Help Center: Create a help center
Topic: Gorgias Help Center creation and setup Features: Help Center, AI Agent integration, Article Templates, Subdomain, Branding, Embed Help Center Questions/Problems Addressed: How to create a new Help Center. How to set up basic Help Center details (brand name, subdomain, language, platform). How to customize Help Center appearance (logo, color, font, layout). How to add articles using templates. How to enable AI Agent features for the Help Center. How to publish and embed the Help Center. How to manage and change the Help Center subdomain. Keywords: Create Help Center, Gorgias, Help Center setup, Help Center articles, AI Agent, publish Help Center, embed Help Center, subdomain, branding, customer self-service.
Create a Help Center, Article, or Category
Main Topic: Gorgias Help Center Setup Feature Names: Help Center, Articles, Categories, Subcategories, AI-generated articles, Templates, Import articles (CSV, Zendesk, HelpDocs, Re:amaze, Intercom), Article Visibility (Unlisted, Public), AI Library. Questions/Problems: How to create a Help Center, add content (articles, categories, subcategories), configure article visibility, import existing help content, and use AI or templates. Key Concepts: Help Center creation, content management, knowledge base setup, self-service portal, customer support resources. Keywords: Help Center, articles, categories, subcategories, setup, create, import, AI, templates, visibility, knowledge base, support.
Help Center templates
Main Topic/Features: Gorgias Help Center templates, including Article Templates and Layout Templates. Covers pre-built FAQs for common customer inquiries (order cancellation, refunds/exchanges, returns, order tracking, lost/damaged packages, shipping policy) and industry-specific layout templates (e.g., clothing, food, beauty, subscription). Questions/Problems Addressed: How to quickly assemble and organize a Gorgias Help Center. How to use and customize pre-written article templates for frequent questions. How to import industry-specific Help Center structures using CSV layout templates. Key Concepts/Keywords: Gorgias, Help Center, templates, articles, layout, FAQ, customize, import, publish, order management, returns, refunds, shipping, Shopify, CSV.
Use Google Analytics with your Help Center
Main topic/feature: Google Analytics (GA) integration for Gorgias Help Center. Features: Universal Analytics (UA), Google Analytics 4 (GA4) setup. Questions/problems: How to connect GA to Help Center; where to find UA/GA4 tracking IDs; what data is tracked (page views, outbound/social/email/phone links) vs. not tracked (searches, contact forms, feedback); what insights are available (top articles/categories); Gorgias's use of data; how to stop tracking; troubleshooting event visibility. Key concepts/keywords: Google Analytics, GA, Universal Analytics, GA4, Help Center, tracking ID, page views, data streams, analytics setup, data analysis, troubleshooting.
Help Center font library
Main Topic/Features: Help Center font management, font customization, primary font, Clear Formatting button, Google Fonts, custom fonts. Answers: How to change/manage fonts for Help Center design and article text. How the primary font affects article text. How to reset article text to the primary font using 'Clear Formatting'. What fonts are available (over 1300, multilingual). How to add custom fonts. Keywords: Fonts, typography, Help Center design, article formatting, text editor, font-family, multilingual support, Google Fonts, customization.
Help Center tracking
Main Topic: Help Center search tracking, website analytics integration. Feature Names: Google Analytics (Universal Analytics, GA4), Google Tag Manager, Extra HTML. Questions/Problems: How to track Help Center searches? How to add tracking scripts to Gorgias Help Center? Where to find tracking codes for Google Analytics and GTM? Key Concepts: Tracking code, script, pixel, Google Analytics ID (UA-XXXXX, G-XXXXX), Global Site Tag (gtag.js), GDPR compliance, Customization, Extra HTML. Keywords: Help Center tracking, search analytics, Google Analytics setup, GTM setup, web tracking, Gorgias integration, Universal Analytics, GA4.
Set up an internal knowledge base
Main Topic & Features: Prevent search engine indexing of Gorgias Help Center using the Extra HTML feature. Questions Answered: How to make Help Center content private (internal FAQs, policies) or restrict it to specific customer types by blocking search engine visibility. Key Concepts & Keywords: Help Center privacy, noindex, robots meta tag, SEO, internal documentation, block indexing, Extra HTML, customization, search visibility.
Create a Help Center Contact Form
Main topic & features: Gorgias Help Center Contact Form. Features: Email ticket generation, customizable subject lines, Contact form card, standalone Contact Form. Questions/problems: How to set up a Contact Form on your Help Center; add it to your store (Shopify, BigCommerce, Magento); manage submissions as Email tickets; customize subject lines; understand required customer info (name, email, subject, message); know form limitations (char limits, file types); handle Outlook SPAM for submissions. Key concepts: Help Center, Contact Form, Email tickets, subject line, /contact URL, settings, channels, limitations, supported file formats, Outlook SPAM.
