WhatsApp FAQs
Main Topic/Features: Gorgias WhatsApp integration, WhatsApp Business API, 24-hour customer service window, Gorgias Rules, message templates. Answers: Is WhatsApp free for Gorgias customers (yes, but tickets are billable)? Can one phone number be used on multiple WhatsApp tools (no, only one account)? How to migrate a phone number from other WhatsApp accounts/tools (delete or use migration wizard, with data loss info)? What is the 24-hour customer service window and how it works with message templates? Can Rules extend the 24-hour window (can encourage replies, but window still closes)? Supported media types (WEBP, audio, video, documents) and limitations (no direct voice recording, no calls, no mobile app support, no GIFs). Country-based WhatsApp usage limitations. Key Concepts/Keywords: WhatsApp, Gorgias, integration, free, billable tickets, phone number migration, 24-hour customer service window, Rules, message templates, media support, voice messages, calls, mobile app, country limitations.
WhatsApp Message Templates
Main topic & feature names: WhatsApp Message Templates, Gorgias Helpdesk, Facebook Business Manager, WhatsApp Manager. Gorgias supports text-based templates (including Quick Replies). Questions or problems this article answers: How to create, submit, get approved, and manage WhatsApp Message Templates. How to use templates to initiate customer conversations in Gorgias, particularly outside the 24-hour service window. What are the requirements for WhatsApp template approval regarding categories, content, and formatting. Key concepts & keywords: WhatsApp Message Templates, 24-hour customer service window, template submission, template approval, Gorgias integration, Facebook Business Manager, WhatsApp Manager, Marketing, Authentication, Utility, text-based templates, Quick Replies, WhatsApp Variables, WhatsApp Commerce Policy, WhatsApp Business Policy.
WhatsApp Phone Number Migration
Main Topic: WhatsApp phone number migration to Gorgias Features: Migration Wizard, WhatsApp Business Account (WABA) Questions Answered: How to migrate a WhatsApp number from another provider (Zendesk, Twilio, etc.) to Gorgias? When should I migrate vs. simply connect my WhatsApp number? What are the steps for migrating a WhatsApp number? How to find the WhatsApp Business Account ID? What data is retained during migration? Key Concepts: WhatsApp Business API, temporary number, 2FA, verification, Meta API limits Keywords: WhatsApp migration, Gorgias, phone number transfer, WABA, connect WhatsApp, Twilio, Zendesk
WhatsApp Template Quality Rating
Main Topic & Features: WhatsApp template quality monitoring and management. Features: WhatsApp Business Manager, template statuses (Active - Low quality, Paused, Disabled), template Insights, message metrics. Questions/Problems Answered: How WhatsApp evaluates template quality (read rates, blocks); what happens to low-quality templates (pauses, disabling); how to track template performance; strategies to improve read rates and engagement, preventing blocks. Key Concepts & Keywords: WhatsApp, templates, quality score, read rates, blocks, reports, engagement, ROI, Paused, Disabled, Business Manager, Insights, metrics, Messages sent, Messages opened, Top block reason, opt-in, opt-out, message frequency, personalization.