Report on satisfaction survey CSAT results
Main topic/features: Gorgias Satisfaction Survey Statistics; `Statistics -> Support Performance -> Satisfaction` section; filters by integration, channel, score, agent, Tag, date range. Answers: How to view and analyze customer satisfaction survey data, measure support quality (surveys sent, response rate, average scores), track individual agent performance, see customer ratings/comments, and filter results. Key concepts/keywords: Customer satisfaction (CSAT), survey results, support performance, agent metrics, customer feedback, response rate, average scores, filter data, date range (by survey sent date).
Send Customer Satisfaction (CSAT) surveys
Main Topic: Customer Satisfaction (CSAT) surveys. Features: CSAT. Answers: How to enable/disable CSAT surveys, configure survey sending conditions (ticket types, delay, message), and common questions about CSAT behavior (snoozed tickets, multiple surveys, editing scores, billing, merging, language, text editing, social media). Key Concepts: CSAT, Customer Satisfaction, surveys, feedback, ticket closure, workflows, admin, account owner, variables, Gorgias pricing, user permissions, helpdesk plans. Keywords: CSAT, satisfaction survey, enable, disable, settings, configuration, send delay, ticket types, survey message, variables, FAQ, survey conditions, score, customer feedback, Gorgias.
Exclude tickets from receiving the Satisfaction survey (CSAT)
Main Topic & Features: Gorgias CSAT survey exclusion. Features include Macros, Rules, and the "Exclude ticket from CSAT" action. Questions/Problems: How to prevent CSAT surveys from being sent to specific tickets, internal users, or VIP customers. Addresses manual and automatic exclusion methods and how to set up these workflows. Key Concepts & Keywords: CSAT, customer satisfaction survey, exclude, prevent, macro, rule, automation, workflow, conditions, actions, tags, channels, customer email, ticket.