Audmate
Main topic & features: Audmate integration with Gorgias. Displays customer loyalty points balance, used points, waiting points, referral URL, and VIP tier within Gorgias tickets. Allows inserting referral URLs as variables in Macros. Questions/problems answered: How to integrate Audmate with Gorgias. How to view customer loyalty data (points, VIP status, referral links) directly in Gorgias. How to use Audmate referral URLs in Gorgias macros for agents. Key concepts & keywords: Audmate, Gorgias, integration, loyalty program, customer points, referral URL, VIP tier, macros, customer engagement, agent view, app connect, sidebar widget, customer data.
Deriskly
Main Topic/Features: Deriskly AI integration for Gorgias, AI replies, contextual replies, Deriskly widget, macro. Answers: How to connect and set up the Deriskly AI solution with Gorgias to generate automated, contextual customer replies. How to use Deriskly for real-time insights into customer problems, complaints, and feedback, and how it tracks/categorizes interactions. Keywords: Deriskly, Gorgias, integration, AI, artificial intelligence, customer support, automated replies, contextual replies, real-time insights, problem resolution, feedback, widget, macro, setup, configuration, partner integration.
Fera
Main Topic & Feature Names: Fera Reviews Integration, automated negative review tickets, review management, customer communication. Questions/Problems Answered: How to integrate Fera with Gorgias, how to manage and respond to negative product reviews, how to automate ticket creation for low-rated reviews, how to configure review thresholds, how to test the Fera integration. Key Concepts & Keywords: Fera, Gorgias, integration, product reviews, customer reviews, negative reviews, automated tickets, support tickets, review requests, review widgets, rating threshold, Shopify, customer feedback, review management.
Growave: Loyalty & Wishlist
Main topic & features: Gorgias Growave integration, Growave Loyalty & Wishlist app. Key features: customer data sync (Loyalty Points, VIP Tier, Referred Members, Reviews), review/question management, automated ticket creation, Ticket Widget. Questions/problems answered: How to integrate Growave with Gorgias? How to view/manage Growave customer loyalty data, reviews, and questions in Gorgias tickets? How to set up automatic ticket creation for new reviews? Key concepts & keywords: Growave, Gorgias, integration, Shopify, loyalty program, wishlists, referral, gift cards, reviews, questions, customer data, loyalty points, VIP tier, ticket management, app connection, data sync, partner integration, setup.
Judge.me Product Reviews
Main Topic & Features: Judge.me Product Reviews integration with Gorgias. Key features include creating Gorgias tickets from Judge.me reviews, managing reviews via a Gorgias sidebar widget, and using predefined Macros (hide/publish/reply reviews). Questions Answered: How to connect Judge.me to Gorgias; how to manage customer reviews (publish, hide, reply publicly/privately) from Gorgias; how to set star rating thresholds for automatic ticket creation; viewing customer review data; and integration limitations. Key Concepts & Keywords: Judge.me, Gorgias, integration, product reviews, customer reviews, photo reviews, video reviews, UGC, tickets, review management, sidebar widget, Macros, publish, hide, reply, star rating threshold, Shopify, BigCommerce. Limitations: No historical review tickets, no review images in Gorgias tickets, single Judge.me account.
Junip
Main Topic and Feature Names: Junip integration with Gorgias, review management, automated ticket creation, direct review response (public/private) from Gorgias. Questions/Problems Answered: How to connect Junip and Gorgias; how to manage and respond to Junip customer reviews from Gorgias; how to set up automatic Gorgias ticket creation based on Junip review star ratings; how to configure review criteria for ticket generation. Key Concepts and Keywords: Junip, Gorgias, integration, reviews, customer support, helpdesk, tickets, star rating, app store, review follow-up, public response, private response, HTTP integrations, Junip admin, flows.
Okendo
Main topic and feature names: Okendo integration with Gorgias Features: customer reviews, automatic negative review ticketing, customer insights sidebar, macros for review moderation, multi-store support. Questions or problems this article answers: How to connect Okendo to Gorgias. How to manage and respond to customer reviews. How to automatically create support tickets for negative reviews. How to view customer insights from Okendo in Gorgias. How to integrate multiple Shopify stores' Okendo accounts. Key concepts and keywords: Okendo, Gorgias, integration, customer reviews, negative reviews Automatic ticket creation, sidebar widget, customer insights Macros, review moderation, Shopify, e-commerce support
Opinew
Main Topic/Features: Opinew integration with Gorgias for customer review management, automated ticket creation, review requests, and review synchronization. Answers: How to integrate Opinew with Gorgias; how to manage customer reviews and trigger support tickets based on low star ratings; how to respond to reviews from Gorgias; understanding synced review sources (Aliexpress, Amazon, eBay). Keywords: Opinew, Gorgias, integration, customer reviews, review management, automated tickets, low star rating, review requests, customer support, API.
Retently
Main topic & features: Gorgias-Retently integration for customer satisfaction & loyalty surveys. Features include NPS, CSAT, CES transactional email surveys, event-based triggers, feedback collection, and exporting survey responses as Gorgias customer properties. Questions/problems answered: How to connect Retently to Gorgias; how to set up Retently transactional email campaigns; how to configure Gorgias HTTP integrations to trigger surveys (e.g., on ticket close/update); how to send Gorgias ticket data (email, name, tags, status) to Retently; how to avoid over-surveying customers; how to track ticket status for survey triggers. Key concepts & keywords: Retently, Gorgias integration, NPS, CSAT, CES, customer satisfaction, feedback, surveys, transactional emails, webhooks, HTTP integration, ticket status, survey triggers, audience filtering, throttling, customer properties, Shopify.
