Macros: Add actions to macros
Gorgias Macro Actions, Default macro actions, Shopify actions, Recharge actions, Macros. How to add, configure, and use actions within Gorgias macros to automate ticket management (e.g., tags, priority, status, assignment) and integrate with Shopify/Recharge (e.g., refunds, cancellations). Explains action execution, troubleshooting failed actions, and using multiple macros. Macro automation, ticket workflows, customer support, Shopify, Recharge, integrations, tags, priority, status, assign agent, HTTP hook, ticket lifecycle, helpdesk.
Use variables in macros
Main Topic/Features: Macros, Variables, Auto-population, Customer data, Ticket data, Ecommerce integrations (Shopify, BigCommerce, Magento 2, WooCommerce), Back-office integrations. Answers: How to add variables to Gorgias macros for dynamic content and auto-populate customer/ticket information. How to find and use specific variable types (ticket, customer, date, Shopify, BigCommerce, Magento 2, WooCommerce, custom back-office data). How to format dates within variables. Explains requirements for using variables. Keywords: Variables, Macros, Dynamic content, Automation, Personalization, Customer data, Ticket data, Ecommerce, Shopify, BigCommerce, Magento 2, WooCommerce, Back-office, HTTP integration, Datetime format, Auto-populate.
HTTP, LoyaltyLion, and Klaviyo Actions
Main topic and feature names: Gorgias HTTP Actions, Macros, webhooks. LoyaltyLion integration, Klaviyo integration. Questions or problems this article answers: How to award points to a customer in LoyaltyLion using a Macro. How to add a customer to a Klaviyo list using a Macro. How to configure HTTP hooks for external service interactions. Key concepts and keywords: HTTP hook, POST request, Authorization Basic, API key. LoyaltyLion points, merchant ID, Klaviyo subscribe URL. Customer email, `application/x-www-form-urlencoded`, external actions.
Macros: Create and manage macros
Main topic & features: Gorgias Macros, Shopify integration, Workflows, Macro actions. Answers: How to create, edit, duplicate, archive, or delete Macros; applying automated responses & ticket actions, including Shopify order actions (cancel, refund, duplicate, edit); Macro management permissions; troubleshooting Macro errors & recommendations. Keywords: Macros, automated responses, standardized replies, ticket actions, Shopify orders, Gorgias Helpdesk, customer service automation, workflow management, quick replies, helpdesk efficiency.
Macro templates
Main Topic/Features: Gorgias Macros, Email & Chat examples. Categories include: Order Status, Order Change/Cancel, Return/Exchange/Refund, Other (for Email); Greetings/Sign-off, Return/Exchange/Refund (for Chat). Answers: How to use pre-written responses for common customer inquiries. Covers diverse scenarios: order updates (shipped, not shipped, delivered issues), changes/cancellations, refunds, returns/exchanges (damaged, instructions), item restock, shipping refunds, and internal escalations. Details macro formatting for email vs. chat, and automated actions like Shopify integrations. Keywords: Macros, customer service, email, chat, templates, order status, shipping, delivery, cancellations, refunds, returns, exchanges, Shopify, variables, ticket automation, support efficiency.
Organize and search for Macros
Main Topic & Features: Gorgias Macros, Macro Language Assignment, Macro Filtering (by language, by tags), AI-recommended Macros. Questions/Problems Answered: How to efficiently organize and find Macros. How to filter Macros by language for multilingual support, filter by associated tags, and leverage AI for quick reply suggestions. Explains automatic language detection for Macros and handling language-agnostic Macros. Key Concepts & Keywords: Macros, language filter, tag filter, AI recommendations, ticket language, quick replies, multilingual support, agent efficiency, automatic filtering, customer service.
Import and export Macros
Main Topic/Features: Gorgias Macros import and export. Features: `Import Macros from CSV`, `Export Macros as CSV`. Answers: How to import/export macros, bulk update macros, or migrate macros from other helpdesks. Explains required CSV format (UTF-8, columns: `name`, `body_text`, `tags`, `id`), and how the `id` column affects macro creation or updates. Keywords: Macros, import, export, CSV, UTF-8, tags, name, body_text, id, bulk update, migrate, settings, productivity.
Macro preferences
Main Topic & Features: Gorgias Macro display settings, AI Macro prediction, AI Macro suggestions, Display macro search view by default. Questions/Problems Answered: How to customize Macro visibility, enable/disable AI-powered Macro features, set default Macro search view. Explains AI Macro prediction (auto pre-select) and suggestions (display in tickets). Key Concepts & Keywords: Macros, AI, prediction, suggestions, search view, user profile settings, display options, automation, ticket reply, efficiency.
Create gift card in Shopify
Main Topic & Features: Create custom Shopify gift cards directly from Gorgias. Features: Gorgias Macros, HTTP Hook, Shopify Developer App, Shopify Admin API, Shopify Plus. Answers: How to generate unique gift card codes and set their value in Shopify from Gorgias. How to configure Shopify API permissions (read/write Discounts, Gift cards, Price rules) and set up a Gorgias Macro with an HTTP Hook for automated gift card creation. How to obtain and use Base64 authentication for API calls. Keywords: Gorgias, Shopify, Gift cards, Macros, Shopify Plus, API integration, HTTP Hook, API key, Base64 authentication, custom gift codes, automation, developer app, Admin API scopes.