Send and receive email from Gorgias with the Gmail integration
• Main Topic: Email Channel Setup, Gmail Integration • Feature Names: Default Email Address, Email Signature, Gmail Categories, Group Emails, Email Service Provider, Historical Email Data • Questions/Problems: How to connect Gmail/Google Workspace to Gorgias? How to set default email, signature, tag tickets, group emails, change email service provider, or import past emails? Troubleshooting email delivery issues, 2FA, daily send limits. • Keywords: Gorgias, Email, Gmail, Google Workspace, Channel, Setup, Integration, Tickets, Helpdesk, Admin, Permissions, Forwarding, App Password, Signature, Tags, Categories, Conversation Grouping, Email Service Provider, Historical Import, SPF, DKIM.
Send and receive email from Gorgias with the Outlook integration (Microsoft 365)
Topic: Connect Outlook/Microsoft 365 Email to Gorgias Features: Email channel, Microsoft 365 integration, Email signatures, Default email address, Email service provider, Historical email data import Questions/Problems: How to connect Outlook/Microsoft 365 to Gorgias? How to set up an email channel? Requirements for connecting email? How to set a default email address? How to add an email signature? How to choose an email service provider (Outlook vs Gorgias)? How to import past emails? Keywords: Email integration, Microsoft 365, Outlook, Channel setup, Helpdesk, Tickets, Admin, Basic plan, Pro plan, Email forwarding, Display name, Signature, Custom domain, SPF, DKIM, Deliverability, Historical import
Email: Connect your email and set up automatic forwarding
Main Topic/Features: Automatic Email Forwarding, Email Domain Verification, Historical Email Import. Supports Direct Email Integration (Gmail/Outlook) for Basic/Pro plans. Answers: How to connect your company's external email address(es) to Gorgias for centralized customer ticket management. Explains how to set up email forwarding, verify your domain, and optionally import historical data. Details requirements and when to use forwarding. Offers troubleshooting for common issues like forwarding failures, verification problems, and Microsoft 365 settings. Keywords: email forwarding, connect email, Gorgias helpdesk, tickets, domain verification, email integration, admin, import emails, troubleshooting, Microsoft 365, Outlook, Gmail.
Switch from an email integration to email forwarding
Main topic & feature names: Automatic email forwarding, Gorgias email integrations (Gmail, Outlook365), Domain verification, Email Import. Questions/problems answered: How to switch from Gmail/Outlook integrations to automatic email forwarding in Gorgias. Resolves persistent email delivery issues, rate limits, and inbox/outbox capacity limits for brands sending over 500 emails/day. Provides step-by-step instructions to delete old integration, set up forwarding, verify domain, and import missed emails. Key concepts & keywords: Email forwarding, automatic forwarding, email integration, Gorgias helpdesk, email channels, admin access, domain verification, email import, rate limits, inbox capacity, outbox capacity, Basic, Pro, Advanced, Enterprise plans, 500 emails.
Email: Import email into Gorgias
Main Topic: Email Import Feature Names: Email Import tab, Historical Imports, direct email integration, automatic email forwarding Questions/Problems: How to import historical email data into Gorgias? Who can import emails? Which email providers/plans are supported? How to import from new/connected addresses? How to troubleshoot import failures? Key Concepts: Import historical email data, Gmail, Outlook, email forwarding, direct email integration, connected email, new email, import timeframe, import status, account owner, admins, Basic, Pro, Advanced, Enterprise plans, error notifications.
Add an email signature
Main Topic/Features: Email Signatures, Agent Variables. Questions/Problems: How to create/manage email signatures in Gorgias? How to standardize signatures for email integrations? How to include dynamic agent info? Key Concepts/Keywords: Gorgias, email integration, signature, agent profile, rich text, hyperlinks, images, emojis, Shopify product links, custom HTML, dynamic information, first name, last name, full name, email, bio.
Connect your Email to your store
Main topic/features: Connecting Email Integrations to Stores. Gorgias multi-brand/multi-country support, Help Center articles, AI. Questions/problems: How to differentiate ticket data for multi-brand/multi-country stores? How to ensure AI-generated Help Center articles are store-specific? How to leverage Gorgias' advanced features for each store? Key concepts/keywords: email to store mapping, linking emails, multi-brand, multi-country, ticket data differentiation, Help Center relevance, AI, store policies, admin, WooCommerce limitation, one email per store.
