BigCommerce 101
Main topic: BigCommerce integration with Gorgias. Features: Tickets, Macros, Rules, Gorgias Chat, Order Management (create, duplicate, refund). Answers: How to integrate BigCommerce with Gorgias; view customer/order info in tickets; use BigCommerce variables in macros; leverage customer data in rules for workflows; create, duplicate, refund orders from Gorgias; install Gorgias Chat on BigCommerce; connect multiple BigCommerce stores. Keywords: BigCommerce, Gorgias, integration, e-commerce, customer data, order info, tickets, macros, rules, chat, multi-store, order creation, refund, customer support.
Connect a store to Gorgias: Shopify
Main Topic: Shopify Integration Feature Names: Shopify Connection, Channel Assignment, Enhanced Customer Profiles, Customer Note Syncing, Profile Merging, Discount Code Generation, Shopify Metafields, Order Data, Macro Actions, AI Agent, Revenue Reporting. Questions/Problems: How to connect Shopify to Gorgias? What are the benefits of integrating Shopify? How to assign channels to stores? What functionalities are unlocked with Shopify integration? Who can connect Shopify? Key Concepts/Keywords: Connect Shopify, Integrate Shopify, Shopify data, Customer profiles, Order management, Macros, AI Agent, Revenue, Helpdesk plans, Admins, Store owner.
Connect a store to Gorgias: BigCommerce
Main Topic: BigCommerce Integration Feature Names: Customer Profiles, Order Data, Order Actions, Article Recommendations, Channel Connections Questions/Problems: How to connect BigCommerce to Gorgias? What benefits does the BigCommerce integration offer? Who can connect/delete BigCommerce integrations? How to assign channels to specific BigCommerce stores? How to view BigCommerce customer/order data in Gorgias? Key Concepts/Keywords: BigCommerce, integration, connect store, order history, customer data, customer profiles, order management, refunds, ticket sidebar, channel assignment, settings, workspace, store, install, authorize, app marketplace.
Shopify FAQs
Main topic: Gorgias Shopify integration, data syncing, and common troubleshooting questions. Features: Shopify integration, Rules, Chat, ticket widget, Update App Permissions. Answers: Customer/order data not syncing, shipping address updates not pulling (due to Shopify events), why only 10 orders show in widget, multi-store Rule limitations, Shopify phone number sync (Customer Overview section), adding Chat to Shopify Plus checkout, no default Shopify store option. Keywords: Gorgias, Shopify, integration, data sync, orders, customers, shipping address, phone numbers, Rules, Chat, checkout, troubleshooting, FAQ, Update App Permissions, Order updated event.
BigCommerce Rules
Main Topic/Feature: BigCommerce data integration with Gorgias Rules for automation. Answers: How to automate processes using BigCommerce customer and order data; What specific BigCommerce data points (filters) are available for use in Gorgias Rules. Key Concepts/Keywords: BigCommerce, Rules, automation, customer data, order data, auto-reply, filters, last order (status, created date, total price, shipping date), tracking number, shipping address (country, state, city), customer created date.
Shopify Actions
Main Topic/Features: Gorgias Shopify integration for order management and customer support. Features: Create, Duplicate, Cancel, Refund, Edit, Draft orders; Check stock; Edit shipping address; Manage Customer/Order Tags; Shopify Metafields; Insert Product Links; Customize Shopify widget; Copy order number. Questions/Problems: How to manage Shopify orders (create, duplicate, cancel, refund, edit) directly from Gorgias? How to handle draft orders, shipping address changes, customer/order tags, product links, and view stock? How to process multi-transaction refunds or customize the Shopify widget? Keywords: Gorgias, Shopify, order management, customer service, create, duplicate, cancel, refund, edit, draft, stock, tags, metafields, widget, shipping, products.
Create a new order
Main Topic & Features: BigCommerce order creation directly within Gorgias. Features: BigCommerce widget, Create Order (Draft/Paid), Cart URL sharing. Questions/Problems: How to create new BigCommerce orders from a Gorgias ticket. How to generate and share draft order URLs with customers. How to add products, discounts, shipping, and customer details to new orders. Keywords: Gorgias, BigCommerce, create order, draft order, paid order, BigCommerce widget, customer profile, order details, products, discount, shipping, address, notes, cart URL.
Shopify Hydrogen
Main Topic & Features: Installing Gorgias Chat on Shopify Hydrogen custom storefronts. Answers: How to integrate Gorgias Chat with a Shopify Hydrogen store; steps to manually install Gorgias Chat when using a custom storefront framework; how to connect Gorgias to Shopify and leverage live chat for support, sales, and automation on Hydrogen. Key Concepts & Keywords: Shopify Hydrogen, custom storefront, Gorgias Chat, chat installation, embed code, manual installation, "Any other website," connect Shopify, update app permissions, channels.
