Standalone Contact Form
Main Topic & Features: Standalone Contact Form. Features: embed, direct link, spam protection, multiple file attachments, customizable subject lines, Shopify/BigCommerce integration, native helpdesk integration, auto-tag/assign/respond rules. Questions/Problems: How to create, customize, and publish the Contact Form. Reduces email spam exposure. Overcomes basic e-commerce forms. Standardizes customer questions for automation. Integrates form submissions with Gorgias helpdesk and rules. Key Concepts & Keywords: Contact Form, Gorgias, embed, share, spam, automation, rules, Shopify, BigCommerce, helpdesk, channels, create form, publish, customer queries, View.
Embed the Contact Form on your Website
Main topic & Features: Embed Gorgias Contact Form, Gorgias tickets, Publish settings, Auto-embed on website. Answers: How to embed a Contact Form on your website to turn submissions into Gorgias tickets. How to manage form position, view, or delete it. Steps for automatic embedding, including choosing page name and slug. How to link multiple forms to one store. Keywords: embed, contact form, website, tickets, Gorgias, publish, automatically embed, page name, slug, multiple forms.
Replace email links with Contact Form
Topic: Replace Email Links with Contact Form Features: Contact Form, Replace email links, Automate, Flows, Order Management, reCAPTCHA Questions/Problems: How to replace mail-to links with a Contact Form? How to reduce spam from bot crawls? How does this feature benefit Automate users? What happens if an email integration or Contact Form is deleted? Keywords: Shopify, spam reduction, bot crawls, mailto, self-service, customer inquiries, subject line rules, link replacement, undo link replacement, security, reCAPTCHA, Google security service
Contact Form Views and Rules
Main Topic/Features: Managing Gorgias Contact Form tickets. Features include Views, Rules, auto-tagging, auto-assigning, auto-replying. Questions/Problems Answered: How to view and organize Contact Form tickets. How to set up automation for Contact Form tickets. How to filter tickets by channel and status. How to differentiate and automate actions for specific Contact Forms. Key Concepts/Keywords: Gorgias, Contact Form, tickets, Views, Rules, automation, auto-tag, auto-assign, auto-reply, channel, status, filter, message integration.
Order Management and Flows in Contact Form
Main topic & features: Gorgias Contact Form, Order Management, Flows, Gorgias Automate, self-service, ticket deflection. Answers/problems: How to enable Order Management and Flows on a standalone Contact Form. How to configure Contact Form visibility using the "Expand Contact Form" option. How to add self-service options to deflect tickets. Key concepts/keywords: Gorgias, Contact Form, Automate, Order Management, Flows, self-service, ticket deflection, automation settings, enable, expand, customize.