Gorgias rule builder variables and conditions
Main Topic: Gorgias Rule Builder Glossary. Feature Names: WHEN triggers, IF/AND/OR/ELSE logic, THEN actions. Questions/Problems: How to build rules, what triggers/conditions/actions are available, how to use logic operators (IF, AND, OR, ELSE). Key Concepts: Rules, automation, triggers, conditions, actions, logic operators, message conditions, ticket conditions, customer conditions, self-service conditions, e-commerce conditions (Shopify, Magento, BigCommerce), Instagram conditions. Keywords: Gorgias rules, automation, WHEN, IF, THEN, triggers, conditions, actions, logic, helpdesk, ticket management, Shopify, Magento, BigCommerce, Instagram, customer service.