AI Agent & automation features

Report order issue 101

Main topic/Features: Report order issue feature (part of Order Management), AI Agent subscription. Answers: How customers submit order-related inquiries, how tickets are automatically created with order and customer details, how to customize and conditionally display issue options based on order status (e.g., Delivered) for Chat, Help Center, and Contact Forms. Key concepts/Keywords: Customer self-service, order inquiry, issue reporting, ticket automation, conditional display, order status.

Return Flow with Loop Returns

Main topic/features: Loop Returns integration with Gorgias Order Management, AI Agent, Chat, Help Center, Workflows. Questions/problems: How to connect & configure Loop Returns for customer order returns. Shopper experience for returns initiated via Gorgias Chat or Help Center. Keywords: Loop Returns, Order Management, returns, AI Agent, integration, self-service, customer support, return method, workflows, shopper experience.

Default scenarios

Main Topic/Feature: Gorgias Report Issue feature, order issue scenarios. Questions/Problems: How to configure and use pre-defined or custom scenarios for various customer order issues. What self-service options customers have for refunded, cancelled, processing, failed, shipped, delivered, or undefined order statuses. How to customize, edit, or create new scenarios. Key Concepts/Keywords: Report Issue, scenarios, order status, customer support, self-service, customization, refunded, cancelled, processing, failed, shipped, delivered, fallback, refund, reorder, edit order, discount, delivery, shipping, damaged, defective, missing items.

Set up a return flow with Order Management

Main Topic: Return Order flow in Gorgias Order Management. Features: Return Order, Order Management, Loop Returns integration. Questions/Problems: How to allow customers to request returns? How to set up automated return responses? How to integrate with Loop Returns for returns? How to define return eligibility windows? Key Concepts & Keywords: Return Order, Order Management, Workflows, Eligibility window (Order Created, Order Delivered), Return method (Automated response, Loop Returns), Shopify, API key, Chat widget.

Order Management: create a new scenario to report order issues

Main topic and feature names: Gorgias 'Report order issue' option in Order Management Workflows, Scenarios, automated customer replies Questions or problems this article answers: How to enable and customize shopper self-reporting for order problems (shipping, returns, refunds, cancellations). How to create custom order issue scenarios with specific order conditions and automated responses for shoppers. Key concepts and keywords: Self-service, customer support, order issues, Gorgias, Shopify, order conditions, automated replies, workflows, issue reporting, customer experience

AI Agent explained

Main topic: AI Agent Feature names: Support agent, Shopping assistant, Skills, Knowledge, Actions, Tone of voice, Language settings, Vision, Handover, AI reasoning, Direct feedback Questions answered: What is AI Agent? How does AI Agent work? How do I control AI Agent's behavior? What conversations can AI Agent handle? On which channels does AI Agent operate? How does AI Agent integrate with other Gorgias features (flows, order management, rules, macros)? Keywords: AI, Automation, Customer service, Support, Shopping, E-commerce, Shopify, Multi-channel, Returns, Order tracking, Cancellations, Post-purchase, Pre-purchase, Conversational AI, Customization, Control, Feedback, Gorgias

AI coverage: review and manage the topics AI Agent handles

Main Topic: AI Agent Coverage, Intent Management, Handover Configuration Features: AI coverage page, Intents, Skills, Handover topics, AI Agent Questions Answered: How to control AI Agent's ticket handling. How to review AI Agent performance by intent. How to configure AI Agent to resolve specific intent tickets. How to identify and manage sensitive topics for human handover. How to link skills to intents and manage handover topics. Keywords: AI Agent, AI coverage, intent, handover, skill, ticket management, automation, customer service, Gorgias, Shopify, roles, Owner, Admin, Lead.

Create an action for AI Agent

Main Topic: AI Agent Actions (automating tasks for shoppers) Feature Names: AI Agent Actions, Actions Library, Skills, Guidance, Customer Confirmation, Conditions, Advanced Editor, Playground Questions/Problems: How to create and manage AI Agent actions? How to get pre-built actions from connected apps? How to build custom actions with multiple steps? How to define when an action runs (conditions, skills, guidance)? How to test an action? How to connect apps for actions? Key Concepts: Automate customer requests, self-service, app integration, action steps, variables, action testing, user roles, AI Agent plans, Shopify. Keywords: AI Agent, actions, automation, workflows, app integration, Shopify, skills, guidance, conditions, customer confirmation, custom actions, manage actions, create actions, test actions.

Customize AI Agent's tone of voice

Main Topic & Feature Names: AI Agent Tone of Voice, Personality, What to Say, What to Avoid, Emojis, Channel-Specific Instructions, Playground. Questions Answered: How to configure AI Agent's communication style. How to set a general personality for AI Agent. How to customize greetings, sign-offs, and terminology. How to restrict words or behaviors for AI Agent. How to manage emoji usage by AI Agent. How to tailor AI Agent's tone for different channels (email, chat, SMS, social). How to test AI Agent's tone of voice settings. What roles and plans can use this feature. Key Concepts & Keywords: AI Agent, Tone of Voice, personality, brand voice, communication style, channel-specific, greetings, sign-offs, terminology, forbidden words, emojis, Playground, testing, Shopify, Owner, Admin, Lead, Custom personality, Verbosity.

Gaia explained

Main Topic: Gorgias Gaia AI Teammate (Beta) Features: Conversational AI, AI Agent setup & optimization, Ticket & inbox management, Rules & Macros creation, Knowledge base updates, Analytics & Reports Questions Answered: What is Gaia and what can it do? How does Gaia differ from AI Agent or Gorgias MCP? Does Gaia make automatic changes or draft customer replies? How often should I use Gaia? What data does Gaia access? Key Concepts: Conversational AI, Helpdesk automation, AI Agent coaching, Ticket management, Rules, Macros, Knowledge management, Analytics. Keywords: Gaia, AI Teammate, Gorgias AI, Helpdesk automation, Ticket organization, Rules and Macros, Knowledge base, Analytics, AI Agent optimization.

