Manage users in Gorgias
Main topic & feature names: Gorgias user account management (add, create, delete, edit users), changing user roles. Questions or problems this article answers: How to add/invite, remove/delete, or edit user profiles. How to change user roles and permissions. What happens to tickets and analytics upon user deletion. Troubleshooting "email already in use" errors. Explains admin requirements and account ownership transfer. Key concepts & keywords: User, account, admin, roles, permissions, create, add, delete, remove, edit, manage, invitation, settings, email, tickets, analytics, 2FA, ownership.
Login Issues
Main Topic/Features: Gorgias login troubleshooting, SSO (Google/Microsoft 365), Two-Factor Authentication (2FA), mobile app, desktop browser, cache & cookies, password reset. Problems Answered: How to fix login issues on desktop & mobile, including SSO password recovery, resolving 2FA problems (Admin reset token), clearing browser cache/cookies, and fixing "Too many login attempts" errors. Key Concepts/Keywords: Login issues, troubleshooting, password reset, SSO, 2FA, authenticator app, cache, cookies, mobile login, desktop login, "Too many login attempts", Gorgias.