BigCommerce 101
Main topic: BigCommerce integration with Gorgias. Features: Tickets, Macros, Rules, Gorgias Chat, Order Management (create, duplicate, refund). Answers: How to integrate BigCommerce with Gorgias; view customer/order info in tickets; use BigCommerce variables in macros; leverage customer data in rules for workflows; create, duplicate, refund orders from Gorgias; install Gorgias Chat on BigCommerce; connect multiple BigCommerce stores. Keywords: BigCommerce, Gorgias, integration, e-commerce, customer data, order info, tickets, macros, rules, chat, multi-store, order creation, refund, customer support.
Connect a store to Gorgias: Shopify
Main Topic: Shopify Integration Features: Connect Shopify, Connect Channels, Enhanced Customer Profiles, Customer Note Syncing, Profile Merging, Discount Code Generation, Shopify Metafields, Order Data, Macro Actions for Shopify Orders, AI Agent, Revenue Reporting. Answers: How to connect a Shopify store to Gorgias, what benefits the integration provides, how to assign channels to a store, who can connect/delete the integration. Keywords: Shopify, integration, connect store, customer data, order management, refunds, cancellations, macros, AI Agent, customer profiles, discount codes, metafields, revenue, settings, channels.
Connect a store to Gorgias: BigCommerce
Main Topic: BigCommerce Integration Features: Customer profiles, Order data, Order actions (create/refund), Article recommendations, Channel assignment Answers: How to connect BigCommerce to Gorgias, what data/actions are available, who can use the integration, how to assign channels to a store. Key Concepts: BigCommerce, integration, e-commerce, customer support, order management, helpdesk, settings, store connection, channel management, permissions. Keywords: BigCommerce, connect, integrate, store, orders, customers, refunds, support, data, settings.
Shopify FAQs
Main topic: Gorgias Shopify integration, data syncing, and common troubleshooting questions. Features: Shopify integration, Rules, Chat, ticket widget, Update App Permissions. Answers: Customer/order data not syncing, shipping address updates not pulling (due to Shopify events), why only 10 orders show in widget, multi-store Rule limitations, Shopify phone number sync (Customer Overview section), adding Chat to Shopify Plus checkout, no default Shopify store option. Keywords: Gorgias, Shopify, integration, data sync, orders, customers, shipping address, phone numbers, Rules, Chat, checkout, troubleshooting, FAQ, Update App Permissions, Order updated event.
BigCommerce Rules
Main Topic: BigCommerce data in Gorgias Rules Features: Rules, BigCommerce integration Questions/Problems: How to automate workflows using BigCommerce customer/order data? How to use BigCommerce data as conditions in Gorgias Rules? Key Concepts: Automation, BigCommerce customer data, BigCommerce order data, Rule conditions, Last order status, Order total price, Shipping date, Tracking number, Customer creation date, Shipping address (country, state, city) Keywords: BigCommerce rules, automation, order status, customer data, workflow, integration, conditions, filters
Shopify Actions
Topic: Managing Shopify Orders in Gorgias Features: Create Order, Duplicate Order, Check Stock, Cancel Order, Refund Order, Refund Multiple Transactions, Edit Order, Create Draft Order, Insert Product Links/Cards, Edit Shipping Address, Customer/Order Tags, Shopify Metafields, Customize Widget, Custom Redirection Links, Copy Order Number. Questions/Problems: How to create, duplicate, cancel, refund, or edit Shopify orders from Gorgias? How to manage inventory, shipping addresses, customer/order tags, and metafields? How to customize the Shopify widget? How to create draft orders or send product links? Keywords: Shopify integration, Gorgias helpdesk, order management, customer service, e-commerce, order creation, order duplication, order cancellation, order refund, stock management, shipping address, customer tags, order tags, metafields, draft orders, product links, widget customization.
Create a new order
Main Topic & Features: BigCommerce order creation directly within Gorgias. Features: BigCommerce widget, Create Order (Draft/Paid), Cart URL sharing. Questions/Problems: How to create new BigCommerce orders from a Gorgias ticket. How to generate and share draft order URLs with customers. How to add products, discounts, shipping, and customer details to new orders. Keywords: Gorgias, BigCommerce, create order, draft order, paid order, BigCommerce widget, customer profile, order details, products, discount, shipping, address, notes, cart URL.
Shopify Hydrogen
Main Topic: Gorgias Chat installation on Shopify Hydrogen storefronts. Feature Names: Gorgias Chat, Shopify Hydrogen. Questions/Problems: How to add Gorgias Chat to a Shopify Hydrogen store? How to embed chat widget on custom storefronts? Key Concepts: Custom storefront, embed code, manual installation, Shopify app permissions, live chat, customer support automation. Keywords: Hydrogen, Shopify, Chat, Installation, Custom Storefront, Embed, Widget, Gorgias, Live Chat, Manual, Code.