How AI Agent uses Vision to understand images

Main Topic: AI Agent Vision, AI image recognition Feature Names: Vision, AI Agent, Guidance, Large Language Model (LLM) Questions/Problems: How does AI Agent understand images? What channels support AI Agent Vision? How to optimize AI Agent's image analysis? Can AI Agent identify product issues, process returns, or extract order info from images? What image formats are supported? How is sensitive information handled in images? Does AI Vision support multiple languages? Key Concepts/Keywords: AI Agent Vision, image analysis, visual content, customer conversations, problem-solving, escalations, supported channels (email, chat, Instagram DMs, Facebook Messenger, WhatsApp), product issues, return/refund validation, order processing, product suggestions, Guidance, custom instructions, damaged products, missing items, return labels, image formats (PNG, JPEG, WEBP, GIF), sensitive information, privacy, multilingual.

How to test automation features without creating billable tickets

Main topic & Features: Gorgias Test mode for automations: Flows, Order Management, Article Recommendations. Questions/Problems: How to test automated workflows without incurring billing for automated interactions. How to verify automation setup before deployment. Key concepts & Keywords: Test mode, automations, automated interactions, Flows, Order Management, Article Recommendations, AI Agent subscription, verify, billing, channels (Chat, Email, Contact Form), Lead/Admin permissions.

Preview AI Agent responses with test conversations

Main Topic: AI Agent Test Conversations Feature Names: AI Agent, Playground, Test conversations, Actions, Skills, Guidance, Help Center articles Questions/Problems: How to preview AI Agent responses? How to test AI Agent settings, content, and tone? How to configure test channels and target audiences? How to test AI Agent actions safely? How to test draft skills, guidance, or help center articles before publishing? Do test conversations impact real customers or billing? Key Concepts/Keywords: AI Agent testing, Playground, test mode, conversational AI, customer service AI, draft testing, preview AI responses, AI actions, channel configuration, target audience, Shopify integration, ticket usage, analytics, roles (Owner, Admin, Lead)

Set up and use AI Agent on Chat

Main Topic: AI Agent, Chat Feature Names: AI Agent, Chat, Flows, Shopper Authentication, Article Recommendations, Tone of Voice. Questions Answered: How to connect AI Agent to Chat channels. What are the requirements and prerequisites for enabling AI Agent on Chat? How does AI Agent respond to customer messages in Chat? How does AI Agent hand over conversations to live agents? How does AI Agent handle authentication for personal information? How are abandoned conversations managed with AI Agent on Chat? Key Concepts: Automating support, customer service, conversational AI, ticket deflection, live agent handover, chatbot, Shopify, self-service. Keywords: Gorgias, AI Agent, Chat, connect, enable, setup, configuration, customer support, automation, chatbot, Shopify, flows, authentication, handover, article recommendations, tone of voice.

Shopping Assistant explained

Main Topic/Features: Shopping Assistant (AI Agent feature), Buying Intent, Selling Style, Product Recommendations, Discounts, AI FAQs, Search Assist. Answers: How to use Shopping Assistant for pre-purchase sales engagement. Who can access it (Owner, Admin, Lead roles; AI Agent plan with Shopify). What it does (answers product questions, recommends products, uses discounts). How it works (AI uses shopper activity, product data). How buying intent (Discovery, Interested, Ready to buy) and selling style (Educational, Moderate, Promotional) shape interactions. How to get started and configure. Keywords: Gorgias, AI Agent, Shopping Assistant, sales automation, pre-purchase, customer engagement, Shopify, roles, subscription, product information, buyer intent, conversion, chat, email, SMS.

Skills explained

Main Topic: AI Agent Skills. Feature Names: Skills, AI Agent, Intents, Instructions, Knowledge, Guidance, Actions. Questions/Problems Answered: What are AI Agent skills and how do they work? How do skills provide control over AI Agent responses? How do skills differ from general knowledge/guidance? When should I create a skill versus using knowledge? How do skills interact with existing AI Agent knowledge? How can I improve AI Agent's performance using skills? Key Concepts & Keywords: AI Agent, Skills, Intents, Instructions, Knowledge, Guidance, Conversation Types, Automated Responses, Performance Control, Targeted Changes, Iteration, Actions, Predictable Behavior. Return/Request, Order/Cancel, Cancellations, Customer Service, Support Automation.

Best practices: prepare Shopping Assistant for sales conversations

Main Topic: Optimizing AI Agent Shopping Assistant Feature Names: AI Agent, Shopping Assistant, Chat, Handover Topics, Excluded Topics, Rules, Shopify Integration, Help Center, Guidance, Macros. Questions/Problems: How to configure AI Agent for sales, increase conversions, provide relevant product info, manage handovers, optimize Chat settings for sales, troubleshoot chat visibility issues. Key Concepts: AI Agent, Shopping Assistant, Sales Conversations, Conversion, Chat Widget, Product Recommendations, Handover, Excluded Topics, Sales Knowledge, Shopify, Help Center, Guidance, Macros, Chat Visibility, Chat Appearance. Keywords: AI Agent, Shopping Assistant, Sales, Conversion, Chat, E-commerce, Customer Service, Product Recommendations, Gorgias, Setup, Configuration, Best Practices.

Compatibility of automation features with ecommerce store providers

Gorgias automation features compatibility with e-commerce platforms. Features covered: AI Agent, Flows, Order Management, Article Recommendation. Answers which Gorgias automation features are supported by specific e-commerce platforms (Shopify, BigCommerce, Magento, WooCommerce, PrestaShop). Details platform-specific limitations and subscription requirements for automation. Keywords: Gorgias, automation, compatibility, Shopify, BigCommerce, Magento, WooCommerce, PrestaShop, AI Agent, Flows, Order Management, Article Recommendation, e-commerce, platform support, integration, limitations, AI Agent subscription.

