Gorgias Convert 101
Main Topic: Gorgias Convert add-on for ecommerce brands. Feature Names: Convert, Light Campaigns, Advanced Triggers, Campaign Library, Exit Intent. Questions/Problems Addressed: What is Convert? How does it work? How to increase website conversion rates and revenue. How to offer personalized support and recommendations. Compatibility with Shopify, headless stores, and other platforms. Impact on website performance (loading speed). Campaign attribution and click counting. Troubleshooting campaign display issues (business hours, ad-blockers, out-of-stock). Key Concepts/Keywords: Onsite campaigns, website conversion, customer experience, revenue, proactive engagement, VIP support, personalized recommendations, promotions, Shopify, segmentation, triggers, Chat widget, Automate, bounce rate, headless stores, Magento, BigCommerce, attribution, clicks, business hours, ad-blockers, product cards.
Set up Convert
Main topic: Gorgias Convert installation and setup. Features: Quick installation for Shopify, Manual install, Chat integration. Answers: How to set up Gorgias Convert. Installation steps for Shopify (standard & headless) and other e-commerce platforms (Magento, BigCommerce, WooCommerce). How to add the manual install script. Unlocking triggers and understanding limitations for headless Shopify stores. Keywords: Setup, install, Gorgias Convert, Shopify, headless, e-commerce, manual install, script, code editor, triggers, product tags, add to cart, product cards, AI recommendations.
Set up a custom domain for Click Tracking
Main topic & feature: Gorgias Convert, Click Tracking, Custom Domains. Answers: How to replace default `link.gorgias.win` shortlinks with a branded custom domain (e.g., `link.yourbrand.com`) for links inserted in Chat campaigns and helpdesk conversations. Solves branding consistency and customer trust issues for tracking links. Key concepts & keywords: Custom domain, branded shortlinks, CNAME record, DNS settings, domain provider, `clients.gorgias-convert.com`, UTM parameters, campaign effectiveness, `link.gorgias.win`, Convert settings, domain management, Shopify DNS.
Create a Convert Campaign
Main Topic/Features: Gorgias Convert campaigns, Shopify integration, Gorgias chat widget, AI Copy Assistant, A/B testing. Answers: How to create, customize, and publish proactive messages (campaigns) to engage Shopify shoppers in real time. How to upsell, cross-sell, provide pre-sales support, or offer discounts. How to define campaign audiences using conditions (shopper behavior, cart contents, customer data, location). How to write effective campaign messages and schedule their publication. Key Concepts/Keywords: Convert campaigns, proactive messaging, real-time engagement, audience conditions, triggers, upsell, cross-sell, pre-sales assistance, discount codes, product recommendations, exit intent, customer behavior, cart value, Shopify customer tags, scheduling campaigns, chat automation.
Convert triggers glossary
Main Topic & Features: Gorgias Convert Campaign triggers and display filters. Triggers: Behavior (Current URL, Time spent on page, Currently visited product, Number of visits, Time spent per visit, Exit intent), Cart (Product tags added to cart, Amount added to cart), Customer (Shopify Customer Tags, Number of orders placed, Total spent, Products purchased), Other (Business Hours, Visitor location). Display Filters: Delay, Device type, Customers can reply to campaign, Incognito visitors will also see the campaign. Questions/Problems Answered: How to create and target marketing campaigns effectively; how to set conditions for showing campaigns to specific visitors, customer segments, or based on cart contents, time, and location; how to customize campaign display based on device or user engagement. Key Concepts & Keywords: Gorgias Convert, Campaigns, triggers, display filters, customer segmentation, targeting, Current URL, Exit intent, Shopify product tags, Shopify customer tags, cart value, visitor behavior, mobile, desktop, Incognito visitors.
Convert Campaigns templates
Main Topic/Features: Gorgias Convert Campaigns, 12 Pre-built Campaign Templates, "Create Campaign From Library" button Questions/Problems Addressed: How to quickly set up marketing campaigns using predefined templates. How to increase conversion rates (e.g., newsletter sign-ups, cart engagement, exit intent sales). How to boost Average Order Value (AOV) with discounts, free shipping thresholds, and product bundles. How to highlight specific products (e.g., new releases, liquidation, alternatives for sold-out items). How to provide customer help and education via chat, quizzes, or resources. Steps for customizing, translating, and activating campaign templates within Gorgias Convert. Key Concepts/Keywords: Convert, Campaigns, templates, conversion rate, AOV, product promotion, discounts, free shipping, bundles, customer engagement, exit intent, Shopify, admin, message editor, audience settings.
Convert Campaign troubleshooting guide
Main Topic/Features: Gorgias Convert Campaigns, Convert report, Chat. Troubleshooting campaign data, display, and engagement. Problems Answered: Why Convert Campaigns show no impressions or data, why campaigns aren't displaying, why campaigns have low impressions or engagement, and issues with campaign discount codes. Key Concepts/Keywords: Troubleshooting, performance data, report filters (store, timeframe), campaign settings, "Display campaigns when chat is hidden", incognito mode, clear cache/cookies, Convert Campaign Bundle installation, Chat installation, Shopify tracking data (headless store), URL triggers, business hours triggers, Shopify-based triggers, campaign engagement strategy, call-to-action (CTA), discount code trackability/functionality.
