How Shopping Assistant recommends products
Main topic: Shopping Assistant product recommendations Feature names: Shopping Assistant, AI Agent, Shopify catalog, Custom product information, Guidance, Selling style Questions/Problems: How does Shopping Assistant recommend products? What information does it use? How does it assess shopper intent? How are recommendations displayed? How to manage recommended products? Key concepts: context-aware, buying intent (Discovery, Interested, Ready to buy), browsing activity, product information sources (Shopify, website, custom), recommendation types (similar, complementary, popular), selling style, chat/email/SMS display, out-of-stock products, promoted/excluded products, product variants. Keywords: Gorgias, AI Agent, Shopping Assistant, product recommendation, Shopify, customer support, e-commerce, product catalog, buying intent, selling style, product display.
AI FAQs: proactively answer shopper questions on your website
• Main topic: AI FAQs • Feature names: AI FAQs, AI Agent, Shopping Assistant • Questions/problems answered: • Who can use AI FAQs? (Roles, plans, store type) • How to set up/turn off AI FAQs? • Where can AI FAQs appear on product pages? (Embedded, floating above chat) • How do AI FAQs work? (AI-generated questions, instant answers, chat handover) • Can I edit/choose AI FAQ questions? • Can AI FAQs appear in multiple places or with other features? • What language do AI FAQs appear in? • What happens if AI Agent can't answer? • Key concepts: Proactive support, product questions, AI-generated, Shopify, customer engagement, chat, conversational commerce, sales, discounts, handover to human agents. • Keywords: AI FAQs, AI Agent, Shopping Assistant, Gorgias, Shopify, product pages, customer support, automated questions, pre-sales, chat widget.
Search assist and ask anything input: proactively start conversations with shoppers
Main Topic: AI Agent Customer Engagement Features Feature Names: Search Assist, Ask Anything Input, AI Agent, Shopping Assistant Questions/Problems Answered: How to proactively engage shoppers with AI. Who can use Search Assist and Ask Anything Input (roles, plans, stores). How these features work (triggering chat, AI responses). How to enable/disable them. How to customize "Ask Anything Input". Frequency of "Ask Anything Input" display. Feature compatibility across website pages and with other features. Key Concepts & Keywords: AI Agent, AI chat, customer engagement, proactive chat, automated chat Search assist, ask anything input, chat widget, Shopify, e-commerce, customer support Roles (Owner, Admin, Lead), AI Agent subscription, Shopping Assistant skills Product recommendations, discounts, selling preferences, handover settings Chat setup, enable AI Agent on chat, customization, placeholder text, mobile display