Connect external apps to Gorgias and create sidebar widgets
Main topic: HTTP integrations. Feature names: App Store, custom widgets, OAuth2, Header-based authentication, Triggers, Events log. Questions/problems answered: How to connect third-party apps not in the App Store, automate data fetching/actions, display fetched data in the ticket sidebar, troubleshoot integration failures, differentiate from HTTP hooks in macros. Key concepts: HTTP integration setup, API endpoint, HTTP methods (GET, POST, PUT, DELETE), authentication (Header-based, OAuth2), ticket events (Triggers), custom widgets, reliability, error handling, event logs, dynamic data (template variables). Keywords: HTTP integration, API, third-party apps, data synchronization, custom widget, Gorgias, App Store, automation, troubleshooting, webhook, authentication.
Customer Fields by Helium
Main Topic/Features: Gorgias & Customer Fields (by Helium) Shopify integration, displaying custom customer data in Gorgias ticket sidebar. Key features: customer data import, custom fields, customer note editor. Questions/Problems: How to integrate Customer Fields with Gorgias, view unique customer data in Gorgias for personalized support, import customer information, customize displayed data in the sidebar. Key Concepts/Keywords: Gorgias, Customer Fields, Shopify, integration, custom data, customer fields, sidebar, personalized experience, import customers, registration form, customer note editor.