Create a Gorgias helpdesk
Main Topic: Gorgias Helpdesk Creation Feature Names: Account Owner, Free Trial, Subdomain Questions/Problems: How to sign up for Gorgias? What are the steps to create a new Gorgias account? What are trial limitations? Key Concepts: Gorgias, helpdesk, account setup, ecommerce support, customer service platform, free trial, subdomain, account ownership, user permissions. Keywords: Sign up, create account, Gorgias helpdesk, trial period, limitations, subdomain, registration.
How to use Gorgias: a quick start guide
Main topic: Gorgias Helpdesk overview, features (Sidebar, Inbox, Analytics, Workflows, Customers). Questions/problems: How to navigate Gorgias, manage tickets, monitor performance, automate tasks, find customer info. Key concepts: Centralized customer support, AI-powered platform, ticket management, customer inquiries, helpdesk navigation, performance metrics, automation, customer profiles. Keywords: Gorgias, helpdesk, tickets, customer support, inbox, analytics, workflows, customers, sidebar, views, conversation, message composer, ticket details, integrations, rules, macros, CSAT, SLAs, customer fields, tags.
Add your team to Gorgias
Main Topic & Features: Add users to Gorgias, Invite Users, Auto-Join, Resend Invitation, Revoke Invitation. Questions/Problems: How to add support agents/users to Gorgias, invite individual users, enable domain-based self-signup (auto-join), resend expired invites, revoke pending invites, manage user access. Key Concepts & Keywords: User management, agent access, user invitation, auto-join settings, email domains, admin permissions, user roles, Gorgias account setup, support staff.
Join your team on Gorgias
Main Topic & Features: Gorgias account creation, joining a team. Methods: auto-join, invitation, SSO (Single Sign-On). Questions/Problems: How to create a new Gorgias account, how to join an existing Gorgias team (via Admin invitation or auto-join), steps for setting up an account through auto-join, how to accept a team invitation, troubleshooting account creation. Key Concepts & Keywords: Gorgias account, join team, create account, auto-join, invitation, Admin, sign up, SSO, email verification, password, team signup page, activate account.
Sign in to Gorgias
Main Topic: Gorgias Login / Sign-in Methods Feature Names: Email/Password login, Single Sign-On (SSO), Two-Factor Authentication (2FA) Questions Answered: How to log into Gorgias? How to sign in with email and password? How to sign in using SSO (Google, Microsoft, custom)? How to troubleshoot login issues? What to do if I forgot my password? How to resolve 2FA problems (lost phone, no code, recovery codes)? How to fix mobile login issues ("too many login attempts")? Key Concepts & Keywords: login, sign-in, account access, subdomain, password, SSO, Google login, Microsoft login, custom SSO, 2FA, two-factor authentication, authenticator app, recovery codes, password reset, mobile login, troubleshooting.
User permissions
Main topic: User Roles and Permissions in Gorgias Feature names: Observer, Lite, Basic, Lead, Admin, Account Owner, Profile Settings, Inbox, AI Agent, Analytics, Workflows (Macros, Rules, SLAs, Flows, Order Management, Ticket Assignment, Auto-merge, CSAT, Tags, Ticket Fields, Customer Fields, Field Conditions), Customers, Settings (Store, Business Hours, Help Center, Phone Numbers, Email, Voice, SMS, Chat, Contact Form, Users, Teams, Agent Unavailability, Access Management, Billing and Usage, HTTP Integration, REST API, Audit Logs, Imports), AI Assistants (Gorgias MCP, Gaia) Questions/Problems: What can each user role do in Gorgias? How do I manage user permissions? What access levels are there? Key concepts/keywords: User roles, permissions, access levels, Observer, Lite, Basic, Lead, Admin, Account Owner, features, helpdesk, user management, settings, tickets, customers, workflows, integrations.
