Tickets Sidebar 101
Main Topic: Tickets Sidebar organization, Views, and Sections. Feature Names: Default Views, Custom Views, Shared Views, Private Views, Live Chats, Tickets panel. Questions/Problems: How to organize ticket sidebar, manage default views, understand views vs. sections, handle real-time messaging, create custom views, troubleshoot deactivated views. Key Concepts: Filtered ticket groups, collapsable sections, workflow streamlining, admin controls, dynamic ticket organization, real-time messaging prioritization. Keywords: Sidebar, Views, Sections, Tickets, Default, Custom, Shared, Private, Live Chats, Organization, Filters, Workflow, Admins, Agents.
Tickets Panel
Main topic and feature names: Gorgias Tickets panel, ticket preview, ticket management, ticket status indicators, personalized ticket sorting. Questions or problems this article answers: How to view and manage tickets efficiently without leaving the current one? What do the blue (customer message), grey (agent message), and red dot (unread) icons mean? How to sort tickets by creation date, last message, or last received message? How to enable/disable the Tickets panel and set individual sorting preferences? Key concepts and keywords: Tickets panel, ticket management, ticket preview, ticket status, unread messages, new messages, agent messages, customer messages, ticket sorting, left sidebar, sorting preferences, Gorgias.
Manage views and sections in Gorgias
Topic: Ticket Organization, Workflow Management Feature Names: Views, Sections, Default Views, Shared Views, Private Views, Filters Questions/Problems: How to organize tickets in Gorgias? How to streamline ticket workflows? What are the different types of views (default, shared, private)? Who can create/manage views and sections? How to create, edit, delete, or order views/sections? How to manage visibility settings for shared views? How to add views to sections? Keywords: Tickets, inbox, helpdesk, organize, workflow, manage, create, edit, delete, default, shared, private, section, filter, admin, lead, agent, permissions, visibility.
Best practices and templates for Views
Main Topic & Features: Gorgias Views customization, filters. Discusses Order-based, Social Media, Language-specific, Tag/Assignment, Channel-specific, and SLA Views. Questions/Problems Answered: How to customize ticket grouping, manage workflow effectively, align support teams (e.g., by language or type), prioritize tickets (social, live channels), and track by response time. Key Concepts & Keywords: Views, filters, tickets, workflow, agents, teams, customization, social media, language, channel, tags, SLA, ticket management, prioritization.