Duplicate an order
Main topic/Features: Duplicating BigCommerce orders (Draft, Paid) within Gorgias. Answers: How to create/modify existing BigCommerce orders directly from Gorgias. Adjust products/quantity, apply discounts, and update billing/shipping addresses for new orders. How to share a draft order cart URL with customers. Keywords: Gorgias, BigCommerce, duplicate order, create order, modify order, draft order, paid order, add products, remove products, adjust quantity, apply discounts, update addresses, billing address, shipping address, cart URL, BigCommerce widget.
Shopify Discount Code Generator
Main topic & features: Gorgias Discount Code Generator. Create & send one-time discount codes directly from ticket message view, integrated with Shopify. Answers: How to generate custom or random discount codes (percentage, fixed amount, free shipping) from Gorgias tickets. How to save these codes in Shopify. How to set up required Shopify integration permissions. Explains how shoppers receive/apply codes via chat/email (hyperlink) vs. other channels (plain text). Speeds up ticket processing and saves agent coordination time. Key concepts & keywords: Discount codes, Shopify integration, ticket message view, agent efficiency, customer support, one-time use, percentage discount, fixed amount, free shipping, custom codes, generated codes, permissions.
How to update your Shopify app permissions in Gorgias
Main Topic/Feature Names: Shopify integration, App Permissions, AI Agent, Gorgias helpdesk. Questions/Problems Answered: How to update app permissions for a Shopify store connected to Gorgias. Explains why updates are needed (new features requiring data access). Details who can perform the update (Gorgias and Shopify Admin roles). Highlights capabilities unlocked (customer profiles, order history, in-Gorgias order actions, AI Agent responses). Key Concepts/Keywords: Shopify integration, app permissions, data access, Admin role, "Update App Permissions" button, connected store, AI Agent, order management, customer data.
Refund an order
Main topic/features: BigCommerce Refunds, Order Status Update, Partial & Full Refunds, Custom Refund Amount, Refund Method Selection, Refund Notes. Answers/problems: How to process BigCommerce refunds (full/partial) directly in Gorgias. How to set a new order status after a refund. How to specify refund details like amount, method, and reason. Keywords: BigCommerce, Gorgias, refund, order, order status, partial refund, full refund, refund method, refund amount, order-level refund, widget, ticket.
Amazon, eBay, Back Market, Newegg, Etsy & Walmart by ChannelReply
Main Topic: ChannelReply Integration with Gorgias Feature Names: ChannelReply, eBay, Amazon, Back Market, Newegg, Etsy, Walmart, Macros, Auto-replies, Custom Tags, Seller Reviews, Buyer Messages, Payment Disputes, Seller Central. Questions/Problems Answered: How to connect ChannelReply to Gorgias; how to manage marketplace messages (Amazon, eBay, Back Market, Newegg, Etsy, Walmart); how to use auto-replies and macros; troubleshooting issues like Amazon messages not flowing, duplicate eBay messages, incorrect eBay Order IDs, missing eBay payment disputes, Walmart messages not pulling, and Amazon reply visibility. Key Concepts/Keywords: Marketplace integration, Gorgias tickets, order information, customer support, e-commerce, multi-channel support, auto-reply rules, troubleshooting, email forwarding, attachment limits.
Kickstarter
Main topic and feature names: Kickstarter integration, Gorgias email integration, Ticket management, Rules. Questions or problems this article answers: How to connect Kickstarter to Gorgias. How to respond to Kickstarter backer messages directly from Gorgias. How to manage Kickstarter customer service questions and tickets. Key concepts and keywords: Kickstarter, Gorgias, integration, backer messages, customer service, email integration, ticket, rules, inbox messages, project, comments, support.
Connect a store to Gorgias: Magento 2
Main Topic: Magento 2 Integration Feature Names: Magento 2 connection, one-click connection, manual connection, channel assignment, customer profiles, order data, article recommendations. Answers: How to connect Magento 2 to Gorgias, benefits of integration, prerequisites, troubleshooting common issues (tracking URLs, customer links), updating existing installations. Key Concepts: Customer support, e-commerce integration, order history, customer data, helpdesk efficiency, Gorgias extension, Magento Marketplace, API permissions, secret key. Keywords: Magento 2, integration, connect, install, store, e-commerce, customer data, order details, help desk, support tickets, troubleshooting, one-click, manual, API, extension.