Import Help Center from Zendesk, HelpDocs, Re:amaze, and Intercom
Main topic: Help Center article import, Help Center migration Features: Import from another provider, Article states (Draft, Public, Unlisted) Questions: How to import Help Center articles? How to migrate from Zendesk, HelpDocs, Re:amaze, Intercom to Gorgias? What happens to article visibility during import? Keywords: Import, migrate, Help Center, articles, categories, Zendesk, HelpDocs, Re:amaze, Intercom, Draft, Public, Unlisted, visibility, transfer, settings, channels, API credentials, subdomain
Import and export Help Center articles
Main Topic: Help Center Article Import/Export Feature Names: CSV Import, Direct Migration (Zendesk, HelpDocs, Re:amaze, Intercom) Questions/Problems: How to bulk import articles into Gorgias Help Center? How to migrate articles from other platforms (Zendesk, HelpDocs, Re:amaze, Intercom)? Why are there errors during CSV import (mapping, blank cells, mandatory fields, special characters)? How to export Help Center articles from Gorgias? Key Concepts/Keywords: Import content, Migrate content, CSV template, Column mapping, Help Center management, Article bulk upload, Zendesk migration, HelpDocs migration, Re:amaze migration, Intercom migration, Export articles.
Contact methods in the Help Center
Main Topic: Help Center Contact Options Feature Names: Chat widget, Chat contact card, Email/Contact Form card, Phone contact card Questions Answered: How to enable a chat widget on the Help Center. How to add contact cards for chat, email/contact form, and phone support. How to customize subject lines for the contact form. Key Concepts & Keywords: Help Center, Contact, Widget, Chat, Email, Contact Form, Phone, Support channels, Integration, Enable, Settings.
Help Center Order Management
Main Topic & Features: Gorgias Order Management portal (part of Automate) for customer self-service: Order Status, Tracking Number, Shipping Information, Returns, Cancellations, and Report Issue. Answers: How to activate and configure Order Management in your Help Center. What customers can do (securely view/manage orders via one-time password). Prerequisites for activation (Gorgias Chat, Shopify backend, Automate subscription). Key Concepts & Keywords: Order Management, customer self-service, order status, tracking, returns, cancellations, report issue, Automate, Help Center, Shopify, Gorgias Chat, one-time password.
Embed Help Center
Main Topic: Help Center Embedding Feature Names: No-code embedding, Manual embedding, Auto-embed, Embed via HTML, Standalone domain Questions Answered: How to embed a Gorgias Help Center into a website. How to choose embedding methods (no-code, manual). How to manage Help Center page display. How to switch a Help Center's linked store. Key Concepts & Keywords: Embed, Integration, Website, Shopify, Headless stores, HTML code, Customize, Publish, Link, Seamless experience, Visual consistency.
Learnings from Help Center reporting
Main Topic: Optimizing Gorgias Help Center articles and content. Feature Names: Help Center statistics, AI Agent, Article Recommendations, Performance by article table, Article views, Search results, No search results, Search terms with results, Click-through rate. Questions/Problems: How to improve Help Center article effectiveness? How to identify and address content gaps? How to understand user search behavior? How to improve article titles, excerpts, and formatting? How to measure Help Center performance (views, searches, ratings)? Key Concepts/Keywords: Help Center optimization, content strategy, data analysis, article views, search analysis, customer experience, SEO, performance metrics, informative titles, detailed excerpts, smart formatting, linking topics, accuracy, traffic, ratings, click-through rate.
AI-Generated Help Center Articles
Main Topic/Features: AI-generated Help Center articles, AI Library, Ticket Deflection. Answers: How to quickly create a Help Center using AI article suggestions based on ticket data; how to review, edit, and publish these suggestions; system requirements (English default language, multi-store email connection); and known limitations (AI generates English only, articles are initially uncategorized). Keywords: AI, Help Center, article suggestions, Gorgias, ticket deflection, AI Library, customer support, self-service, publish, edit, requirements, limitations, multi-store, multi-language.
AI Library
Main Topic: AI Library, Help Center article generation Features: AI Library, Article Suggestions, Edit, Archive, Publish Questions/Problems: How to generate Help Center articles using AI? How to manage AI-suggested articles? What are the requirements and limitations of AI Library? Key Concepts: AI-drafted articles, Help Center content, automated article creation, content management, English language requirement, ticket volume, uncategorized articles. Keywords: AI Library, Help Center, articles, suggestions, publish, edit, archive, Gorgias, content generation, automation.
