Gaia explained
Main Topic: Gaia (conversational AI teammate) Feature Names: Gaia, AI Agent, Rules, Macros, Knowledge, Analytics and Reports Questions/Problems: How to use Gaia for Gorgias account management. What tasks Gaia can perform (e.g., optimize AI Agent, manage tickets, build rules/macros, update knowledge, analyze reports). What Gaia cannot do (e.g., draft customer replies, handle billing). Differences between Gaia, AI Agent, and Gorgias MCP. Gaia's default behavior regarding making changes. Key Concepts & Keywords: Conversational AI, Gorgias helpdesk, AI Agent setup, ticket management, inbox organization, rules creation, macros, knowledge base, help center articles, guidance, analytics, reports, automation, open beta.
Start a conversation with Gaia
Main Topic: How to use Gaia (Gorgias AI teammate) Features: Gaia, Ask first mode, Auto-run mode, Conversation management (rename, delete, copy link), Keyboard shortcuts Questions Answered: How to start a conversation with Gaia. How to control Gaia's actions (Ask first vs. Auto-run). How to review and approve/reject proposed changes. How to manage Gaia conversations. FAQs: What if a suggestion is wrong, difference between modes, undoing changes, keyboard shortcuts. Keywords: Gaia, AI, conversational AI, helpdesk, tasks, analyze data, account setup, Ask first, Auto-run, beta, Gorgias, automation, tickets, rules, help center articles.