Google Email FAQs
Main Topic/Features: Gorgias Gmail integration, Google Workspace, G Suite, Mailgun, Sendgrid, email sending, automatic tagging, attachments, ticket merging. Answers/Problems: Clarifies Google/Gmail definitions. Explains when Gorgias uses Mailgun/Sendgrid for email delivery (e.g., direct integration failures). Describes the "Tag tickets with Gmail categories" setting. Lists supported attachment formats (PDF, JPEG, MP4). Provides a solution for text formatting issues when copying from Gmail. Addresses missing tickets due to spam and issues with customer emails merging into one thread. Keywords: Gmail, Google, Workspace, G Suite, integration, email, sending, Mailgun, Sendgrid, tags, categories, attachments, formatting, tickets, missing, Spam, threading, contact forms.
Verify your domain to send email from Gorgias
Main Topic: Domain Verification Feature Names: DKIM, Custom Return Path, DMARC, CNAME, TXT records Questions/Problems: How to verify an email domain in Gorgias. How to reduce email bounce rates and prevent emails from landing in spam. What are DKIM, Custom Return Path, and DMARC records? How to create DNS records in a domain registrar. Why is domain verification required/recommended? Key Concepts: Email deliverability, email authentication, DNS records, domain registrar, Admin permissions, DMARC policy (quarantine, reject). Keywords: domain verification, email, external email, bounce rate, spam, DKIM, CNAME, DMARC, TXT, DNS records, domain registrar, custom return path.
Outlook (Microsoft 365) Email FAQs
Main Topic & Features: Microsoft 365, Office 365, Microsoft Exchange, Outlook (provider/app/outlook.com), Microsoft Email, Gorgias integration, Microsoft Azure permissions. Questions Answered: Clarifies differences between Microsoft email services. Explains how Microsoft provides email and Gorgias email synchronization with Outlook. Provides steps to resolve "Permission missing" errors by configuring Microsoft Azure app consent and API permissions. Key Concepts: Email hosting, email client, cloud products, on-premise, app consent, delegated permissions, Microsoft Graph, API permissions (offline_access, User.Read, Mail.ReadWrite, Mail.Send), mailbox access, troubleshooting.
Email integration FAQ
Main Topic & Features: Gorgias Email Integrations (Gmail, Outlook), Email Forwarding, "Send email via Gorgias" setting. Questions/Problems: How to connect email (direct integration vs. forwarding, plan/volume recommendations), importing historical emails, impact of external replies, definitions of email types (standalone, alias, group/shared), managing/deleting integrations, and troubleshooting (spam, missing emails, disconnections, sending limits). Key Concepts & Keywords: Email setup, connect email, helpdesk, customer support, email sync, historical data, email management, troubleshooting, deliverability, sending limits, spam, account access, email channels.
Domain verification FAQ and troubleshooting
Main topic: Email Domain Verification Feature names: DMARC record, TXT record, CNAME record, DNS settings Questions answered: Necessity of verification (vs. other apps, for daily emails <5k) Verification for multiple email addresses/domains Troubleshooting failed verification Resolving email delivery issues post-verification Key concepts/keywords: domain verification, email deliverability, DNS, DMARC, TXT, CNAME, email integration, authentication, troubleshooting, failed verification, email sending, MXToolbox DKIM Lookup.
Why your email couldn't be delivered
Main Topic: Email Delivery Issues, Email Errors, Troubleshooting Failed Emails Feature Names: Not applicable (general email functionality) Questions/Problems: Why are my Gorgias emails not being delivered? How do I fix email delivery failures in Gorgias? What do common email error messages mean? What are the causes of undeliverable emails? When should I contact Gorgias support for email issues? Key Concepts/Keywords: Email non-delivery, bounce, failed to deliver Error messages, recipient email address, invalid, non-existent, typo Rejected, blocked, spam, email provider, policy Unreachable, unavailable, inbox full, limits, attachments Unsupported characters, non-ASCII Troubleshooting, verify domain, blocklist, allowlist, email header Gmail, Outlook, Microsoft 365, email limits, Send email via Gorgias