Create a new skill for AI Agent

Main Topic: Creating AI Agent Skills Feature Names: AI Agent, Skill, Intents, Knowledge, Actions, Variables, Playground, Shopify Questions/Problems: How to create, configure, test, and enable AI Agent skills. How to use templates, add instructions, variables, actions, link intents, and manage knowledge for skills. Key Concepts: AI Agent, Skill creation, Skill management, Instruction writing, Intent linking, Knowledge configuration, Testing, Enabling skills, Automation, Customer service. Keywords: AI Agent, Skills, Create skill, Configure skill, Test skill, Enable skill, Instructions, Intents, Knowledge, Actions, Templates, Shopify integration.

Customize how AI Agent hands over to your team

Main Topic: AI Agent Handovers Feature Names: AI Agent, Handover topics, Prevent AI Agent from answering, Handover confirmation, Handover instructions, Email capture, Auto-assignment rule Questions/Problems: How does AI Agent hand over conversations to human agents? How to configure AI Agent to hand over specific topics? How to prevent AI Agent from responding to certain tickets? How do handovers work differently across channels (email, SMS, chat)? How to customize chat handover behavior (confirmation, messages, email collection)? How to auto-assign handover tickets to a team? Key Concepts/Keywords: AI Agent, handover, escalation, customer support, human agent, topic configuration, exclusion, chat, email, SMS, auto-assignment, roles (Owner, Admin, Lead), Shopify.

Enable AI Agent on SMS

Main Topic: AI Agent on SMS. Feature names: AI Agent, SMS add-on, Shopify integration. Questions/Problems: How to enable AI Agent for SMS? How to preview AI Agent's SMS responses? What to expect from AI Agent's SMS interactions? How does AI Agent confirm shopper identity via SMS? Key Concepts: AI Agent SMS, Enable AI Agent SMS, Preview AI Agent, AI Agent responses SMS, Shopper identity verification SMS, SMS add-on, Shopify stores, Phone number integration, Test conversations, Initial message footer, Disclosure, Character limit, Image/file attachments, Skills, Knowledge, Tone of voice, Handover. Keywords: Gorgias, AI Agent, SMS, Text messages, Customer support, E-commerce, Shopify, Automation, Chatbot, Identity confirmation, Live preview.

How AI Agent improves over time

Main Topic & Features: Gorgias AI Agent continuous improvement cycle (Train, Test, Deploy, Analyze), Skills. Questions/Problems: How to continuously improve AI Agent's conversation handling and accuracy? How to manage, refine, and monitor AI Agent's performance over time? How to update AI Agent's knowledge, tone, and skills for Shopify stores? Key Concepts & Keywords: AI Agent, skills, knowledge, Shopify, Train, Test, Deploy, Analyze, continuous improvement, feedback, intents, handover rate, CSAT, automation rate, tone of voice, test conversations.

How Shopping Assistant recommends products

Main topic: Shopping Assistant product recommendations Feature names: Shopping Assistant, AI Agent, Shopify catalog, Custom product information, Guidance, Selling style Questions/Problems: How does Shopping Assistant recommend products? What information does it use? How does it assess shopper intent? How are recommendations displayed? How to manage recommended products? Key concepts: context-aware, buying intent (Discovery, Interested, Ready to buy), browsing activity, product information sources (Shopify, website, custom), recommendation types (similar, complementary, popular), selling style, chat/email/SMS display, out-of-stock products, promoted/excluded products, product variants. Keywords: Gorgias, AI Agent, Shopping Assistant, product recommendation, Shopify, customer support, e-commerce, product catalog, buying intent, selling style, product display.

Manage your actions

Main Topic: Managing AI Agent Actions Feature Names: Actions Library, AI Agent, Skills, Guidance, Event Logs. Questions/Problems: How to find, create, manage, enable/disable, edit, view usage, delete, and troubleshoot AI Agent actions. How to use filters and search. How to add actions to skills/guidance. Key Concepts: Actions Library, AI Agent actions, action status, action usage, connected apps, Shopify, event logs, "Runs automatically," "Not used." Keywords: AI Agent, actions, library, manage actions, skills, guidance, enable, disable, edit, delete, usage, event logs, troubleshoot, filter, search, Shopify.

Review your AI Agent performance

Main topic: AI Agent Report Feature names: AI Agent, Support Agent, Shopping Assistant, AI Agent Overview report, Analytics, AI & automation, filters, drill-downs, charts, performance breakdown table, Export (PDF, CSV). Questions answered: How to access and navigate the AI Agent report? How to analyze AI Agent's performance (overall, Support Agent, Shopping Assistant)? How to use filters (date, aggregation, channel, store) to customize data views? How to review key metrics and drill down into ticket details? How to analyze trends and compare performance using charts and tables? How to customize metrics and export report data? What to do if no data appears? Key concepts/keywords: AI Agent performance, analytics, automation rate, conversions, sales, time saved, cost saved, intents, channels, Shopify.

Review your overall automation performance

Main Topic: AI Agent Overview Report, Automation Analytics Feature Names: AI Agent Overview report, AI Agent, Flows, Order Management, Article Recommendations, Analytics (Overview) Questions/Problems: How to monitor automation performance across stores? How to assess AI Agent, flows, order management, and article recommendation effectiveness? How to filter, analyze, and export automation data? Troubleshooting "No data found" in reports. Key Concepts/Keywords: Automation performance, analytics, metrics, charts, trends, filters (date, aggregation, channel, store), key metrics, performance breakdown table, export (PDF, CSV), roles, plans, data analysis.

