Gaia explained
Main Topic: Gaia (Conversational AI Teammate) Features: AI Agent setup/optimization, Tickets & Inbox management, Rules & Macros creation, Knowledge base management, Analytics & Reports querying. Answers: What is Gaia? How to use Gaia? What tasks can Gaia perform? How to optimize AI Agent with Gaia? How to manage tickets, rules, macros, and knowledge? How to get analytics data? What Gaia cannot do? Gaia vs. AI Agent, Gaia vs. MCP. Keywords: Gaia, AI, conversational AI, helpdesk, Gorgias AI, AI Agent, tickets, inbox, rules, macros, knowledge, analytics, reports, automation, customer support, beta feature.
Start a chat with Gaia
Main Topic: Gaia AI Teammate Feature Names: Gaia, Ask first mode, Auto-run mode, Chat management, Conversation sharing. Questions/Problems: How to use Gaia? What can Gaia do? How to start/manage Gaia chats? How to share Gaia conversations? How to approve/reject Gaia's changes? What's the difference between Ask first and Auto-run? Can I undo changes? Are there keyboard shortcuts? Key Concepts/Keywords: Conversational AI, helpdesk automation, data analysis, account setup, chat history, share link, approve changes, reject changes, user permissions, beta feature.
Create and manage routines with Gaia
Main Topic: Gaia Routines (AI automation) Feature Names: Gaia, Routines, Create routine, Manual run, Edit routine, Pause routine, Delete routine, Routine templates. Questions/Problems: How to automate recurring tasks with AI? How to create, manage, view, and interact with Gaia routines? How to use Gaia for performance monitoring, trend analysis, and reporting? Limitations of Gaia routines (e.g., cannot send customer messages). User roles and routine limits. Key Concepts/Keywords: AI automation, recurring tasks, scheduled tasks, prompt, templates, monitoring, reporting, analysis, Gaia, routines, daily, weekly, monthly, performance, at-risk conversations, knowledge gaps, macros, rules, team performance.