Social Media: Connect Facebook and Instagram to Gorgias
Main Topic: Connecting Facebook & Instagram to Gorgias Feature Names: Facebook, Messenger & Instagram app, AI Agent, Messenger Customer Chat plugin, Auto-responder Questions/Problems: How to integrate Facebook/Instagram with Gorgias. Who can connect and use this feature (roles, plans, stores). How to manage social conversations (comments, DMs, mentions). How to set up an auto-responder for Facebook Messenger. How to add Messenger chat to a website. Troubleshooting connection issues or missing pages/options. Limitations of the integration (reply windows, reactions, group support). Key Concepts & Keywords: Social media integration, Facebook Business Page, Instagram Professional Account, Meta Business Portfolio, Gorgias app store, social customer service, DMs, comments, mentions, auto-response, Messenger Customer Chat, multi-store, user permissions, admin, account owner, helpdesk plans.
Social Media: Manage your WhatsApp integration
Main Topic: Managing WhatsApp integrations in Gorgias. Features: Rename Integration, Review Message Templates, Manage WhatsApp Number, Delete Integration, Reconnect Disconnected Integration, Recreate Deleted Integration. Questions/Problems: How to rename a WhatsApp integration? How to review WhatsApp message templates? How to manage the phone number associated with WhatsApp? How to delete a WhatsApp integration? What happens if an integration disconnects and how to fix it? How to re-add a previously deleted integration? Can I change WhatsApp business profile details in Gorgias? Can I connect multiple WhatsApp numbers? Are there regional restrictions for WhatsApp? Keywords: WhatsApp, integration, manage, rename, delete, templates, phone number, reconnect, recreate, Meta Business, admin, permissions, installed apps, helpdesk plans.
Social Media: Set up WhatsApp with a Gorgias phone number
Main Topic: WhatsApp Integration Setup using a Gorgias Phone Number. Feature Names: WhatsApp Business, Gorgias Voice, Gorgias SMS, Meta Business portfolio. Questions Answered: How to set up WhatsApp in Gorgias if you need a new phone number. What are the prerequisites for setting up WhatsApp in Gorgias. How to select or create a Gorgias phone number for WhatsApp. How to add a WhatsApp integration using a Gorgias number. Who can use/manage the WhatsApp integration. Billing for WhatsApp in Gorgias. Why calls are sent to voicemail during setup. Key Concepts & Keywords: WhatsApp, integration, Gorgias phone number, Meta Business portfolio, Voice add-on, SMS add-on, call flow, voicemail, verification code, helpdesk plans, billing, user permissions.
Instagram Direct Messages FAQs
Main Topic: Troubleshooting Instagram Direct Messages (DMs) integration with Gorgias. Feature Names: Instagram Direct Messages, Instagram Integration, Reconnect button, Instagram Business account. Questions/Problems Addressed: Cannot activate Instagram DMs despite meeting follower count. Error: "account doesn't meet follower requirements." Error: "don't have necessary permissions to access Instagram direct messages." Error: "Reconnect your integration to check for eligibility." Instagram Integration blocked by paywall/Upgrade button. "Media not available due to new privacy rules in Europe" error. Customer replies opening new tickets instead of appending. Read receipts/message read status in Gorgias vs Instagram. Liking story mentions/DMs. Instagram DM notifications in nav bar. Rendering Story Mentions in-app. Separate Primary/General categories for DMs. Initiating Instagram DM conversations from Gorgias. Error: "Instagram is detecting your reply/Macro as Spam." Blank DMs. Sending attachments in IG DMs. Merging IG DM tickets. Instagram follower count/username display in customer profile. Key Concepts & Keywords: Instagram DM troubleshooting, Gorgias integration, follower requirements, permissions, Business account, reconnection, paywall, upgrade, EU privacy rules, media not available, new ticket, existing thread, read receipts, API limitations, spam, blank DMs, attachments, merging tickets, customer profile, story mentions.
Social Media: Set up WhatsApp with your own phone number
Main Topic: WhatsApp Integration Setup Features: WhatsApp Business, Meta Business Portfolio Questions Answered: How to connect a new WhatsApp number to Gorgias. Who can set up and manage WhatsApp integrations. How WhatsApp tickets are billed. If multiple WhatsApp numbers can be connected. How to use an existing WhatsApp number. Key Concepts: WhatsApp Business Account Meta Business Portfolio Phone number verification Two-step verification WhatsApp message templates Billable tickets User permissions (Account owner, Admin, Observer) Keywords: WhatsApp, integration, setup, connect, Meta, business, phone number, billing, tickets, support, customer service
Social Media: Migrate a WhatsApp number to Gorgias
Main topic: WhatsApp Business Account (WABA) migration to Gorgias. Features: WhatsApp integration, migration wizard, two-step verification, Meta business portfolio. Questions answered: How to move an existing WhatsApp number from another provider (Zendesk, Twilio, 360dialog) to Gorgias. Who can use this feature. Key concepts: Migrate WhatsApp number, WABA ID, placeholder number, two-step verification, Meta business portfolio access, Gorgias WABA. Keywords: WhatsApp, migration, WABA, Gorgias, Zendesk, Twilio, 360dialog, phone number transfer, integration, setup, existing number, Meta.