Start a chat with Gaia

Main Topic: Gaia AI Teammate Feature Names: Gaia, Ask first mode, Auto-run mode, Chat management, Conversation sharing. Questions/Problems: How to use Gaia? What can Gaia do? How to start/manage Gaia chats? How to share Gaia conversations? How to approve/reject Gaia's changes? What's the difference between Ask first and Auto-run? Can I undo changes? Are there keyboard shortcuts? Key Concepts/Keywords: Conversational AI, helpdesk automation, data analysis, account setup, chat history, share link, approve changes, reject changes, user permissions, beta feature.

Create Actions: use advanced options to build custom Actions for AI Agent

Main Topic: AI Agent Custom Actions, Advanced Editor/Options Feature Names: Visual workflow builder, HTTP requests, Collect Information (variables), Conditional steps Questions/Problems: How to create custom AI Agent Actions, connect AI Agent to 3rd-party apps, use conditional logic, collect shopper info, debug Action errors. Key Concepts/Keywords: AI Agent, Actions, custom actions, advanced editor, workflow builder, HTTP requests, APIs, 3rd-party apps, variables, conditional logic, data types, Shopify, testing, troubleshooting, event logs.

Create and manage routines with Gaia

Main Topic: Gaia Routines (AI automation) Feature Names: Gaia, Routines, Create routine, Manual run, Edit routine, Pause routine, Delete routine, Routine templates. Questions/Problems: How to automate recurring tasks with AI? How to create, manage, view, and interact with Gaia routines? How to use Gaia for performance monitoring, trend analysis, and reporting? Limitations of Gaia routines (e.g., cannot send customer messages). User roles and routine limits. Key Concepts/Keywords: AI automation, recurring tasks, scheduled tasks, prompt, templates, monitoring, reporting, analysis, Gaia, routines, daily, weekly, monthly, performance, at-risk conversations, knowledge gaps, macros, rules, team performance.

Enable AI Agent on Instagram and Facebook Messenger (Beta)

Main topic: AI Agent on Instagram & Facebook Messenger Feature names: AI Agent, Socials, Respond to image-only messages, Use Initial message footer Questions/problems answered: How to enable/disable AI Agent on Instagram/Facebook, preview AI Agent responses, handle image-only messages, add disclosure, understand response behavior, identity confirmation on social. Key concepts: Social media integration, AI Agent deployment, Beta feature, Shopify, tone of voice, skills, knowledge, identity confirmation, 24-hour messaging window, test conversations, image messages. Keywords: AI Agent, Instagram, Facebook Messenger, social channels, setup, enable, disable, preview, deploy, image-only, initial message footer, identity verification, Shopify, roles (Owner, Admin, Lead).

How Shopping Assistant uses discounts

Main Topic/Features: Shopping Assistant, AI Agent, Discounts, Shopify integration. Covers Gorgias-generated discount codes and Shopify automatic discounts. Answers: How Shopping Assistant uses discounts (generating unique codes, detecting and mentioning automatic discounts) to convert shoppers. Who can use this feature (Owner, Admin, Lead roles; AI Agent plan; Shopify stores). How to configure discount strategy and selling style. How different discount types work together and their limitations. Keywords: Roles (Owner, Admin, Lead), AI Agent plan, Shopify, discount strategy (No, Conservative, Strategic, Generous), selling style (Educational, Moderate, Promotional), buying intent, unique single-use discount codes, automatic discount types (amount off order, free shipping, amount off products, buy X get Y), combining discounts, headless storefronts.

Let AI Agent autofill tags and ticket fields

Main Topic: AI ticket tagging and autofilling ticket fields. Feature Names: AI Agent, AI ticket tagging, Ticket Fields. Questions Answered: How to set up AI Agent to automatically add tags and fill ticket fields. Requirements for using AI ticket tagging. How AI Agent determines which tags/fields to apply. If AI Agent works across email/chat. If AI Agent respects conditional/required fields. If human agents can override AI-filled data. How this feature improves automations. Key Concepts: Automatic tagging, ticket organization, data analysis, automations, conditional fields, required fields. Keywords: AI Agent, AI ticket tagging, autofill, tags, ticket fields, Gorgias, automation, customer support, helpdesk.

Manage your skills

Main topic: Managing AI Agent Skills Feature names: AI Agent, Skills, Drafts, Version History, Performance Metrics (ticket volume, handover rate, CSAT) Questions answered: How to edit, enable/disable, view performance, and delete AI Agent skills. How to use drafts and restore previous skill versions. Who can use this feature (Owner, Admin, Lead roles with AI Agent plan on Shopify). Key concepts/keywords: AI Agent skills, skill management, editing skills, updating instructions, intents, knowledge, publishing changes, drafts, restoring versions, enabling/disabling skills, skill performance, deleting skills, Shopify.

Security and privacy FAQ for Gorgias AI Agent

Main topic & feature names: AI Agent, LLM, OpenAI, Anthropic, Gorgias Questions/problems this article answers: Which LLMs train AI Agent, how it's trained, data privacy concerns (no external LLM training, cross-brand data use, customer data security), hallucination safeguards, handling sensitive topics, data storage location, and AI disclosure obligations. Key concepts & keywords: AI Agent, LLM, Large Language Model, OpenAI, Anthropic, data privacy, data security, training data, hallucination, no data retention, GDPR, SOC2, CPRA, knowledge sources, Exclusion topics, Handover topics, Google Cloud Platform, disclosure, Email Signature.

Best practices for writing skills

Topic: AI Agent Skill Best Practices Features: AI Agent, Skills, Intents, Actions, Rules, Test Conversations Questions/Problems: How to effectively write AI Agent skills. Which conversations to prioritize for skill creation. How to format skill instructions for clarity. What limitations skills have. How to test and troubleshoot skill issues. Key Concepts: Clear instructions (WHEN, IF, THEN logic). Resolution for every path. Positive instructions vs. prohibitions. Setting boundaries. Audience naming. Action referencing. Formatting for clarity (bullets, bold, single actions). Skill limitations (e.g., ticket actions via rules, macros). Troubleshooting (trigger, completeness, formatting, actions). Keywords: AI Agent, skill writing, skill creation, AI instructions, AI best practices, Gorgias AI, intents, actions, rules, troubleshooting AI, clear instructions, conversation coverage.

