AI Agent explained
Main Topic: Gorgias AI Agent Feature Names: Skills, Knowledge, Actions, Tone of voice, Language settings, Vision, Shopping assistant configurations, Handover to humans, AI reasoning, Direct feedback, Flows, Order management, Rules. Questions Answered: What is AI Agent and what does it do? How does AI Agent handle different types of conversations (pre-purchase, post-purchase)? How can I customize AI Agent's behavior and responses? What channels does AI Agent support? How can I control and review AI Agent's performance? How does AI Agent integrate with other Gorgias automation features (Flows, Order Management, Rules)? Key Concepts & Keywords: AI, AI Agent, automation, customer support, customer service, shopping assistant, support agent, pre-purchase, post-purchase, Shopify, email, chat, SMS, social media, brand voice, returns, order changes, shipping updates, knowledge base, skills, actions, tone of voice, language support, vision (image understanding), handover, AI reasoning, performance reports, feedback, flows, order management, rules.
How AI Agent improves over time
Main Topic & Features: Gorgias AI Agent continuous improvement cycle (Train, Test, Deploy, Analyze), Skills. Questions/Problems: How to continuously improve AI Agent's conversation handling and accuracy? How to manage, refine, and monitor AI Agent's performance over time? How to update AI Agent's knowledge, tone, and skills for Shopify stores? Key Concepts & Keywords: AI Agent, skills, knowledge, Shopify, Train, Test, Deploy, Analyze, continuous improvement, feedback, intents, handover rate, CSAT, automation rate, tone of voice, test conversations.
Set up and go live with AI Agent
Main Topic: Gorgias AI Agent setup, go-live, and optimization. Features: AI Agent, Knowledge, Skills, Actions, Tone of Voice, Handover Instructions, Test Conversations/Playground, Deploy Channels, Monitoring. Questions/Problems: How to configure and launch AI Agent? How to provide AI Agent with brand information? How to define AI Agent's conversation handling? How to enable AI Agent to perform tasks in other apps? How to set AI Agent's communication style and escalation rules? How to test AI Agent before deployment? How to connect AI Agent to communication channels? How to improve AI Agent's performance over time? Keywords: AI Agent, setup, configuration, go live, knowledge base, content, guidance, skills, actions, Shopify, integration, tone of voice, handover, testing, playground, channels, email, chat, SMS, Instagram, Facebook Messenger, WhatsApp, monitoring, improvement, feedback, customer service, automation, support.