Social Media: Set up WhatsApp with a reused number
Main Topic: WhatsApp integration with existing number Features: WhatsApp Business Account, Meta business portfolio, two-step verification, message templates Questions/Problems: How to connect a WhatsApp number already in use to Gorgias. How to free up a phone number from an existing WhatsApp account. How to create a WhatsApp integration in Gorgias. Key Concepts: WhatsApp integration, existing phone number, delete WhatsApp account, Meta business portfolio, Gorgias setup, migrate WhatsApp number, WhatsApp Business Account.
Social Media: WhatsApp message templates
Main Topic: WhatsApp Message Templates Features: WhatsApp Manager, Templates tab, Active, In review, Rejected, Paused, Disabled, Appeal requested, Unsupported statuses, Marketing, Utility, Authentication categories. Questions/Problems: How to create and manage WhatsApp templates in Gorgias, troubleshoot sending failures, understand template statuses, what templates are compatible, user permissions for templates, editing templates, using templates in rules, 24-hour messaging window. Key Concepts: WhatsApp integration, Meta approval, template quality rating, variables, opt-in/opt-out, user roles (Account owner, Admins, Everyone), Helpdesk plans. Keywords: WhatsApp templates, message templates, Meta, WhatsApp Manager, Gorgias, template status, send template, create template, review template, marketing, utility, authentication, 24-hour window, variables, user permissions, helpdesk.
Troubleshooting Facebook and Instagram
Main Topic: Troubleshooting Facebook, Messenger & Instagram Integration Issues. Feature Names: Facebook, Messenger & Instagram integration, Facebook Business Integrations settings, Instagram Comments, Page Publishing Authorization. Questions/Problems Answered: How to fix inactive integration or missing permissions? Why am I not receiving tickets from Facebook/Instagram? How to enable specific activity (Messenger, posts, comments) to create tickets? Why are my replies failing on Facebook/Instagram? Key Concepts/Keywords: reconnect, permissions, inactive connection, missing tickets, failed replies, Facebook Business Integrations, Meta, Page Publishing Authorization, rate limit, policy violation, Instagram comments on Reels.
411Gen Influencer Commerce
Main topic & features: 411Gen integration, Influencer Marketing App, Gorgias Chat, creator's mini-storefronts, automatic ticket creation. Answers: How to connect 411Gen with Gorgias; how to enable Gorgias Chat on influencer mini-stores; how customer interactions from mini-stores create tickets in Gorgias; what 411Gen is and its benefits for influencer marketing. Key concepts & keywords: 411Gen, Gorgias, integration, influencer marketing, sales channels, mini-storefronts, Gorgias Chat, customer support, tickets, app connection, authorization, installation.
Ubu
Main Topic & Features: Ubu + Gorgias integration, Instagram & Facebook audience conversion, automated campaigns, customer profile linking, Gorgias Tags, Ticket Widget displaying Ubu data. Questions/Problems: How to integrate Ubu with Gorgias, link Instagram users to Gorgias customer profiles, enrich Instagram tickets with attributes (followers, mentions, email), manage social media messages, troubleshoot missing Ubu widget. Key Concepts/Keywords: Ubu, Gorgias, integration, Instagram, Facebook, social media, DM, direct message, customer profile, audience, automation, tags, ticket, widget, API key, customer service, marketing, conversion.
TikTok Shop
Main Topic & Features: Gorgias TikTok Shop integration. Features: Unified Workspace, Real-Time Order Visibility, Instant Logistics & Aftersale Tracking. Widget actions: Order details, Return/Refund information, Send Order/Logistics Card, Search Order, Refresh Order Details. Questions/Problems Answered: How to integrate Gorgias with TikTok Shop. Benefits: unified customer support, faster inquiry resolution, real-time order/shipment/return tracking. Integration specifics: availability (US only, English), tagging, DMs/comments, multi-shop support, ticket behavior, multimedia. Troubleshooting: messages not pulling into Gorgias, app disconnection. Key Concepts & Keywords: Gorgias, TikTok Shop, integration, customer support, helpdesk, order management, real-time data, unified workspace, logistics, returns, refunds, support tickets, widget, installation, setup, FAQ.
Influencer Hero
Main Topic: Influencer Hero Integration Feature Names: Influencer Hero, Gorgias ticket interface, HTTP integration, influencer widget Questions/Problems Answered: How to identify influencers/VIP customers in Gorgias tickets? How to access influencer analytics (follower count, engagement rate, social profiles) within Gorgias? How to install and set up the Influencer Hero integration with Gorgias? How to deliver personalized and prioritized support to high-value customers? Key Concepts/Keywords: influencer identification, VIP customers, social media presence, influencer analytics, personalized support, prioritized support, Gorgias integration, Influencer Hero, customer care, organic brand exposure, Gorgias subdomain, HTTP integration, influencer widget