Use intents and sentiments to prioritize and route tickets
Topic: AI-powered Intent and Sentiment Detection Features: Intents, Sentiments, Rule Templates ("Identify intents and sentiments") Questions/Problems: How do I automatically categorize customer messages? How can I prioritize and route tickets based on customer needs/feelings? What are the available intents and sentiments? How do I manage detected intents on tickets? How do I install the intent/sentiment rule template? What user roles and plans can use this feature? Keywords: AI, Intents, Sentiments, Rules, Automation, Ticket Prioritization, Ticket Routing, Customer Service, Helpdesk, Automatic Tagging, Customer Feedback, Analytics, User Permissions.