Create a Gorgias helpdesk
Main Topic: Gorgias account creation & setup Feature Names: Account owner, helpdesk, subdomain, free trial Questions/Problems: How to sign up for Gorgias? What are the steps to create a new Gorgias account? What are trial limitations? How to access my Gorgias helpdesk? Key Concepts: Signup process, account ownership, subdomain selection, trial period, email verification, ecommerce platform integration Keywords: Create account, sign up, Gorgias helpdesk, trial, subdomain, owner, setup, new user, get started
How to use Gorgias: a quick start guide
Main Topic: Gorgias Helpdesk Overview, Responding to Tickets. Features: Sidebar, Inbox, Ticket views, Ticket panel, Ticket header, Message composer, Ticket sidebar, Analytics, Reports, Dashboards, Workflows, Tools, Fields and tags, Customers. Questions/Problems: How to navigate Gorgias, manage customer inquiries, respond to tickets, monitor performance, and automate support processes. Keywords: Gorgias, helpdesk, customer support, tickets, inbox, analytics, workflows, rules, macros, customer management, AI-powered platform, agent, admin, channels, live chats, integrations.
Add your team to Gorgias
Main Topic: User Management, Adding Agents Feature Names: Invite users, Auto-join, Resend invitation, Revoke invitation Questions Answered: How to add agents/users to Gorgias? How to invite users via email? How to allow users to sign up without an invitation? How to resend or revoke user invitations? Who can add users in Gorgias? Key Concepts & Keywords: User management, Agent onboarding, Invite users, Auto-join, Email invitation, User roles, Admin permissions, Account setup, Team collaboration.
Join your team on Gorgias
Main Topic & Features: Gorgias account creation, joining a team. Methods: auto-join, invitation, SSO (Single Sign-On). Questions/Problems: How to create a new Gorgias account, how to join an existing Gorgias team (via Admin invitation or auto-join), steps for setting up an account through auto-join, how to accept a team invitation, troubleshooting account creation. Key Concepts & Keywords: Gorgias account, join team, create account, auto-join, invitation, Admin, sign up, SSO, email verification, password, team signup page, activate account.
Sign in to Gorgias
Main topic: Gorgias login, sign in, authentication. Features: Email/password login, Single Sign-On (SSO), Two-Factor Authentication (2FA), password reset. Answers: How to log in to Gorgias, troubleshoot login issues (forgot password, 2FA problems, mobile login errors, "too many login attempts"). Key concepts: Subdomain, Google SSO, Microsoft SSO, custom SSO, authenticator app, recovery codes. Keywords: Login, sign in, access, password, SSO, 2FA, authentication, subdomain, forgot password, troubleshooting.
User permissions
Main Topic: User Roles and Permissions Feature Names: Observer, Lite, Basic, Lead, Admin, Account Owner, Profile Settings, Inbox, AI Agent, Analytics, Workflows (Macros, Rules, SLAs, Flows, Order Management, Ticket Assignment, Auto-merge, CSAT, Tags, Ticket Fields, Customer Fields, Field Conditions), Customers, Settings (Store, Business/Holiday Hours, Help Center, Phone Numbers, Email, Voice, SMS, Chat, Contact Form, Users, Teams, Agent Unavailability, Access Management, Billing & Usage, HTTP Integration, REST API, Audit Logs, Imports), AI Assistants (Gaia, Gorgias MCP). Questions Answered: What access and permissions does each user role have in Gorgias? How do I determine the capabilities of an Observer, Lite, Basic, Lead, or Admin user? What actions can an account owner perform? How do permissions differ across various Gorgias features (e.g., Inbox, Settings, Workflows)? Keywords: user roles, permissions, access levels, helpdesk, admin, lead, basic, lite, observer, account owner, user management, features, capabilities, security, settings, workflows, integrations.