Duplicate an order
Main topic/Features: Duplicating BigCommerce orders (Draft, Paid) within Gorgias. Answers: How to create/modify existing BigCommerce orders directly from Gorgias. Adjust products/quantity, apply discounts, and update billing/shipping addresses for new orders. How to share a draft order cart URL with customers. Keywords: Gorgias, BigCommerce, duplicate order, create order, modify order, draft order, paid order, add products, remove products, adjust quantity, apply discounts, update addresses, billing address, shipping address, cart URL, BigCommerce widget.
Shopify Discount Code Generator
Main topic & features: Gorgias Discount Code Generator. Create & send one-time discount codes directly from ticket message view, integrated with Shopify. Answers: How to generate custom or random discount codes (percentage, fixed amount, free shipping) from Gorgias tickets. How to save these codes in Shopify. How to set up required Shopify integration permissions. Explains how shoppers receive/apply codes via chat/email (hyperlink) vs. other channels (plain text). Speeds up ticket processing and saves agent coordination time. Key concepts & keywords: Discount codes, Shopify integration, ticket message view, agent efficiency, customer support, one-time use, percentage discount, fixed amount, free shipping, custom codes, generated codes, permissions.
How to update your Shopify app permissions in Gorgias
Main Topic/Feature Names: Shopify integration, App Permissions, AI Agent, Gorgias helpdesk. Questions/Problems Answered: How to update app permissions for a Shopify store connected to Gorgias. Explains why updates are needed (new features requiring data access). Details who can perform the update (Gorgias and Shopify Admin roles). Highlights capabilities unlocked (customer profiles, order history, in-Gorgias order actions, AI Agent responses). Key Concepts/Keywords: Shopify integration, app permissions, data access, Admin role, "Update App Permissions" button, connected store, AI Agent, order management, customer data.
Refund an order
Main topic/features: BigCommerce Refunds, Order Status Update, Partial & Full Refunds, Custom Refund Amount, Refund Method Selection, Refund Notes. Answers/problems: How to process BigCommerce refunds (full/partial) directly in Gorgias. How to set a new order status after a refund. How to specify refund details like amount, method, and reason. Keywords: BigCommerce, Gorgias, refund, order, order status, partial refund, full refund, refund method, refund amount, order-level refund, widget, ticket.
Amazon, eBay, TikTok, Back Market, Newegg, Etsy & Walmart by ChannelReply
Main Topic: ChannelReply Integration with Gorgias Feature Names: ChannelReply, Amazon Integration, eBay Integration, TikTok Shop, Back Market, Walmart, Newegg, Etsy, Auto-Replies, Custom Tags, Macros. Questions/Problems: How to respond to marketplace messages from Gorgias? How to integrate ChannelReply with Gorgias? How to handle Amazon/eBay/Walmart message flow issues? How to resolve duplicate eBay messages or mismatched order IDs? How to enable payment dispute handling for eBay? How to manage auto-replies and attachments? How to use multiple marketplace accounts with ChannelReply/Gorgias? Key Concepts/Keywords: Marketplace support, multi-channel customer service, ticket management, order information, Gorgias integration, Amazon Seller Central, eBay Seller Hub, TikTok Shop US, auto-responders, troubleshooting, email forwarding, API, views.
Kickstarter
Main topic and feature names: Kickstarter integration, Gorgias email integration, Ticket management, Rules. Questions or problems this article answers: How to connect Kickstarter to Gorgias. How to respond to Kickstarter backer messages directly from Gorgias. How to manage Kickstarter customer service questions and tickets. Key concepts and keywords: Kickstarter, Gorgias, integration, backer messages, customer service, email integration, ticket, rules, inbox messages, project, comments, support.
Connect a store to Gorgias: Magento 2
Main Topic: Magento 2 Integration Feature Names: Customer profiles, Order data, Article recommendations, One-click connection, Manual connection, Channel assignment. Questions/Problems: How to connect Magento 2 to Gorgias? What are the benefits of integrating Magento 2? What are the connection methods (one-click vs. manual)? How to troubleshoot tracking URL or customer link issues? How to update an existing Magento 2 installation? Who can set up the integration? Key Concepts/Keywords: Magento 2, Integration, E-commerce, Customer support, Order history, Customer data, Helpdesk, Extension, API, Connection, Troubleshooting, Admin access, Pro plan.
