Social Media: Connect Facebook and Instagram to Gorgias
Main Topic: Integrate Facebook & Instagram with Gorgias. Features: Facebook, Messenger & Instagram app, AI Agent, Auto-responder, Messenger Customer Chat plugin, Multi-store assignment. Questions/Problems: How to connect Facebook/Instagram accounts to Gorgias? What are the prerequisites for integration? How to manage ticket creation from social activity? How to assign social channels to specific stores? How to set up auto-responders for Messenger? How to add Messenger chat to a website? What are the limitations of the integration? Troubleshooting pages not appearing or activity options missing. Key Concepts/Keywords: Social media integration, Facebook Page, Instagram Business Account, Meta Business Portfolio, Gorgias app store, ticket management, social conversations, direct messages (DMs), comments, mentions, auto-response, customer chat plugin, permissions, limitations.
WhatsApp 101
Main Topic: Gorgias WhatsApp Integration Feature Names: WhatsApp Business Account, Shopify integration, Macros, Rules, Call Forwarding, Meta Business Account Questions/Problems Answered: How to integrate WhatsApp with Gorgias, manage WhatsApp messages, link customer profiles, automate responses, handle Gorgias vs. non-Gorgias numbers, migrate WhatsApp numbers, and customize WhatsApp Business Account settings. Key Concepts: WhatsApp tickets, customer context, automated support, response times, message types (text, audio, video, PDF), phone number requirements, verification, outbound conversation limits. Keywords: WhatsApp integration, Gorgias helpdesk, customer support, Shopify, automation, macros, rules, tickets, customer profiles, phone number migration, business verification, message templates.
Troubleshooting Facebook and Instagram
Main topic: Troubleshooting Facebook, Messenger, and Instagram integration issues in Gorgias. Features: Facebook integration, Messenger integration, Instagram integration. Questions/Problems: Tickets not created (comments, Messenger), error messages when sending replies, missing Facebook pages, Instagram comment reply errors, Messenger tickets closing automatically, Facebook comment access issues, Reels/IGTV comments not creating tickets, permissions errors, Meta Commerce Manager integration. Key concepts: Reconnect integration, Advanced Messaging, Primary Receiver, Facebook Business Tools, spam prevention, Instagram API, Page Publishing Authorization. Keywords: Facebook, Messenger, Instagram, integration, troubleshooting, tickets, comments, replies, errors, permissions, reconnect, Gorgias.
Instagram Direct Messages FAQs
Main Topic: Troubleshooting Instagram Direct Messages (DMs) integration with Gorgias. Feature Names: Instagram Direct Messages, Instagram Integration, Reconnect button, Instagram Business account. Questions/Problems Addressed: Cannot activate Instagram DMs despite meeting follower count. Error: "account doesn't meet follower requirements." Error: "don't have necessary permissions to access Instagram direct messages." Error: "Reconnect your integration to check for eligibility." Instagram Integration blocked by paywall/Upgrade button. "Media not available due to new privacy rules in Europe" error. Customer replies opening new tickets instead of appending. Read receipts/message read status in Gorgias vs Instagram. Liking story mentions/DMs. Instagram DM notifications in nav bar. Rendering Story Mentions in-app. Separate Primary/General categories for DMs. Initiating Instagram DM conversations from Gorgias. Error: "Instagram is detecting your reply/Macro as Spam." Blank DMs. Sending attachments in IG DMs. Merging IG DM tickets. Instagram follower count/username display in customer profile. Key Concepts & Keywords: Instagram DM troubleshooting, Gorgias integration, follower requirements, permissions, Business account, reconnection, paywall, upgrade, EU privacy rules, media not available, new ticket, existing thread, read receipts, API limitations, spam, blank DMs, attachments, merging tickets, customer profile, story mentions.
WhatsApp FAQs
Main Topic/Features: Gorgias WhatsApp integration, WhatsApp Business API, 24-hour customer service window, Gorgias Rules, message templates. Answers: Is WhatsApp free for Gorgias customers (yes, but tickets are billable)? Can one phone number be used on multiple WhatsApp tools (no, only one account)? How to migrate a phone number from other WhatsApp accounts/tools (delete or use migration wizard, with data loss info)? What is the 24-hour customer service window and how it works with message templates? Can Rules extend the 24-hour window (can encourage replies, but window still closes)? Supported media types (WEBP, audio, video, documents) and limitations (no direct voice recording, no calls, no mobile app support, no GIFs). Country-based WhatsApp usage limitations. Key Concepts/Keywords: WhatsApp, Gorgias, integration, free, billable tickets, phone number migration, 24-hour customer service window, Rules, message templates, media support, voice messages, calls, mobile app, country limitations.