Continuously improve AI Agent with Opportunities (Beta)

Main topic: AI Agent Opportunities (Beta) Features: Opportunities, AI Agent, Shopify integration, Fill knowledge gap, Resolve knowledge conflict Questions/problems: How to improve AI Agent performance? How to find and act on AI Agent recommendations? How to fix missing or conflicting AI Agent knowledge? Who can access Opportunities? How to export related tickets? Keywords: AI Agent, Opportunities, Beta, Knowledge gap, Knowledge conflict, Shopify, Owner, Admin, Lead, Upgrade, Review, Dismiss, Export tickets, Notifications, Guidance, Help Center, Snippets, Public beta, AI Agent performance, AI Agent optimization

Customize your selling style and discount strategy

Main Topic: Shopping Assistant strategy settings Feature Names: Shopping Assistant, AI Agent, Selling Style, Discount Strategy Questions Answered: How to change Shopping Assistant's selling style? How to change Shopping Assistant's discount strategy? Who can access and configure Shopping Assistant settings? What are the available selling styles (Educational, Moderate, Promotional)? What are the available discount strategies (No discount, Conservative, Strategic, Generous)? How do selling style and discount strategy impact Shopping Assistant's conversations and offers? What are the prerequisites (roles, plans, store type) for using Shopping Assistant? Key Concepts: AI Agent, customer engagement, proactive recommendations, discount codes, Shopify integration, user roles (Owner, Admin, Lead), plan requirements (AI Agent upgrade), conversational AI. Keywords: Shopping Assistant, AI Agent, Selling Style, Discount Strategy, Educational, Moderate, Promotional, No discount, Conservative, Strategic, Generous, Gorgias, Shopify, AI, conversational commerce, discount codes, customer service.

Enable AI Agent on WhatsApp (Beta)

Main Topic: Enable AI Agent on WhatsApp. Feature Names: AI Agent, WhatsApp, Shopify, AI Agent on Socials, Image-only messages, Initial message footer. Questions/Problems Answered: How to activate AI Agent for WhatsApp conversations. How to preview AI Agent responses before going live. How AI Agent handles image-only messages and shopper identity verification on WhatsApp. Who can use this feature (roles, plans, store types). FAQs about multi-WhatsApp numbers, channel-specific settings, and ticket behavior. Key Concepts & Keywords: AI Agent deployment, WhatsApp integration, customer support, automated responses, shopper identity, tone of voice, test conversations, image processing, disclosure, security, privacy.

How to upgrade your AI Agent subscription

Main Topic: AI Agent upgrade, AI Agent features Feature Names: Shopping Assistant, Opportunities Questions/Problems: How to upgrade AI Agent subscription for new features? How to access Shopping Assistant skills and Opportunities? What are the requirements to upgrade AI Agent? Key Concepts: upgrade AI Agent, AI Agent features, Shopping Assistant, Opportunities, updated pricing, subscription agreement, Admin role, Account Owner, pre-May 28 2025 signup, AI Agent settings, billing.

See how your skills and knowledge are performing

Main Topic: AI Agent Performance, Skill Performance, Knowledge Performance Feature Names: AI Agent, Skills, Knowledge, Ticket Drill-down, Performance Metrics Questions Answered: How to monitor AI Agent's effectiveness? How to identify underperforming skills/knowledge? How to improve AI Agent responses? How to interpret AI Agent performance metrics (ticket volume, handover, CSAT, intent)? How to view historical performance trends? How to access conversation details for analysis? Key Concepts: AI Agent optimization, skill performance, knowledge base performance, customer satisfaction (CSAT), handover rate, ticket volume, intent detection, performance trends, continuous improvement, Gorgias, Shopify. Keywords: AI Agent, performance, skills, knowledge, CSAT, handover, tickets, metrics, review, analyze, optimize, improvement, Gorgias.

Set the language AI Agent replies in

Main Topic: AI Agent Language, Reply Language Feature Names: AI Agent, Language settings Questions/Problems: How does AI Agent determine reply language? How to change AI Agent's reply language? How to set a fixed language for AI Agent replies? Who can configure AI Agent language settings? Which plans and store types support AI Agent language settings? Key Concepts/Keywords: AI Agent, reply language, default behavior, fixed language, localization, language detection, language configuration, Owner, Admin, Lead, Shopify, tone of voice.

Set up and go live with AI Agent

Main topic: Gorgias AI Agent setup and deployment. Feature names: AI Agent, Knowledge, Skills, Actions, Tone of Voice, Handover Instructions, Shopify Integration, Playground. Questions/Problems: How to set up and go live with AI Agent? How to integrate brand content for AI Agent responses? How to define conversation handling with Skills? How to enable AI Agent to perform tasks in other apps? How to customize AI Agent's behavior (tone, handovers)? How to test AI Agent before going live? How to monitor and improve AI Agent's performance? Key concepts/keywords: AI Agent, setup, go live, configuration, knowledge base, skills, actions, Shopify, content, guidance, tone of voice, handover, testing, monitoring, improvement, customer service automation, customer support AI.

View event logs for AI Agent Actions

Main Topic: AI Agent Actions Event Logs Feature Names: AI Agent, Actions, Event Logs, HTTP Request/Response Questions/Problems: How to monitor AI Agent Action performance? How to troubleshoot failed AI Agent Actions? How to view details of AI Agent's interactions with other apps? How to understand partially successful Actions? Key Concepts: Event Log, troubleshooting, error identification, HTTP requests, API calls, success/failure status, partially successful actions, admin/team lead access. Keywords: AI Agent, Actions, Event Log, Log, Error, Success, Troubleshooting, HTTP Request, API, Integration, Debugging, Failed Action, Partially Successful.