MESA
Main topic/features: Gorgias-MESA integration, workflow automation, MESA Create Workflow, Gorgias triggers/actions, Assignee User ID for ticket assignment, MESA polling system. Questions/problems: How to integrate/connect Gorgias with MESA (partner app), create automated workflows, find a Gorgias user's ID for ticket assignment, troubleshoot delayed workflow activation due to MESA's polling frequency. Key concepts/keywords: MESA, Gorgias, integration, automation, no-code workflows, Shopify, connect app, subdomain, triggers, actions, user ID, ticket assignment, polling system, workflow frequency.
Omnisend
Main topic & features: Gorgias Omnisend integration for e-commerce. Features include multi-channel marketing (email, SMS), abandoned cart recovery, marketing automation, syncing US customer SMS replies between Gorgias and Omnisend, and customer data synchronization (Gorgias tags/survey scores to Omnisend, Omnisend tags to Gorgias tickets). Answers: How to integrate Omnisend with Gorgias. What capabilities the integration offers for marketing and customer support. How to manage US customer SMS replies through Gorgias via Omnisend. Explains limitations of SMS replies (US-only, one reply per Omnisend message). Key concepts & keywords: Gorgias, Omnisend, integration, marketing automation, email marketing, SMS campaigns, customer service, help desk, tickets, abandoned carts, data sync, setup, connect app, US customers, SMS replies.
WooCommerce 101
Main topic & features: Gorgias WooCommerce integration, customer profiles, order information, continuous data sync. Answers: How to integrate WooCommerce with Gorgias; what customer/order data appears in tickets; step-by-step setup guide; integration limitations (no order actions/rules/automate features). Keywords: WooCommerce, Gorgias, integration, customer profile, order details, real-time sync, setup, guide, limitations, customer support, e-commerce.
Prestashop by BlueAnt
Main Topic: Gorgias Prestashop Integration Feature Names: Ticket Widget, Prestashop Macros, Variables, Actions Questions Answered: How to integrate Gorgias with Prestashop? What customer and order data from Prestashop is displayed in Gorgias? How to use Prestashop Macros? How to enable refund functionality? How to update or troubleshoot the integration? Key Concepts & Keywords: Prestashop integration, e-commerce platform, order history, customer support, live chat, Gorgias dashboard, order management, refund, cancel orders, Ticket Widget, Prestashop Macros, variables, actions, troubleshooting, synchronize, BlueAnt, order details, customer data.
Marketplaces by Juble.io
Main Topic & Features: Gorgias Marketplaces app by Juble.io integration. Offers Centralized Support, Consolidated Order Information, Gorgias Automation, and a Juble.io Ticket Widget. Supported marketplaces include Amazon, Walmart, Mirakl, Miravia, Newegg, and Octopia. Questions/Problems: How to integrate Juble.io marketplaces with Gorgias. How to streamline multi-marketplace customer support. How to view marketplace order data within Gorgias. Resolves why the Juble.io Ticket Widget might be missing (no relevant customer data). Key Concepts & Keywords: Juble.io, marketplace integration, multi-channel support, Amazon Seller Central, Walmart, Mirakl, Miravia, Newegg, Octopia, customer messages, order details, API channel, connect app, setup, authorization, Ticket Fields.
WAX
Main topic & features: WAX (WhatsApp Xperience) integration with Gorgias. Partner-built WhatsApp marketing automation platform. Features: Individuated marketing automation, conversational flow builder, real-time analytics, no-code tools, customizable automations (abandoned carts, back-in-stock, post-purchase NPS), no-code chatbots, CRM/CMS integration (Shopify). Answers: How to connect WAX with Gorgias; how WAX creates Gorgias tickets from WhatsApp replies; what WAX offers for WhatsApp marketing campaigns and customer engagement; integration limitations (Shopify/Shopify Plus only, tickets appear as emails, customer profile management). Keywords: WAX, WhatsApp, marketing automation, Gorgias integration, abandoned cart, campaigns, conversational flows, customer engagement, Shopify, GDPR, tickets, analytics, chatbots, partner integration.
Reveal by Omniconvert
Main Topic & Features: Reveal by Omniconvert Customer Data Platform (CDP) integration with Gorgias. Key features: NPS alerts, customer behavior analysis, segmentation, automated ticket creation. Questions/Problems Answered: How to integrate Reveal with Gorgias. How to set up Reveal NPS alerts to create real-time tickets in Gorgias. How to leverage Reveal's NPS data for customer support, using Gorgias rules, views, and tags (RFM Group, NPS Score). Key Concepts & Keywords: Reveal, Omniconvert, Gorgias, integration, CDP, Customer Data Platform, NPS, Net Promoter Score, customer feedback, customer behavior, customer segmentation, Shopify, Shopify Plus, tickets, rules, views, tags, CLV, CAC.