Tags 101
Main topic and feature names: Gorgias Tags, Ticket Management, Workflow Automation Features: Add Tag, Remove Tag, Bulk Apply, Rules, Reset Tag, Merge Tags Questions or problems this article answers: How to add/remove tags from tickets (individually, in bulk, or via Rules). How to automate tag application and removal using Rules. The difference between 'Reset Tag' and 'Add Tag' actions in Rules. What happens when merging tags. Whether the tag display area in the ticket interface can be edited. Key concepts and keywords: Gorgias, tags, tickets, customer support, automation, rules, workflow, sorting, add, remove, bulk, merge, Reset Tag, ticket interface, organize tickets.
Default Tags
Main Topic/Features: Gorgias Default Tags, Ticket Tags Answers: What are the standard/pre-set tags in Gorgias? Which tags come with a new Gorgias account? How to identify common customer support tags? Can default tags be deleted? Key Concepts/Keywords: Default Tags, pre-set tags, standard tags, built-in tags, Gorgias Tags, ticket classification, customer support, tag list, delete tags, auto-close, cancel order, damaged, refund, order status.
Create, edit, or delete Tags
Main topic & features: Managing Tags in Gorgias. Features: Create Tag, Edit Tag, Delete Tag. Questions/problems answered: How to create, edit (name, description, color), and delete tags. Explains which user roles (Admins, Lead agents) can manage tags. Addresses why a tag may not be deletable (if used in a Rule). Key concepts & keywords: Tags, Gorgias, create, edit, delete, manage, admin, lead agent, settings, productivity, rules, permissions.
Merge or sort Tags
Main Topic & Features: Gorgias Tag Management, Sort Tags, Merge Tags. Questions/Problems Addressed: How to organize and order your Gorgias tags. How to deal with duplicate tags. How to sort tags by usage frequency (most used) or alphabetically. How to change ascending/descending sort order for tags. How to combine two similar or duplicate tags into one, deleting the other. Key Concepts & Keywords: Gorgias, tags, tag management, sort, merge, organizing, reorder, duplicate, combine, delete, usage frequency, alphabetical order, ascending, descending, Tickets column, Tag column, checkboxes, Merge button, Help Center.