AI Agent explained
Main topic: AI Agent Feature names: Support agent, Shopping assistant, Skills, Knowledge, Actions, Tone of voice, Language settings, Vision, Handover, AI reasoning, Direct feedback Questions answered: What is AI Agent? How does AI Agent work? How do I control AI Agent's behavior? What conversations can AI Agent handle? On which channels does AI Agent operate? How does AI Agent integrate with other Gorgias features (flows, order management, rules, macros)? Keywords: AI, Automation, Customer service, Support, Shopping, E-commerce, Shopify, Multi-channel, Returns, Order tracking, Cancellations, Post-purchase, Pre-purchase, Conversational AI, Customization, Control, Feedback, Gorgias
How AI Agent improves over time
Main Topic & Features: Gorgias AI Agent continuous improvement cycle (Train, Test, Deploy, Analyze), Skills. Questions/Problems: How to continuously improve AI Agent's conversation handling and accuracy? How to manage, refine, and monitor AI Agent's performance over time? How to update AI Agent's knowledge, tone, and skills for Shopify stores? Key Concepts & Keywords: AI Agent, skills, knowledge, Shopify, Train, Test, Deploy, Analyze, continuous improvement, feedback, intents, handover rate, CSAT, automation rate, tone of voice, test conversations.
Set up and go live with AI Agent
Main topic: Gorgias AI Agent setup and deployment. Feature names: AI Agent, Knowledge, Skills, Actions, Tone of Voice, Handover Instructions, Shopify Integration, Playground. Questions/Problems: How to set up and go live with AI Agent? How to integrate brand content for AI Agent responses? How to define conversation handling with Skills? How to enable AI Agent to perform tasks in other apps? How to customize AI Agent's behavior (tone, handovers)? How to test AI Agent before going live? How to monitor and improve AI Agent's performance? Key concepts/keywords: AI Agent, setup, go live, configuration, knowledge base, skills, actions, Shopify, content, guidance, tone of voice, handover, testing, monitoring, improvement, customer service automation, customer support AI.