Manage users in Gorgias
Main Topic: User Management Feature Names: Users, Create user, Delete user, Edit user, Change user's role, Settings icon Questions Answered: How to add/create, remove/delete, edit users in Gorgias? How to change a user's role/permissions? What happens to tickets when a user is deleted? Can I delete my own account or the account owner? Why is an email "already in use" when changing a user's email? Key Concepts: User accounts, admin access, invitations, roles, permissions, 2FA, account ownership, ticket unassignment, statistics, filters. Keywords: Users, create, delete, edit, manage, accounts, roles, permissions, admin, invitation, remove access, security.
Login Issues
Main Topic/Features: Gorgias login troubleshooting, SSO (Google/Microsoft 365), Two-Factor Authentication (2FA), mobile app, desktop browser, cache & cookies, password reset. Problems Answered: How to fix login issues on desktop & mobile, including SSO password recovery, resolving 2FA problems (Admin reset token), clearing browser cache/cookies, and fixing "Too many login attempts" errors. Key Concepts/Keywords: Login issues, troubleshooting, password reset, SSO, 2FA, authenticator app, cache, cookies, mobile login, desktop login, "Too many login attempts", Gorgias.