Set up and use AI Agent on Chat
Main Topic: Gorgias AI Agent on Chat Feature Names: AI Agent, Chat, Flows, Shopper Authentication, Article Recommendations, Guidance Questions/Problems Answered: How to connect AI Agent to Chat channels. What are the requirements and prerequisites for enabling AI Agent on Chat? How does AI Agent respond to customer chats and when does it hand over to live agents? How does shopper authentication work for personalized inquiries? What happens to abandoned conversations? Do I need separate settings for AI Agent on Chat vs. email? Should I disable other chat features like Article Recommendations? Key Concepts & Keywords: AI Agent, Chat integration, automate tickets, conversational answers, Shopify, installation, onboarding, knowledge base, guidance, tone of voice, handover, live agent, flows, shopper authentication, abandoned conversations, Article Recommendations.
Enable AI Agent on SMS
Main topic: AI Agent on SMS. Features: AI Agent, SMS add-on, Shopify, test conversations, initial message footer. Questions answered: How to enable AI Agent for SMS, preview responses, how AI Agent responds on SMS (character limits, attachments, tone of voice), confirming shopper identity, FAQs (multiple phone numbers, shared settings, ticket closing). Key concepts: AI Agent deployment, SMS integration, shopper identity verification, test mode/playground, disclosure of AI use, knowledge/skills/tone of voice. Keywords: Gorgias, AI Agent, SMS, text messages, enable AI, AI chatbot, customer support, Shopify, automation, test conversation, identity confirmation.
Enable AI Agent on Instagram and Facebook Messenger
Main Topic: Gorgias AI Agent deployment on Instagram and Facebook Messenger Feature Names: AI Agent, Instagram DM, Facebook Messenger, Socials, image-only messages, initial message footer, Playground, Shopify Questions/Problems: How to enable AI Agent on social media; preview AI Agent responses; handle image-only messages; disclose AI use; shopper identity confirmation; social channel restrictions. Key Concepts: AI Agent deployment, social media integration, direct messages, 24-hour messaging window, customer authentication, tone of voice, skills, knowledge. Keywords: Gorgias, AI Agent, Instagram, Facebook Messenger, social media, enable, deploy, connect, Shopify, customer support, automation, direct messages, DMs, image-only, identity, privacy, legal obligations.
Enable AI Agent on WhatsApp
Main Topic: Enable AI Agent on WhatsApp Features: AI Agent, WhatsApp integration, Image-only messages, Initial message footer, Test conversations, Shopify Questions/Problems: How to enable AI Agent for WhatsApp? How to preview AI Agent responses? How does AI Agent handle image-only messages, shopper identity, and product recommendations on WhatsApp? What are the limitations (video, voice notes, Flows, Order Management)? Keywords: AI Agent WhatsApp, Gorgias AI, WhatsApp automation, customer support AI, Shopify WhatsApp, AI disclosure, identity confirmation, product recommendations WhatsApp.