Add your brand's content for AI Agent

Main topic: AI Agent content, Gorgias AI Agent Knowledge Base Features: Guidance, Help center articles, Store website sync, URL sync, Document upload, AI Agent Playground (test conversations) Questions/Problems: How to add/manage content for AI Agent? What content types can AI Agent use? How to ensure AI Agent gives accurate responses? How to test AI Agent's understanding of content? Key concepts: AI Agent, Knowledge, Content sources, Shopify integration, Roles (Owner, Admin, Lead), Content management, Testing, Snippets, Public URLs, Document types.

AI Agent Actions: make changes to Shopify orders

Topic: AI Agent Actions for Shopify Features: Cancel Order, Edit Shipping Address, Remove Order Item, Replace Order Item, Reship Order for Free, Add to Order Note. Questions/Problems: How to automate Shopify order modifications (cancel, address change, item removal/replacement, reship) using AI Agent? What actions can AI Agent perform on Shopify orders? How to set up AI Agent for Shopify actions? What are the limitations? Keywords: Gorgias AI Agent, Shopify, Order Management, Automation, Cancel order, Edit shipping address, Remove item, Replace item, Reship order, Order note, E-commerce, Customer support, 24/7 automation, Integrations.

Change AI Agent's name

Main Topic: AI Agent Customization Feature Names: AI Agent, AI Agent Bot, AI Agent Email, AI Agent SMS, AI Agent Chat Questions Answered: Who can change the AI Agent's name? How to change the AI Agent's name? How to disclose that messages are AI-generated? How to add a disclosure for Email, SMS, and Chat when using AI Agent? Key Concepts & Keywords: AI Agent name, customize AI Agent, rename AI Agent AI disclosure, AI-generated messages, AI transparency User roles (Owner, Admin, Lead), AI Agent plan Shopify integration Settings, Users, Email signature, SMS footer, Chat widget privacy policy

Control which products Shopping Assistant recommends

Main Topic: AI Agent Shopping Assistant Product Recommendations Features: Promote Products, Exclude Products, Block Products Questions/Problems: How to control which products Gorgias's AI Shopping Assistant recommends. How to prioritize certain products. How to prevent specific products from being recommended or mentioned at all. Key Concepts: AI Agent, Shopping Assistant, product recommendations, Shopify, promote products, exclude products, block products, product tags, vendors, collections, `gorgias_do_not_recommend`. Roles: Owner, Admin, Lead. Plans: All plans with AI Agent (may require upgrade).

Understand AI Agent tags and ticket views

Main Topic: AI Agent Tags & Ticket Views Feature Names: AI Agent, Lifecycle Tags, Actions Tags, AI Agent Ticket View, Rules Questions/Problems: How does AI Agent categorize tickets? What do different AI Agent tags mean? How can I track AI Agent's progress on tickets? How can I automate actions based on AI Agent's activity? How do I use AI Agent tags in Gorgias rules? Who can use AI Agent features? Key Concepts & Keywords: AI Agent, tags, ai_processing, ai_answered, ai_snooze, ai_close, ai_handover, ai_ignore, ai_executed_action, ai_failed_action Ticket view, inbox, processing, snooze, close, handover, ignore, to review Rules, automation, routing, prioritization, Owners, Admins, Leads, All plans with AI Agent, Shopify.

AI Agent Action: Send Loop Returns portal deep link

Main Topic: AI Agent Actions, Loop Returns Integration Features: AI Agent, Loop Returns Action, API Key Questions/Problems: How to automate returns/exchanges using AI Agent and Loop Returns? How to set up Loop Returns Action in Gorgias? What API key scopes are needed? Key Concepts: AI Agent, Loop Returns, Returns automation, Exchanges, API key, Order scope, Return scope, Conditions, Deep link, Shopper input

AI FAQs: proactively answer shopper questions on your website

• Main topic: AI FAQs • Feature names: AI FAQs, AI Agent, Shopping Assistant • Questions/problems answered: • Who can use AI FAQs? (Roles, plans, store type) • How to set up/turn off AI FAQs? • Where can AI FAQs appear on product pages? (Embedded, floating above chat) • How do AI FAQs work? (AI-generated questions, instant answers, chat handover) • Can I edit/choose AI FAQ questions? • Can AI FAQs appear in multiple places or with other features? • What language do AI FAQs appear in? • What happens if AI Agent can't answer? • Key concepts: Proactive support, product questions, AI-generated, Shopify, customer engagement, chat, conversational commerce, sales, discounts, handover to human agents. • Keywords: AI FAQs, AI Agent, Shopping Assistant, Gorgias, Shopify, product pages, customer support, automated questions, pre-sales, chat widget.

Manage your product information for AI Agent

Topic: AI Agent Product Information Management Features: AI Agent, Products page, Shopify integration, Custom Product Information Questions/Problems: How to manage product data for AI Agent? How to update product info for AI Agent? How to add custom product details? What info does AI Agent use? How to check if AI Agent uses product data? Who can manage AI Agent products? Keywords: AI Agent, product, information, management, Shopify, custom, update, catalog, store website, owners, admins, leads, data, relevance, recommendations, conversations.

Use rules with AI Agent

Main Topic: AI Agent & Gorgias Rules Interaction Feature Names: AI Agent, Gorgias Rules, Prevent AI Agent from answering rule, Re-open low CSAT AI Agent tickets rule, Autoresponder rules Questions/Problems: How do Gorgias rules and AI Agent work together? How to prevent conflicts between rules and AI Agent? How to use pre-built rules for AI Agent? Who can use AI Agent features and on what plans/stores? Key Concepts & Keywords: AI Agent, Rules, Conflicts, Automation, Setup, Pre-built templates, `ai_ignore` tag, Low CSAT, Auto-reply, Autoresponder, Shopify, User roles (Owner, Admin, Lead), AI Agent plans.

