Enable AI Agent on SMS
Topic: Gorgias AI Agent on SMS Questions/Problems: How to enable AI Agent for SMS? How to preview AI Agent SMS responses? How AI Agent handles SMS conversations (response length, attachments)? How AI Agent confirms shopper identity on SMS? Can AI Agent work with multiple phone numbers or stores? Are separate AI Agent settings needed for SMS? Keywords: AI Agent, SMS, text messages, enable, set up, preview, test, shopper identity, phone number, Shopify, roles (Owner, Admin, Lead), plans (AI Agent), disclosure, legal, character limit, skills, knowledge, tone of voice, add-on, integration.
Set up and use AI Agent on Chat
Main Topic: Gorgias AI Agent on Chat Feature Names: AI Agent, Chat, Shopify, Flows, Shopper Authentication, Article Recommendations Questions Answered: How to connect AI Agent to Chat, how it responds to shoppers, how it hands over to live agents, how it works with Flows, shopper authentication process, abandoned conversations. Key Concepts: automate repetitive tickets, conversational answers, requirements, onboarding knowledge, tone of voice, handover topics, inactivity, auto-reply, initial greeting message. Keywords: AI Agent, Chat, integrate, connect, setup, deployment, Shopify, automation, customer service, support, live agent, handover, flows, authentication, knowledge, tone of voice.
Enable AI Agent on Instagram and Facebook Messenger (Beta)
Main Topic: AI Agent deployment on Instagram and Facebook Messenger. Features: AI Agent, Socials deployment, image-only message handling, initial message footer. Answers: How to enable AI Agent on social media, preview responses, how AI Agent works on these channels, shopper identity confirmation, FAQs. Key Concepts: AI Agent for social media, Instagram DM, Facebook Messenger, automated customer support, identity verification, image-only messages, initial message disclosure, Meta's 24-hour messaging window, tone of voice. Keywords: AI Agent, Instagram, Facebook Messenger, social media support, automated responses, Gorgias, Shopify, customer service, chatbot.
Enable AI Agent on WhatsApp (Beta)
Topic: AI Agent on WhatsApp Features: AI Agent, WhatsApp integration, Shopify, Socials deployment, image-only message response, initial message footer, identity confirmation Questions/Problems: How to enable AI Agent for WhatsApp? How to preview AI Agent's responses? How does AI Agent handle image-only messages, shopper identity, or multiple WhatsApp numbers? Do I need separate settings for WhatsApp? Keywords: AI Agent, WhatsApp, Shopify, integration, deploy, enable, preview, test, social, image, identity, disclosure, tone of voice, beta, roles, plans