect email, helpdesk, customer support, email sync, historical data, email management, troubleshooting, deliverability, sending limits, spam, account access, email channels.
Domain verification FAQ and troubleshooting
Main topic: Email Domain Verification Feature names: DMARC record, TXT record, CNAME record, DNS settings Questions answered: Necessity of verification (vs. other apps, for daily emails <5k) Verification for multiple email addresses/domains Troubleshooting failed verification Resolving email delivery issues post-verification Key concepts/keywords: domain verification, email deliverability, DNS, DMARC, TXT, CNAME, email integration, authentication, troubleshooting, failed verification, email sending, MXToolbox DKIM Lookup.
Why your email couldn't be delivered
Main Topic: Email Delivery Issues, Email Errors, Troubleshooting Failed Emails Feature Names: Not applicable (general email functionality) Questions/Problems: Why are my Gorgias emails not being delivered? How do I fix email delivery failures in Gorgias? What do common email error messages mean? What are the causes of undeliverable emails? When should I contact Gorgias support for email issues? Key Concepts/Keywords: Email non-delivery, bounce, failed to deliver Error messages, recipient email address, invalid, non-existent, typo Rejected, blocked, spam, email provider, policy Unreachable, unavailable, inbox full, limits, attachments Unsupported characters, non-ASCII Troubleshooting, verify domain, blocklist, allowlist, email header Gmail, Outlook, Microsoft 365, email limits, Send email via Gorgias
Customize Help Center appearance
Main topic/features: Gorgias Help Center appearance customization: Branding, Theme, Layout, Banner, Category settings. Features include Brand name, Logo, Favicon, light/dark theme, default font, icon/hover color, 1-page/card layout, Search bar, Banner title/background, and category images. Answers: How to personalize your Help Center's look; update branding (logo/favicon dimensions); set themes and fonts (custom fonts, clear formatting); choose article display layouts (1-page vs. card, multi-level category limitations); configure the banner; and add images to categories with size/aspect ratio recommendations. Keywords: Help Center customization, appearance, branding, logo, favicon, theme, fonts, layout, banner, categories, 1-page layout, card layout, search bar, images, Gorgias.
Customize Help Center preferences
Main topic & features: Gorgias Help Center language and SEO configuration. Features include Available/Default languages, Meta Title, Meta Description, Search Engine Preview. Answers: How to set up multilingual Help Centers, how Gorgias handles language detection, which languages are supported, and how to optimize Help Center content for search engines (SEO). Key concepts & keywords: Help Center languages, multilingual, default language, SEO, search engine optimization, Meta Title, Meta Description, Preferences tab, tracking links.
Customize the Help Center domain
Main topic and feature names: Custom domain setup for Gorgias Help Center URL. Questions or problems this article answers: How to set up a custom branded URL (e.g., help.yourbrand.com) for your Gorgias Help Center. How to replace the default Gorgias Help Center URL. Steps to configure DNS settings and CNAME records with your domain provider. Key concepts and keywords: Custom domain, Help Center URL, CNAME record, DNS settings, domain provider, subdomain, brand identity, Gorgias, `clients.gorgias.help`, Shopify.
Advanced Help Center customization
Main topic/features: Gorgias Help Center HTML customization, custom header/footer, Extra HTML feature. Questions/problems: How to customize Help Center appearance (header, footer, scripts, styles) using HTML/CSS/JavaScript. How to inject custom `<head>` and `<body>` elements using Extra HTML. Explains language-specific customization. Requires technical background. Key concepts/keywords: HTML, CSS, JavaScript, scripts, styles, header, footer, custom, Help Center, settings, technical, `<head>`, `<body>`, `<script>`, `<style>`, `<meta>`, language.
Common HTML customization examples
Main topic & feature names: Gorgias Help Center customization, Custom Fonts, Logo Hyperlinking, Custom Sidebar, UI Text/Element Modification, Contact Card Timezone, Shopify Integration. Questions or problems this article answers: How to apply custom fonts to the Help Center (primary, specific elements, or article body)? How to hyperlink the Help Center logo or modify contact card timezone? How to hide the contact button or change "Contact us" text to "Email us"? How to implement a custom sidebar or redirect visitors from Shopify to the Help Center? Key concepts and keywords: Custom HTML, CSS, JavaScript, stylesheet, `HelpCenter.setLogoLink`, `timezone-abbr`, `ghc-footer-contact-page-link`, `.fr-view`, `DOMContentLoaded`, Extra HTML, Shopify theme settings.
Customize embedded Help Centers
Main topic/features: Gorgias embedded Help Center customization, including fixed width, background color, and page titles. Answers: How to customize the visual appearance of an embedded Help Center; changing its fixed width, modifying its background color, and removing page titles. Keywords: Gorgias, Help Center, embed, customize, CSS, width, background, page titles, Shopify, theme.liquid, Extra HTML, `data-gorgias-help-center-uid`, `ghc-main-wrapper`, `main-page-title`.
Cookie Management
Main topic/features: Help Center cookie management, GDPR compliance, custom code, `Add extra HTML` toggle. Answers: How to install a cookie manager in your Help Center; ensuring GDPR compliance; identifying the `__cf_bm` cookie; where to add custom scripts/code to the Help Center's `<head>` section. Key concepts/keywords: cookie manager, GDPR, compliance, Cloudflare, `__cf_bm`, custom code, scripts, Help Center settings, `Add extra HTML` toggle, customization.
HTML snippets
Main Topic: Custom HTML formatting for articles Feature Names: HTML snippets, toggle list, callout (tip, warning), alert (warning, info, danger, success) Questions Answered: How to add custom styling to Gorgias articles? How to use HTML snippets in articles? How to create toggles, callouts, or alerts? Key Concepts: HTML, code view, custom formatting, snippets, help center articles, styling, Gorgias editor, toggle, callout, alert