Link to your Help Center in your Shopify site menus and emails
Main Topic: Promoting your Help Center for increased discoverability on Shopify. Features: Shopify header, footer, website navigation menus, order confirmation emails. Answers: How to add Help Center links to your Shopify store's header and footer. How to include Help Center links in Shopify order confirmation emails. How to make your Help Center more discoverable for customers. Keywords: Help Center, Shopify, discoverability, website navigation, header, footer, order confirmation emails, email templates, HTML, FAQs, self-service.
Customize Help Center appearance
Main topic/features: Gorgias Help Center appearance customization: Branding, Theme, Layout, Banner, Category settings. Features include Brand name, Logo, Favicon, light/dark theme, default font, icon/hover color, 1-page/card layout, Search bar, Banner title/background, and category images. Answers: How to personalize your Help Center's look; update branding (logo/favicon dimensions); set themes and fonts (custom fonts, clear formatting); choose article display layouts (1-page vs. card, multi-level category limitations); configure the banner; and add images to categories with size/aspect ratio recommendations. Keywords: Help Center customization, appearance, branding, logo, favicon, theme, fonts, layout, banner, categories, 1-page layout, card layout, search bar, images, Gorgias.
Customize Help Center preferences
Main topic & features: Gorgias Help Center language and SEO configuration. Features include Available/Default languages, Meta Title, Meta Description, Search Engine Preview. Answers: How to set up multilingual Help Centers, how Gorgias handles language detection, which languages are supported, and how to optimize Help Center content for search engines (SEO). Key concepts & keywords: Help Center languages, multilingual, default language, SEO, search engine optimization, Meta Title, Meta Description, Preferences tab, tracking links.
Customize the Help Center domain
Main topic and feature names: Custom domain setup for Gorgias Help Center URL. Questions or problems this article answers: How to set up a custom branded URL (e.g., help.yourbrand.com) for your Gorgias Help Center. How to replace the default Gorgias Help Center URL. Steps to configure DNS settings and CNAME records with your domain provider. Key concepts and keywords: Custom domain, Help Center URL, CNAME record, DNS settings, domain provider, subdomain, brand identity, Gorgias, `clients.gorgias.help`, Shopify.
Advanced Help Center customization
Main topic/features: Gorgias Help Center HTML customization, custom header/footer, Extra HTML feature. Questions/problems: How to customize Help Center appearance (header, footer, scripts, styles) using HTML/CSS/JavaScript. How to inject custom `<head>` and `<body>` elements using Extra HTML. Explains language-specific customization. Requires technical background. Key concepts/keywords: HTML, CSS, JavaScript, scripts, styles, header, footer, custom, Help Center, settings, technical, `<head>`, `<body>`, `<script>`, `<style>`, `<meta>`, language.
Common HTML customization examples
Main topic & feature names: Gorgias Help Center customization, Custom Fonts, Logo Hyperlinking, Custom Sidebar, UI Text/Element Modification, Contact Card Timezone, Shopify Integration. Questions or problems this article answers: How to apply custom fonts to the Help Center (primary, specific elements, or article body)? How to hyperlink the Help Center logo or modify contact card timezone? How to hide the contact button or change "Contact us" text to "Email us"? How to implement a custom sidebar or redirect visitors from Shopify to the Help Center? Key concepts and keywords: Custom HTML, CSS, JavaScript, stylesheet, `HelpCenter.setLogoLink`, `timezone-abbr`, `ghc-footer-contact-page-link`, `.fr-view`, `DOMContentLoaded`, Extra HTML, Shopify theme settings.
Customize embedded Help Centers
Main topic/features: Gorgias embedded Help Center customization, including fixed width, background color, and page titles. Answers: How to customize the visual appearance of an embedded Help Center; changing its fixed width, modifying its background color, and removing page titles. Keywords: Gorgias, Help Center, embed, customize, CSS, width, background, page titles, Shopify, theme.liquid, Extra HTML, `data-gorgias-help-center-uid`, `ghc-main-wrapper`, `main-page-title`.
Cookie Management
Main topic/features: Help Center cookie management, GDPR compliance, custom code, `Add extra HTML` toggle. Answers: How to install a cookie manager in your Help Center; ensuring GDPR compliance; identifying the `__cf_bm` cookie; where to add custom scripts/code to the Help Center's `<head>` section. Key concepts/keywords: cookie manager, GDPR, compliance, Cloudflare, `__cf_bm`, custom code, scripts, Help Center settings, `Add extra HTML` toggle, customization.
HTML snippets
Main Topic: Custom HTML formatting for articles Feature Names: HTML snippets, toggle list, callout (tip, warning), alert (warning, info, danger, success) Questions Answered: How to add custom styling to Gorgias articles? How to use HTML snippets in articles? How to create toggles, callouts, or alerts? Key Concepts: HTML, code view, custom formatting, snippets, help center articles, styling, Gorgias editor, toggle, callout, alert