Create winning Convert campaigns
Main Topic & Feature Names: Campaign Strategy Best Practices, Campaign Management, Campaign Optimization. Features/Tools: Exit-Intent Campaigns, A/B Testing, Product Cards, Hyperlinks, Google Analytics, Shopify insights. Questions/Problems Addressed: How to design effective campaigns to achieve business objectives (e.g., reduce cart abandonment, increase AOV, educate customers, lower bounce rates, raise product awareness). How to understand shopper behavior, maximize campaign reach, drive meaningful interactions, and continuously monitor & improve performance. Key Concepts & Keywords: Campaign objectives, customer education, average order value (AOV), cart abandonment, bounce rates, product awareness, shopper insights, segmentation, clear messaging, Call-to-Action (CTA), mobile optimization, exit-intent, campaign timing, analytics, A/B testing, performance tracking, data-driven insights, conversion.
Unique Shopify discount codes in Campaigns
Main topic & Features: Unique Shopify discount codes, Gorgias Convert Campaigns, Discount code generator. Answers/Problems: How to prevent discount code misuse & sharing. How to track campaign success. How to create urgency (48-hour expiration) & motivate customers. How to make offers enticing/relevant for individual shoppers. How to target specific customer segments. Guides on generating and managing unique codes within Gorgias and Shopify. Key concepts/keywords: Unique discount codes, Shopify, Gorgias, Convert Campaigns, discount code, expiration, misuse prevention, success tracking, customer motivation, urgency, customer targeting, code management.
Use A/B split tests to create effective campaign messaging
Main Topic/Feature: Gorgias Convert A/B testing. Features: campaign variants, control variant, Test Settings, Performance dashboard. Answers: How to compare different campaign messages and optimize engagement/conversion rates. Steps to create, set up, run, and review A/B tests for Convert campaigns. Includes requirements and best practices. Keywords: A/B test, Convert campaigns, variant, control, messaging, optimize, performance, create, run, stop, winner, best practices, data-driven, engagement, conversion rate, requirements, Admin.
Use Convert campaigns to recommend products to shoppers
Main Topic & Features: Gorgias Convert campaigns, Insert Shopify product, AI product recommendations, dynamic product recommendation. Answers: How to add visual Shopify product cards to Convert campaign messages. How to use AI for automated product recommendations (based on browsing/purchase history, out-of-stock alternatives, new arrivals). Addresses AI logic, requirements, and fallback scenarios. Key Concepts & Keywords: Convert, campaigns, Shopify products, product cards, AI recommendations, dynamic recommendations, upsell, cross-sell, e-commerce, customer engagement, out-of-stock.
Add an email capture form to your Convert campaign
Topic: Convert Email Capture Form Features: Email Capture Form, Convert Campaigns, Shopify Integration, Privacy Policy Disclaimer, Thank You Message, Custom Tags Questions/Problems: How to collect customer emails for marketing? How to add an email capture form to a Convert campaign? How to save collected emails in Shopify? How to customize the form and thank you message? How to add a privacy policy to email forms? What are the requirements for using email capture forms? What happens with duplicate profiles or resubscriptions? How are billable clicks counted with forms? Keywords: email capture, lead generation, Convert, campaign, Shopify, customer profiles, email marketing, privacy, opt-in, tags, discount codes.
Manage the frequency of Convert campaigns on your store
Main Topic & Features: Gorgias Convert campaign frequency settings, store-level limits (Maximum campaigns in 24 hours, Minimum time between campaigns), and campaign-level limits (Maximum campaign display in a session, Time required between campaigns). Answers: How to control how often shoppers see Convert campaign messages, prevent overlapping messages, ensure a cohesive shopping experience, set display limits, and prioritize campaigns to show when multiple conditions are met. Key Concepts & Keywords: Convert campaigns, message frequency, display limits, campaign optimization, customer experience, campaign prioritization, exit intent, discount codes, forms, chat.
Review your Convert campaign performance
Main Topic/Features: Gorgias Convert Campaign Performance report, Campaign report, Orders tile, Download All Orders. Questions/Problems: How to review Gorgias Convert campaign effectiveness and revenue? How to access and navigate the performance report? How to interpret key metrics (impressions, engagements, orders, revenue)? How to identify successful campaigns and optimization opportunities? How to view detailed order data from campaigns and download it (CSV)? How Gorgias attributes revenue to Convert campaigns. Key Concepts/Keywords: Convert campaigns, campaign performance, revenue, impressions, engagements, orders, click-through rate, conversion rate, revenue attribution, data download, CSV export, filter, date range, discount codes, product recommendations.
Convert pricing
Main Topic: Gorgias Convert Pricing & Auto-upgrade Features: Gorgias Convert, Auto-upgrade, Convert Statistics Dashboard Questions/Problems: How is Gorgias Convert priced? How to subscribe to Gorgias Convert? What is auto-upgrade and how does it work? How to manage auto-upgrade settings (enable/disable)? How am I billed for auto-upgrades? Will I stay on an upgraded plan? Is auto-downgrade available? Key Concepts/Keywords: Convert pricing, click-based billing, conversion rate, sales, subscription, plans, tiers, auto-upgrade, pro-rated, billing period, downgrade, Helpdesk pricing, campaigns, statistics, Settings -> Account -> Billing & Usage.