Connect a store to Gorgias: Shopify
Main Topic: Shopify Integration Feature Names: Shopify Connection, Channel Assignment, Enhanced Customer Profiles, Customer Note Syncing, Profile Merging, Discount Code Generation, Shopify Metafields, Order Data, Macro Actions, AI Agent, Revenue Reporting. Questions/Problems: How to connect Shopify to Gorgias? What are the benefits of integrating Shopify? How to assign channels to stores? What functionalities are unlocked with Shopify integration? Who can connect Shopify? Key Concepts/Keywords: Connect Shopify, Integrate Shopify, Shopify data, Customer profiles, Order management, Macros, AI Agent, Revenue, Helpdesk plans, Admins, Store owner.
Shopify FAQs
Main topic: Gorgias Shopify integration, data syncing, and common troubleshooting questions. Features: Shopify integration, Rules, Chat, ticket widget, Update App Permissions. Answers: Customer/order data not syncing, shipping address updates not pulling (due to Shopify events), why only 10 orders show in widget, multi-store Rule limitations, Shopify phone number sync (Customer Overview section), adding Chat to Shopify Plus checkout, no default Shopify store option. Keywords: Gorgias, Shopify, integration, data sync, orders, customers, shipping address, phone numbers, Rules, Chat, checkout, troubleshooting, FAQ, Update App Permissions, Order updated event.
Shopify Actions
Main Topic/Features: Gorgias Shopify integration for order management and customer support. Features: Create, Duplicate, Cancel, Refund, Edit, Draft orders; Check stock; Edit shipping address; Manage Customer/Order Tags; Shopify Metafields; Insert Product Links; Customize Shopify widget; Copy order number. Questions/Problems: How to manage Shopify orders (create, duplicate, cancel, refund, edit) directly from Gorgias? How to handle draft orders, shipping address changes, customer/order tags, product links, and view stock? How to process multi-transaction refunds or customize the Shopify widget? Keywords: Gorgias, Shopify, order management, customer service, create, duplicate, cancel, refund, edit, draft, stock, tags, metafields, widget, shipping, products.
Shopify Hydrogen
Main Topic & Features: Installing Gorgias Chat on Shopify Hydrogen custom storefronts. Answers: How to integrate Gorgias Chat with a Shopify Hydrogen store; steps to manually install Gorgias Chat when using a custom storefront framework; how to connect Gorgias to Shopify and leverage live chat for support, sales, and automation on Hydrogen. Key Concepts & Keywords: Shopify Hydrogen, custom storefront, Gorgias Chat, chat installation, embed code, manual installation, "Any other website," connect Shopify, update app permissions, channels.
Shopify Discount Code Generator
Main topic & features: Gorgias Discount Code Generator. Create & send one-time discount codes directly from ticket message view, integrated with Shopify. Answers: How to generate custom or random discount codes (percentage, fixed amount, free shipping) from Gorgias tickets. How to save these codes in Shopify. How to set up required Shopify integration permissions. Explains how shoppers receive/apply codes via chat/email (hyperlink) vs. other channels (plain text). Speeds up ticket processing and saves agent coordination time. Key concepts & keywords: Discount codes, Shopify integration, ticket message view, agent efficiency, customer support, one-time use, percentage discount, fixed amount, free shipping, custom codes, generated codes, permissions.
How to update your Shopify app permissions in Gorgias
Main Topic/Feature Names: Shopify integration, App Permissions, AI Agent, Gorgias helpdesk. Questions/Problems Answered: How to update app permissions for a Shopify store connected to Gorgias. Explains why updates are needed (new features requiring data access). Details who can perform the update (Gorgias and Shopify Admin roles). Highlights capabilities unlocked (customer profiles, order history, in-Gorgias order actions, AI Agent responses). Key Concepts/Keywords: Shopify integration, app permissions, data access, Admin role, "Update App Permissions" button, connected store, AI Agent, order management, customer data.