Reviews.io
Main topic & features: Reviews.io integration with Gorgias. Automated ticket creation, Reviews.io widget, Customer Statistics widget, reply to reviews, request review revisions (Public/Private Reply, Forward, Ask To Revise). Questions/problems: How to connect Reviews.io and Gorgias; how to manage customer reviews (company, product, third-party, survey responses) and questions directly from Gorgias; how to reply to feedback and request revisions; how to view customer attributes and stats in Gorgias tickets. Key concepts & keywords: Reviews.io, Gorgias, integration, customer support, review management, tickets, widget, customer feedback, customer data, public reply, private reply, revise review, customer attributes.
Rivo
Rivo integration, Rivo Loyalty Program, Gorgias customer sidebar, Macros, Loyalty data (Points Balance, Status, Referral URL, VIP Tier Name). How to connect Rivo to Gorgias. How to display Rivo loyalty data in Gorgias tickets. How to use loyalty data in Macros. How to gain customer context for support. Rivo, Gorgias, integration, loyalty program, Shopify, customer support, customer data, context, helpdesk, Macros, sidebar, points, status, VIP, referral, installation, connect.
Shopper Approved Reviews
Main Topic/Features: Shopper Approved Reviews integration with Gorgias. Manage, view, and respond to customer ratings and reviews directly within Gorgias. Features include private and public replies to reviews, automated ticket creation for new reviews, and a public reply widget. Questions/Problems Answered: How to integrate Shopper Approved Reviews with Gorgias. How to view and respond to customer reviews (privately or publicly) from Gorgias. Steps to connect and authorize the Shopper Approved app. Key Concepts/Keywords: Gorgias, Shopper Approved Reviews, integration, customer reviews, ratings, review management, public reply, private reply, review tickets, connect app, authorize app, review response.
Stamped.io
Main topic & features: Stamped.io HTTP integration, Gorgias customer sidebar widget, Macros for Stamped.io review/question replies. Answers: How to integrate Stamped.io with Gorgias to display customer review data in the sidebar (not as tickets); How to set up and use Gorgias macros to reply to Stamped.io reviews and questions with specific @actions (@archive, @email, @private, @publish); Troubleshooting steps for Stamped widget not showing or email notifications missing. Key concepts & keywords: Stamped.io, Gorgias, integration, customer reviews, user-generated content (UGC), Shopify, sidebar, HTTP integration, macros, troubleshooting, Premium Stamped.io plan, "Ticket created" trigger, "Ticket message created" trigger.
Trustpilot
Main Topic & Features: Gorgias Trustpilot integration (partner-built). Manages Trustpilot reviews within Gorgias: creates review tickets, allows direct replies (requires paid Trustpilot account), displays review data in customer sidebar, connects multiple Trustpilot accounts, auto-tags tickets with `trustpilot-review`. Questions/Problems Answered: How to integrate Trustpilot with Gorgias, how to manage and reply to Trustpilot reviews (including anonymous), how to connect multiple accounts, understanding integration limitations (e.g., historical sync, single reply), troubleshooting "email not delivered" errors, preventing auto-responses to Trustpilot tickets. Key Concepts & Keywords: Trustpilot, Gorgias, integration, reviews, review tickets, reply, customer data, anonymous reviews, multiple accounts, `trustpilot-review` tag, rules, views, limitations, API, paid subscription.
Yotpo
Main Topic: Gorgias Yotpo Integration Feature Names: Yotpo Integration, Yotpo Tickets, Review Reply Feature, Yotpo data display (VIP tier, loyalty points, reviews, latest reviews) Questions/Problems: How to integrate Yotpo with Gorgias? How to manage Yotpo reviews and questions within Gorgias? What customer data from Yotpo is visible in Gorgias? How to enable and use Yotpo tickets in Gorgias? Key Concepts & Keywords: Yotpo, Gorgias, Integration, Customer reviews, Loyalty, Referrals, User-generated content, Yotpo Premium plan, Reply to reviews, Yotpo questions, Tickets, Customer status, Review ratings, Sentiment, VIP tier, Loyalty points, Referrals, Product reviews, Installation, Authorization.
Klaviyo Reviews
Main Topic and Feature Names: Gorgias-Klaviyo integration, Klaviyo Reviews, Klaviyo SMS. Ticket sidebar widget, Klaviyo customer attributes, Gorgias events, Automatic ticket creation, Rules, Shared views. Questions or Problems This Article Answers: How to manage and reply to Klaviyo customer reviews and SMS tickets directly in Gorgias. How to view Klaviyo customer data (attributes, activity log) within Gorgias tickets. How to segment customers and send targeted SMS campaigns using Gorgias events in Klaviyo. How to set up a dedicated view for Klaviyo Reviews tickets in Gorgias. How to adjust the review rating threshold for automatic ticket creation. Key Concepts and Keywords: Klaviyo, Gorgias, integration, customer reviews, SMS, marketing, customer support, ticket management, customer attributes, segmentation, automated workflows, review threshold, helpdesk, support tickets.