Why AI Agent closes or snoozes tickets without responding

Main Topic: AI Agent ticket handling Feature Names: AI Agent, Silent Close, Snooze, Prevent AI Agent from answering rule, Re-open low CSAT AI Agent tickets rule Questions/Problems Answered: Why AI Agent closes tickets silently or snoozes them. How to investigate unexpected closures/snoozes. What AI Agent behaviors can/cannot be changed. How to prevent AI Agent from handling specific tickets. Key Concepts: Silent close, Snooze, AI Agent logic, Ticket workflow, Spam detection, Automated replies, Customer interaction, Ticket investigation. Keywords: AI Agent, ticket close, ticket snooze, silent close, Gorgias, support tickets, automation, help center, customer service, troubleshooting, prevent AI Agent.

AI Agent Action: Send return shipping status from Loop Returns

Main Topic: AI Agent Actions, Loop Returns integration Feature Names: AI Agent, Loop Returns Questions Answered: How to automate return status inquiries using AI Agent? How to connect Gorgias AI Agent with Loop Returns? What are the prerequisites for AI Agent to handle return status? How to find and configure Loop Returns API key for Gorgias? What are common use cases for this automation? Key Concepts & Keywords: AI Agent Actions, Loop Returns, return status, order tracking, automation, API key, integration, customer service, refund, workflow, conditions, scopes (Order, Return).

Coach AI Agent and give feedback to improve its responses

Main topic: AI Agent feedback & improvement. Features: AI Feedback, AI Agent reasoning, Gaia. Answers: How to coach AI Agent, improve its responses, troubleshoot behavior, provide feedback on conversations, skills, knowledge, and reasoning. Keywords: AI Agent, feedback, coaching, improve AI, troubleshooting, AI reasoning, conversation quality, skills, knowledge, sources, Gaia, ticket review, lead/admin permissions, edit sources, suggest sources.

How Gorgias's AI Agent works

Main topic & feature names: Gorgias AI Agent, agentic logic, generative AI, LLMs, Actions, Shopping Assistant, Tone of voice, Handover topics, Knowledge sources, Grounded Responses, Quality Assurance. Questions/problems answered: Explains how Gorgias AI Agent works; what makes it unique (purpose-built for ecommerce, trained on brand data, agentic logic); its customer interaction process (evaluating requests, identifying knowledge, making decisions, generating responses); how to control & optimize its behavior (customization, feedback, reports); safety, security, data privacy, and compliance measures. Key concepts & keywords: Gorgias AI Agent, agentic logic, generative AI, LLMs, e-commerce, Shopify, customer service automation, context-aware, brand-specific, customization, control, optimization, safety, security, data privacy, compliance, AI chatbot, customer support.

Search assist and ask anything input: proactively start conversations with shoppers

Main Topic: AI Agent Customer Engagement Features Feature Names: Search Assist, Ask Anything Input, AI Agent, Shopping Assistant Questions/Problems Answered: How to proactively engage shoppers with AI. Who can use Search Assist and Ask Anything Input (roles, plans, stores). How these features work (triggering chat, AI responses). How to enable/disable them. How to customize "Ask Anything Input". Frequency of "Ask Anything Input" display. Feature compatibility across website pages and with other features. Key Concepts & Keywords: AI Agent, AI chat, customer engagement, proactive chat, automated chat Search assist, ask anything input, chat widget, Shopify, e-commerce, customer support Roles (Owner, Admin, Lead), AI Agent subscription, Shopping Assistant skills Product recommendations, discounts, selling preferences, handover settings Chat setup, enable AI Agent on chat, customization, placeholder text, mobile display

AI Agent Actions: manage Recharge subscriptions

Main Topic: Gorgias AI Agent actions for Recharge subscriptions Features: AI Agent, Recharge integration, Subscription management actions Questions Answered: How to automate subscription changes (cancel, pause, skip, frequency, charge date, address), retrieve subscription details, and create discount codes using AI Agent with Recharge. Key Concepts: Cancel subscription, Pause subscription, Skip shipment, Change frequency, Change charge date, Get subscription details, List active subscriptions, Update shipping address, Create discount code, AI Agent, Recharge, Shopify, subscription management, automation.

AI Agent Actions: Connect AI Agent to ShipStation

Main Topic: Integrating Gorgias AI Agent with ShipStation. Feature Names: AI Agent, Actions, ShipStation. Questions Answered: How to connect AI Agent to ShipStation? What actions can AI Agent perform in ShipStation (get order info, update shipping address, cancel order)? How to find ShipStation API credentials? What are the prerequisites for integration? Key Concepts & Keywords: ShipStation integration, AI Agent, Actions, 3PL, API Key, API Secret, order management, shipping address updates, order cancellation, status updates, WISMO.

AI Agent Actions: Connect AI Agent to ShipBob

Main Topic: Integrating Gorgias AI Agent with ShipBob for order management. Feature Names: AI Agent, Actions, ShipBob. Questions Answered: How to connect AI Agent to ShipBob. What actions AI Agent can perform in ShipBob (get order info, cancel order). How AI Agent handles WISMO and order cancellations via ShipBob. Key Concepts & Keywords: ShipBob integration, AI Agent Actions, order fulfillment, inventory, shipping, 3PL, third-party logistics, cancel orders, order status, shipping address changes, WISMO, customer service automation, Gorgias.