Getting started for new Gorgias users
Main Topic: Getting Started with Gorgias Feature Names: Profile, Notifications, Help Center, Gorgias Academy, Gorgias Community Questions/Problems: How do I set up my Gorgias profile? How do I configure my Gorgias notifications? Where can I find Gorgias learning resources? How to navigate the Gorgias platform? Key Concepts: Customer support platform, unified inbox, e-commerce, user profile setup, notification settings, learning resources, helpdesk, academy, community forum. Keywords: Gorgias, Getting Started, Profile, Notifications, Academy, Community, Helpdesk, Customer Support, E-commerce, Agent Onboarding.
Launch guide for Gorgias admins
Main Topic: Gorgias Helpdesk Setup Guide Feature Names: Channels (Email, Live Chat, Voice, SMS, Social Media, Contact Forms), Ecommerce Store Integrations (Shopify, BigCommerce, Magento 2), Macros, Ticket Views, Tags, Fields (Ticket, Customer), Rules, Order Management, Flows, AI Agent, User Permissions, Teams, Analytics. Questions/Problems: How to set up Gorgias for ecommerce support, connect communication channels, integrate e-commerce platforms, configure helpdesk settings, add agents, and automate workflows. Key Concepts/Keywords: Onboarding, Configuration, Integration, Customer Service, Helpdesk, Support, Ticket Management, Automation, E-commerce, CX, Admin, Account Owner, Agent.
Migrate from non-Zendesk providers
Main Topic: Ticket migration to Gorgias. Answers: How to import tickets to Gorgias from non-Zendesk platforms when email import isn't feasible. Provides a solution for unsupported sources and guidance for high-volume migrations. Key Concepts/Keywords: Ticket migration, import tickets, non-Zendesk, third-party migration, help-desk-migration.com, data transfer, historical data, bulk import, Gorgias sales, customer support platforms.
Help Desk Migration
Main Topic & Features: Gorgias data migration with Help Desk Migration tool. Features: Demo Migration, Delta Migration, Interval Migration. Questions/Problems: How to securely import/export help desk data (tickets, agents, customers, KB) to/from Gorgias. How to set up, configure, map agents/fields/macros, preview results, and perform zero-downtime transfers. Key Concepts & Keywords: Gorgias data migration, import, export, automated transfer, secure migration, help desk platforms, zero downtime, demo migration, delta migration, interval migration, mapping.
Zendesk migration 101
Main topic: Zendesk to Gorgias migration process. Features: Zendesk import, continuous sync, channel management, historical data transfer. Answers: How to migrate from Zendesk to Gorgias, step-by-step import instructions, what data is imported (tickets, macros, users, tags, ticket fields) vs. not (attachments, ratings), import speed/duration, limitations (integration conflicts, status sync, rule application, ticket splitting), handling duplicate customers, best practices for email integration during migration, restarting imports, importing multiple Zendesk accounts. Keywords: Zendesk, Gorgias, migration, import, sync, channels, tickets, macros, users, tags, ticket fields, continuous sync, historical data, limitations, data transfer, FAQs.
Import Zendesk data into Gorgias
Main Topic/Features: Zendesk data import, continuous sync, Historical Imports. Answers: How to migrate Zendesk data (tickets, macros, users, tags, fields) to Gorgias. How to set up and manage continuous synchronization. Explains import requirements, data limitations, and expected behaviors (e.g., 2-year data limit, macro/ticket field support, user/tag import rules, ticket splitting). Guides on generating Zendesk API token. Keywords: Zendesk, Gorgias, import, migrate, data migration, continuous sync, synchronization, tickets, macros, users, tags, ticket fields, API token, historical imports.
Enable/disable channels
Main Topic: Channel migration from Zendesk to Gorgias. Features: Email, Chat, Social Media (Facebook, Instagram, Messenger), Contact Form, Help Center, Satisfaction Survey. Questions/Problems: How to enable Gorgias channels. How to disable Zendesk channels during migration. How to manage email forwarding, social tickets, and widgets. Key Concepts: Channel integration, migration, Zendesk, Gorgias, email forwarding, social media integration, chat widget, settings, Google Workspace, Outlook, Gmail. Keywords: Zendesk migration, enable channels, disable channels, email setup, chat setup, social media setup, channel settings, Zendesk to Gorgias.