WhatsApp Message Templates
Main topic & feature names: WhatsApp Message Templates, Gorgias Helpdesk, Facebook Business Manager, WhatsApp Manager. Gorgias supports text-based templates (including Quick Replies). Questions or problems this article answers: How to create, submit, get approved, and manage WhatsApp Message Templates. How to use templates to initiate customer conversations in Gorgias, particularly outside the 24-hour service window. What are the requirements for WhatsApp template approval regarding categories, content, and formatting. Key concepts & keywords: WhatsApp Message Templates, 24-hour customer service window, template submission, template approval, Gorgias integration, Facebook Business Manager, WhatsApp Manager, Marketing, Authentication, Utility, text-based templates, Quick Replies, WhatsApp Variables, WhatsApp Commerce Policy, WhatsApp Business Policy.
WhatsApp Phone Number Migration
Main Topic: WhatsApp phone number migration to Gorgias Features: Migration Wizard, WhatsApp Business Account (WABA) Questions Answered: How to migrate a WhatsApp number from another provider (Zendesk, Twilio, etc.) to Gorgias? When should I migrate vs. simply connect my WhatsApp number? What are the steps for migrating a WhatsApp number? How to find the WhatsApp Business Account ID? What data is retained during migration? Key Concepts: WhatsApp Business API, temporary number, 2FA, verification, Meta API limits Keywords: WhatsApp migration, Gorgias, phone number transfer, WABA, connect WhatsApp, Twilio, Zendesk
WhatsApp Template Quality Rating
Main Topic & Features: WhatsApp template quality monitoring and management. Features: WhatsApp Business Manager, template statuses (Active - Low quality, Paused, Disabled), template Insights, message metrics. Questions/Problems Answered: How WhatsApp evaluates template quality (read rates, blocks); what happens to low-quality templates (pauses, disabling); how to track template performance; strategies to improve read rates and engagement, preventing blocks. Key Concepts & Keywords: WhatsApp, templates, quality score, read rates, blocks, reports, engagement, ROI, Paused, Disabled, Business Manager, Insights, metrics, Messages sent, Messages opened, Top block reason, opt-in, opt-out, message frequency, personalization.
411Gen Influencer Commerce
Main topic & features: 411Gen integration, Influencer Marketing App, Gorgias Chat, creator's mini-storefronts, automatic ticket creation. Answers: How to connect 411Gen with Gorgias; how to enable Gorgias Chat on influencer mini-stores; how customer interactions from mini-stores create tickets in Gorgias; what 411Gen is and its benefits for influencer marketing. Key concepts & keywords: 411Gen, Gorgias, integration, influencer marketing, sales channels, mini-storefronts, Gorgias Chat, customer support, tickets, app connection, authorization, installation.
TikTok Shop
Main Topic & Features: TikTok Shop integration with Gorgias. Features: Gorgias App Store, TikTok Shop (native checkout, shoppable ads, live shopping, product showcases). Questions/Problems: How to connect/authorize TikTok Shop to Gorgias; manage TikTok Shop customer inquiries (text, images, video); understand integration requirements/limitations (US shops only, no DMs/comments, no purchase history); troubleshoot missing messages. Keywords: TikTok Shop, Gorgias, integration, connect app, customer service, inquiries, US shops, limitations, troubleshooting, authorization, Account owner role.
Ubu
Main Topic & Features: Ubu + Gorgias integration, Instagram & Facebook audience conversion, automated campaigns, customer profile linking, Gorgias Tags, Ticket Widget displaying Ubu data. Questions/Problems: How to integrate Ubu with Gorgias, link Instagram users to Gorgias customer profiles, enrich Instagram tickets with attributes (followers, mentions, email), manage social media messages, troubleshoot missing Ubu widget. Key Concepts/Keywords: Ubu, Gorgias, integration, Instagram, Facebook, social media, DM, direct message, customer profile, audience, automation, tags, ticket, widget, API key, customer service, marketing, conversion.
TikTok Shop
Main Topic & Features: Gorgias TikTok Shop integration. Features: Unified Workspace, Real-Time Order Visibility, Instant Logistics & Aftersale Tracking. Widget actions: Order details, Return/Refund information, Send Order/Logistics Card, Search Order, Refresh Order Details. Questions/Problems Answered: How to integrate Gorgias with TikTok Shop. Benefits: unified customer support, faster inquiry resolution, real-time order/shipment/return tracking. Integration specifics: availability (US only, English), tagging, DMs/comments, multi-shop support, ticket behavior, multimedia. Troubleshooting: messages not pulling into Gorgias, app disconnection. Key Concepts & Keywords: Gorgias, TikTok Shop, integration, customer support, helpdesk, order management, real-time data, unified workspace, logistics, returns, refunds, support tickets, widget, installation, setup, FAQ.
Influencer Hero
Main Topic: Influencer Hero Integration Feature Names: Influencer Hero, Gorgias ticket interface, HTTP integration, influencer widget Questions/Problems Answered: How to identify influencers/VIP customers in Gorgias tickets? How to access influencer analytics (follower count, engagement rate, social profiles) within Gorgias? How to install and set up the Influencer Hero integration with Gorgias? How to deliver personalized and prioritized support to high-value customers? Key Concepts/Keywords: influencer identification, VIP customers, social media presence, influencer analytics, personalized support, prioritized support, Gorgias integration, Influencer Hero, customer care, organic brand exposure, Gorgias subdomain, HTTP integration, influencer widget