Knowledge explained
Main Topic: Gorgias Knowledge for AI Agent Feature Names: Knowledge, AI Agent, Guidance, Help Center Articles, Skills, Product Information, Opportunities Questions/Problems Answered: What is Knowledge and how does it work with AI Agent? How to add content (create, sync, import) to Knowledge? How to manage Knowledge content (search, edit, enable/disable, version control)? How to ensure AI Agent provides accurate answers (keep Knowledge healthy)? Key Concepts/Keywords: centralized library, internal content, external content, self-serve support, content organization, content management, content health, content consistency, content relevance, content versioning, Shopify.
Manage existing content for AI Agent
Main Topic: Managing Content for AI Agent. Features: Search/Filter Content, Enable/Disable Content, Duplicate Guidance, Draft Content, Update Synced Content, Delete Content, Bulk Actions. Questions/Problems: How to find content, control what AI Agent uses, update knowledge, create drafts, re-sync external sources, duplicate guidance, remove content, and perform bulk edits. Keywords: AI Agent, Knowledge, Content Management, Search, Filter, Enable, Disable, Duplicate, Draft, Sync, Delete, Bulk Actions, Help Center, Guidance, Shopify.
Enable or disable content for AI Agent
Main Topic: AI Agent Knowledge Management Feature Names: AI Agent, Knowledge page, In use by AI Agent toggle, Skills page Questions Answered: How to control what information Gorgias AI Agent uses? How to view enabled/disabled content for AI Agent? How to enable/disable content for AI Agent? What roles/plans/store types can use this feature? Key Concepts & Keywords: AI Agent knowledge, content, sources (guidance, articles, URLs, documents) Enable/disable content, Knowledge page, filters, "in use" checkmark Skills, Shopify, Owner, Admin, Lead roles, AI Agent plan Managing AI Agent responses, shopper inquiries, content control
Sync and manage content from your store website and URLs
Main Topic: AI Agent Knowledge Management Feature Names: AI Agent, Knowledge, Store website sync, Single-page URL sync, Snippets Questions/Problems: How to provide AI Agent with brand information? How to sync website content to AI Agent? How to sync specific web pages (URLs) to AI Agent? How to manage and update synced content? How to troubleshoot content syncing issues? Who can use AI Agent content syncing? Key Concepts/Keywords: AI Agent, knowledge base, content sync, website, URL, Shopify, snippets, re-sync, manage content, enable/disable snippets, delete content, troubleshooting, public pages, crawling, bot block, outdated information. Roles: Owner, Admin, Lead. Plans: All plans with AI Agent.
Create guidance to give AI Agent knowledge about your business
Main topic: AI Agent Guidance Feature names: AI Agent, Knowledge, Guidance, Skill, Variables, Actions Questions/Problems: How to provide AI Agent with general knowledge? What's guidance vs. skill? How to create, edit, test, and improve guidance? Who can use this feature? Key concepts: Internal reference knowledge for AI Agent, general shopper questions, relevance-based retrieval, variables for personalization, actions for integrations, Shopify integration, roles (Owner, Admin, Lead). Keywords: AI Agent, Guidance, Knowledge, Customer Service, eCommerce, Shopify, Variables, Actions, Skill, Content creation, AI.
Compare and restore previous versions of articles, guidance, and skills
Main Topic: AI Agent Content Version History (Help Center, Guidance, Skills) Features: Version history, Compare to current, Restore as draft, Performance metrics (tickets, handovers, CSAT, intents). Questions/Problems: How to track changes to AI Agent content? How to compare different versions of content? How to revert to a previous version of content? How to analyze the impact of content changes on AI Agent performance? Key Concepts & Keywords: AI Agent, Knowledge, Skills, Help Center Article, Guidance, Version history, Published changes, Draft, Compare versions, Restore version, Performance metrics, Shopify, Owner, Admin, Lead roles.
Optimize your knowledge for AI Agent
Main Topic/Features: AI Agent knowledge optimization, Opportunities (beta), skills, guidance. Answers: How to improve AI Agent's performance by optimizing its knowledge base. Learn to find/fill knowledge gaps, resolve content conflicts/duplicates, structure content effectively, and prioritize fixes. Key Concepts/Keywords: Knowledge base, AI Agent performance, content gaps, conflicting content, duplicate content, content structuring, plain language, descriptive titles, scannable content, high-volume topics, handovers, content audit.