Migrate from non-Zendesk providers
Main Topic: Ticket migration to Gorgias. Answers: How to import tickets to Gorgias from non-Zendesk platforms when email import isn't feasible. Provides a solution for unsupported sources and guidance for high-volume migrations. Key Concepts/Keywords: Ticket migration, import tickets, non-Zendesk, third-party migration, help-desk-migration.com, data transfer, historical data, bulk import, Gorgias sales, customer support platforms.
Help Desk Migration
Main Topic & Features: Gorgias data migration with Help Desk Migration tool. Features: Demo Migration, Delta Migration, Interval Migration. Questions/Problems: How to securely import/export help desk data (tickets, agents, customers, KB) to/from Gorgias. How to set up, configure, map agents/fields/macros, preview results, and perform zero-downtime transfers. Key Concepts & Keywords: Gorgias data migration, import, export, automated transfer, secure migration, help desk platforms, zero downtime, demo migration, delta migration, interval migration, mapping.
Zendesk migration 101
Main topic: Zendesk to Gorgias migration process. Features: Zendesk import, continuous sync, channel management, historical data transfer. Answers: How to migrate from Zendesk to Gorgias, step-by-step import instructions, what data is imported (tickets, macros, users, tags, ticket fields) vs. not (attachments, ratings), import speed/duration, limitations (integration conflicts, status sync, rule application, ticket splitting), handling duplicate customers, best practices for email integration during migration, restarting imports, importing multiple Zendesk accounts. Keywords: Zendesk, Gorgias, migration, import, sync, channels, tickets, macros, users, tags, ticket fields, continuous sync, historical data, limitations, data transfer, FAQs.
Import Zendesk data into Gorgias
Main Topic/Features: Zendesk data import, continuous sync, Historical Imports. Answers: How to migrate Zendesk data (tickets, macros, users, tags, fields) to Gorgias. How to set up and manage continuous synchronization. Explains import requirements, data limitations, and expected behaviors (e.g., 2-year data limit, macro/ticket field support, user/tag import rules, ticket splitting). Guides on generating Zendesk API token. Keywords: Zendesk, Gorgias, import, migrate, data migration, continuous sync, synchronization, tickets, macros, users, tags, ticket fields, API token, historical imports.
Enable/disable channels
Main Topic: Channel migration from Zendesk to Gorgias. Features: Email, Chat, Social Media (Facebook, Instagram, Messenger), Contact Form, Help Center, Satisfaction Survey. Questions/Problems: How to enable Gorgias channels. How to disable Zendesk channels during migration. How to manage email forwarding, social tickets, and widgets. Key Concepts: Channel integration, migration, Zendesk, Gorgias, email forwarding, social media integration, chat widget, settings, Google Workspace, Outlook, Gmail. Keywords: Zendesk migration, enable channels, disable channels, email setup, chat setup, social media setup, channel settings, Zendesk to Gorgias.