MESA
Main topic/features: Gorgias-MESA integration, workflow automation, MESA Create Workflow, Gorgias triggers/actions, Assignee User ID for ticket assignment, MESA polling system. Questions/problems: How to integrate/connect Gorgias with MESA (partner app), create automated workflows, find a Gorgias user's ID for ticket assignment, troubleshoot delayed workflow activation due to MESA's polling frequency. Key concepts/keywords: MESA, Gorgias, integration, automation, no-code workflows, Shopify, connect app, subdomain, triggers, actions, user ID, ticket assignment, polling system, workflow frequency.
Omnisend
Main topic & features: Gorgias Omnisend integration for e-commerce. Features include multi-channel marketing (email, SMS), abandoned cart recovery, marketing automation, syncing US customer SMS replies between Gorgias and Omnisend, and customer data synchronization (Gorgias tags/survey scores to Omnisend, Omnisend tags to Gorgias tickets). Answers: How to integrate Omnisend with Gorgias. What capabilities the integration offers for marketing and customer support. How to manage US customer SMS replies through Gorgias via Omnisend. Explains limitations of SMS replies (US-only, one reply per Omnisend message). Key concepts & keywords: Gorgias, Omnisend, integration, marketing automation, email marketing, SMS campaigns, customer service, help desk, tickets, abandoned carts, data sync, setup, connect app, US customers, SMS replies.
WooCommerce 101
Main topic & features: Gorgias WooCommerce integration, customer profiles, order information, continuous data sync. Answers: How to integrate WooCommerce with Gorgias; what customer/order data appears in tickets; step-by-step setup guide; integration limitations (no order actions/rules/automate features). Keywords: WooCommerce, Gorgias, integration, customer profile, order details, real-time sync, setup, guide, limitations, customer support, e-commerce.
Prestashop by BlueAnt
Main Topic: Gorgias Prestashop Integration Feature Names: Ticket Widget, Prestashop Macros, Variables, Actions Questions Answered: How to integrate Gorgias with Prestashop? What customer and order data from Prestashop is displayed in Gorgias? How to use Prestashop Macros? How to enable refund functionality? How to update or troubleshoot the integration? Key Concepts & Keywords: Prestashop integration, e-commerce platform, order history, customer support, live chat, Gorgias dashboard, order management, refund, cancel orders, Ticket Widget, Prestashop Macros, variables, actions, troubleshooting, synchronize, BlueAnt, order details, customer data.
Marketplaces by Juble.io
Main Topic & Features: Gorgias Marketplaces app by Juble.io integration. Offers Centralized Support, Consolidated Order Information, Gorgias Automation, and a Juble.io Ticket Widget. Supported marketplaces include Amazon, Walmart, Mirakl, Miravia, Newegg, and Octopia. Questions/Problems: How to integrate Juble.io marketplaces with Gorgias. How to streamline multi-marketplace customer support. How to view marketplace order data within Gorgias. Resolves why the Juble.io Ticket Widget might be missing (no relevant customer data). Key Concepts & Keywords: Juble.io, marketplace integration, multi-channel support, Amazon Seller Central, Walmart, Mirakl, Miravia, Newegg, Octopia, customer messages, order details, API channel, connect app, setup, authorization, Ticket Fields.
WAX
Topic: WAX WhatsApp marketing integration with Gorgias. Features: Individuated Marketing Automation on WhatsApp, Conversational Flow Builder, Real-time Performance Analytics, no-code audience builder, marketing automations (abandoned carts, back-in-stock, NPS), no-code chatbots. Questions/Problems: How to integrate WAX with Gorgias? What are WAX's capabilities? How to use WhatsApp for marketing and support via Gorgias? What are the limitations? Does it support media? Keywords: WAX, WhatsApp, marketing automation, Gorgias integration, conversational flow, chatbots, campaigns, abandoned carts, back-in-stock, Shopify, real-time analytics, GDPR, no-code, media attachments.
Reveal by Omniconvert
Main Topic & Features: Reveal by Omniconvert Customer Data Platform (CDP) integration with Gorgias. Key features: NPS alerts, customer behavior analysis, segmentation, automated ticket creation. Questions/Problems Answered: How to integrate Reveal with Gorgias. How to set up Reveal NPS alerts to create real-time tickets in Gorgias. How to leverage Reveal's NPS data for customer support, using Gorgias rules, views, and tags (RFM Group, NPS Score). Key Concepts & Keywords: Reveal, Omniconvert, Gorgias, integration, CDP, Customer Data Platform, NPS, Net Promoter Score, customer feedback, customer behavior, customer segmentation, Shopify, Shopify Plus, tickets, rules, views, tags, CLV, CAC.