Getting started for new Gorgias users
Main Topic: Getting Started with Gorgias Feature Names: Profile, Notifications, Help Center, Gorgias Academy, Gorgias Community Questions/Problems: How to set up a Gorgias account for new users. How to customize user profiles and notification settings. Where to find help and learning resources within Gorgias. How to navigate the Gorgias platform and handle tickets. Key Concepts: new user, onboarding, profile setup, notification settings, learning resources, Gorgias Academy, Gorgias Community, helpdesk navigation, quick start guide, customer support platform, ecommerce, unified inbox.
Launch guide for Gorgias admins
Main topic: Gorgias Helpdesk Setup Guide. Features: Channels (Email, Chat, Voice, SMS, Social), Ecommerce Store Integrations (Shopify, BigCommerce, Magento 2), Helpdesk Configuration (Business Hours, Macros, Ticket Views, Tags, Fields), Agent Management, Workflow Automation (Rules, Order Management, Flows, AI Agent). Answers: How to set up a new Gorgias helpdesk, connect customer communication channels, integrate ecommerce stores, configure helpdesk settings, add agents, and automate support workflows. Keywords: Gorgias setup, helpdesk configuration, channel integration, ecommerce integration, Shopify, BigCommerce, Magento 2, email forwarding, live chat, macros, business hours, ticket views, tags, ticket fields, customer fields, agent invite, user permissions, workflow automation, rules, AI Agent, order management, flows.
Migrate from non-Zendesk providers
Main Topic: Ticket migration to Gorgias. Answers: How to import tickets to Gorgias from non-Zendesk platforms when email import isn't feasible. Provides a solution for unsupported sources and guidance for high-volume migrations. Key Concepts/Keywords: Ticket migration, import tickets, non-Zendesk, third-party migration, help-desk-migration.com, data transfer, historical data, bulk import, Gorgias sales, customer support platforms.
Help Desk Migration
Main Topic & Features: Gorgias data migration with Help Desk Migration tool. Features: Demo Migration, Delta Migration, Interval Migration. Questions/Problems: How to securely import/export help desk data (tickets, agents, customers, KB) to/from Gorgias. How to set up, configure, map agents/fields/macros, preview results, and perform zero-downtime transfers. Key Concepts & Keywords: Gorgias data migration, import, export, automated transfer, secure migration, help desk platforms, zero downtime, demo migration, delta migration, interval migration, mapping.
Zendesk migration 101
Main topic: Zendesk to Gorgias migration process. Features: Zendesk import, continuous sync, channel management, historical data transfer. Answers: How to migrate from Zendesk to Gorgias, step-by-step import instructions, what data is imported (tickets, macros, users, tags, ticket fields) vs. not (attachments, ratings), import speed/duration, limitations (integration conflicts, status sync, rule application, ticket splitting), handling duplicate customers, best practices for email integration during migration, restarting imports, importing multiple Zendesk accounts. Keywords: Zendesk, Gorgias, migration, import, sync, channels, tickets, macros, users, tags, ticket fields, continuous sync, historical data, limitations, data transfer, FAQs.
Import Zendesk data into Gorgias
Main Topic/Features: Zendesk data import, continuous sync, Historical Imports. Answers: How to migrate Zendesk data (tickets, macros, users, tags, fields) to Gorgias. How to set up and manage continuous synchronization. Explains import requirements, data limitations, and expected behaviors (e.g., 2-year data limit, macro/ticket field support, user/tag import rules, ticket splitting). Guides on generating Zendesk API token. Keywords: Zendesk, Gorgias, import, migrate, data migration, continuous sync, synchronization, tickets, macros, users, tags, ticket fields, API token, historical imports.
Enable/disable channels
Main Topic: Channel migration from Zendesk to Gorgias. Features: Email, Chat, Social Media (Facebook, Instagram, Messenger), Contact Form, Help Center, Satisfaction Survey. Questions/Problems: How to enable Gorgias channels. How to disable Zendesk channels during migration. How to manage email forwarding, social tickets, and widgets. Key Concepts: Channel integration, migration, Zendesk, Gorgias, email forwarding, social media integration, chat widget, settings, Google Workspace, Outlook, Gmail. Keywords: Zendesk migration, enable channels, disable channels, email setup, chat setup, social media setup, channel settings, Zendesk to Gorgias.