Customize Help Center appearance
Main topic/features: Gorgias Help Center appearance customization: Branding, Theme, Layout, Banner, Category settings. Features include Brand name, Logo, Favicon, light/dark theme, default font, icon/hover color, 1-page/card layout, Search bar, Banner title/background, and category images. Answers: How to personalize your Help Center's look; update branding (logo/favicon dimensions); set themes and fonts (custom fonts, clear formatting); choose article display layouts (1-page vs. card, multi-level category limitations); configure the banner; and add images to categories with size/aspect ratio recommendations. Keywords: Help Center customization, appearance, branding, logo, favicon, theme, fonts, layout, banner, categories, 1-page layout, card layout, search bar, images, Gorgias.
Customize Help Center preferences
Main topic & features: Gorgias Help Center language and SEO configuration. Features include Available/Default languages, Meta Title, Meta Description, Search Engine Preview. Answers: How to set up multilingual Help Centers, how Gorgias handles language detection, which languages are supported, and how to optimize Help Center content for search engines (SEO). Key concepts & keywords: Help Center languages, multilingual, default language, SEO, search engine optimization, Meta Title, Meta Description, Preferences tab, tracking links.
Customize the Help Center domain
Main topic and feature names: Custom domain setup for Gorgias Help Center URL. Questions or problems this article answers: How to set up a custom branded URL (e.g., help.yourbrand.com) for your Gorgias Help Center. How to replace the default Gorgias Help Center URL. Steps to configure DNS settings and CNAME records with your domain provider. Key concepts and keywords: Custom domain, Help Center URL, CNAME record, DNS settings, domain provider, subdomain, brand identity, Gorgias, `clients.gorgias.help`, Shopify.
Advanced Help Center customization
Main topic/features: Gorgias Help Center HTML customization, custom header/footer, Extra HTML feature. Questions/problems: How to customize Help Center appearance (header, footer, scripts, styles) using HTML/CSS/JavaScript. How to inject custom `<head>` and `<body>` elements using Extra HTML. Explains language-specific customization. Requires technical background. Key concepts/keywords: HTML, CSS, JavaScript, scripts, styles, header, footer, custom, Help Center, settings, technical, `<head>`, `<body>`, `<script>`, `<style>`, `<meta>`, language.
Common HTML customization examples
Main topic & feature names: Gorgias Help Center customization, Custom Fonts, Logo Hyperlinking, Custom Sidebar, UI Text/Element Modification, Contact Card Timezone, Shopify Integration. Questions or problems this article answers: How to apply custom fonts to the Help Center (primary, specific elements, or article body)? How to hyperlink the Help Center logo or modify contact card timezone? How to hide the contact button or change "Contact us" text to "Email us"? How to implement a custom sidebar or redirect visitors from Shopify to the Help Center? Key concepts and keywords: Custom HTML, CSS, JavaScript, stylesheet, `HelpCenter.setLogoLink`, `timezone-abbr`, `ghc-footer-contact-page-link`, `.fr-view`, `DOMContentLoaded`, Extra HTML, Shopify theme settings.
Customize embedded Help Centers
Main topic/features: Gorgias embedded Help Center customization, including fixed width, background color, and page titles. Answers: How to customize the visual appearance of an embedded Help Center; changing its fixed width, modifying its background color, and removing page titles. Keywords: Gorgias, Help Center, embed, customize, CSS, width, background, page titles, Shopify, theme.liquid, Extra HTML, `data-gorgias-help-center-uid`, `ghc-main-wrapper`, `main-page-title`.
Cookie Management
Main topic/features: Help Center cookie management, GDPR compliance, custom code, `Add extra HTML` toggle. Answers: How to install a cookie manager in your Help Center; ensuring GDPR compliance; identifying the `__cf_bm` cookie; where to add custom scripts/code to the Help Center's `<head>` section. Key concepts/keywords: cookie manager, GDPR, compliance, Cloudflare, `__cf_bm`, custom code, scripts, Help Center settings, `Add extra HTML` toggle, customization.
HTML snippets
Main topic: HTML snippets for custom Gorgias Help Center article formatting. Features: Toggle list, Callouts (tip, warning), Alerts (warning, info, danger, success). Answers: How to add advanced formatting beyond the standard editor, implement interactive toggles, styled callouts, and various alert types using direct HTML in articles. Key concepts: HTML snippets, code view, Gorgias Help Center articles, custom formatting, visual elements, `details` tag, `div` classes, rich text editor limitations.