AI Agent Actions: Connect AI Agent to ShipHero

Main Topic & Features: ShipHero Integration, AI Agent Actions (Get order info, Edit shipping address, Cancel order), Third-party logistics (3PL) Questions/Problems Addressed: How to connect AI Agent to ShipHero? What can AI Agent do with ShipHero? How to update shipping address, cancel orders, or get order status using AI Agent and ShipHero? Key Concepts & Keywords: ShipHero, AI Agent, Actions, Integration, Order status, Shipping address, Order cancellation, WISMO, 3PL, Fulfillment, Gorgias, Connect, Setup, Admin permissions.

AI Agent Actions: Shipmonk

Main Topic/Features: ShipMonk integration with Gorgias AI Agent, AI Agent Actions. Questions/Problems Answered: How to use AI Agent with ShipMonk for order management? How to get order status (WISMO) from ShipMonk using AI Agent? How to update shipping addresses, cancel, or reship orders via AI Agent and ShipMonk? What ShipMonk actions are available for AI Agent? How to set up ShipMonk actions in Gorgias AI Agent? Where to find ShipMonk API key for Gorgias integration? Key Concepts/Keywords: ShipMonk, Gorgias AI Agent, 3PL, fulfillment, inventory, shipping, Get order info, Update shipping address, Cancel order, Reship order, API key, WISMO, order status, order changes.

AI Agent Actions: manage Skio subscriptions

Main topic: Gorgias AI Agent integration with Skio, a Shopify app for subscription management. Feature names: AI Agent Actions, "Cancel subscription in Skio," "Skip next subscription shipment in Skio." Answers: How to set up Gorgias AI Agent to automate Skio subscription changes. Explains how AI Agent processes customer requests to cancel or skip subscription shipments, including handling single vs. multiple subscriptions, sending confirmations, and finding the Skio API key. Details setup requirements and limitations. Keywords: Skio, Shopify subscriptions, Gorgias AI Agent, Actions, integration, automation, cancel, skip shipment, API key, customer service, self-service.

AI Agent Actions: Loop Subscriptions

Main Topic/Features: Gorgias AI Agent integration with Loop Subscriptions. Features: AI Agent Actions for skipping, canceling, pausing, and resuming customer subscriptions. Answers: How to set up AI Agent to automate Loop Subscriptions changes. What specific subscription actions AI Agent can perform. How to generate the Loop API key for integration. What are the limitations of AI Agent with multiple subscriptions or created orders. Keywords: Gorgias, AI Agent, Loop Subscriptions, Shopify, Actions, API key, subscription management, skip shipment, cancel, pause, resume, automation, customer service, self-service.

Connect your AI assistant to the Gorgias MCP

Topic: Gorgias Model Context Protocol (MCP) app Features: MCP app, AI assistant integration, Claude (Desktop/Code), ChatGPT, Cursor, VSCode Copilot Questions/Problems: How to connect third-party AI assistants to Gorgias data. How to install and set up Gorgias MCP with Claude (Free, Pro, Max, Team, Enterprise plans). What AI assistants can do with Gorgias MCP (improve AI Agent, voice-of-customer insights, helpdesk setup, analytics, ticket actions). How to use Gorgias MCP with other compatible AI clients. Key Concepts: Model Context Protocol (MCP), AI integration, helpdesk data access, AI Agent setup, voice-of-customer insights, helpdesk analytics, ticket management, authentication, Gorgias subdomain. Keywords: Gorgias MCP, AI assistant, Claude, ChatGPT, Cursor, API, integration, helpdesk, tickets, customer support, automation, AI Agent, data analysis, setup, configuration, connection, authorize.

Answer chat tickets with automatic Article Recommendations (BigCommerce and Magento)

Main Topic: Article Recommendations (Gorgias AI feature) Feature Names: Article Recommendations, AI Agent, Automated Interactions, Help Center Questions Answered: Who can use Article Recommendations (roles, plans, store types)? How to set up/configure Article Recommendations? How to select a Help Center for recommendations? How to enable Article Recommendations for chat? How to test Article Recommendations? How to train Article Recommendations AI? Do recommendations support multiple languages? How to optimize Help Center articles for recommendations? Key Concepts/Keywords: automatic article sharing, chat support, customer service automation, Help Center integration, AI-powered recommendations, self-service, automated interactions, role-based access, BigCommerce, Magento, Shopify (deprecation), language matching, AI training, testing, workflows, configuration.

Flows 101

Main topic & features: Gorgias Flows, AI Agent. Answers: What are Flows, how to use automated Q&A for personalized support across channels (Chat, Help Center, Contact Form). Explains how to create multi-step conversation paths for various scenarios (e.g., product recommendations, policies, issue triage). Covers compatibility (Shopify, BigCommerce, Magento 2) and usage limits (steps, option answers, enabled Flows). Keywords: Flows, automated Q&A, multi-step, personalized guides, customer service automation, self-service, Shopify, BigCommerce, Magento 2, Chat, Help Center, Contact Form, product recommendations, return policies, shipping policies, warranty claims, how-to guides, order issues, triage.

Order Management 101

Main Topic & Features: Order Management for customer self-service. Features include Track, Return, Cancel, Report order issue, and Order Summary. Requires AI Agent subscription, supports Shopify stores only. "Track and Return" is auto-enabled. Questions/Problems Answered: How customers check order status, get tracking/shipping info, and create templated tickets. How to log in via OTP (email/SMS). Limitations (no auto refunds/cancellations, agents intervene). How to handle auto-reply rules for Order Management tickets. Details on specific features like tracking, return requests (Loop Returns integration), cancellation requests, and reporting order issues. Provides shipping, billing, and payment info. Addresses chat-to-OM portal transition, common error messages (missing Shopify/Chat integration), and language display issues. Key Concepts & Keywords: Customer self-service, order status, order tracking, shipping, returns, cancellations, order issues, automation, AI Agent, Shopify, Loop Returns, OTP, troubleshooting, error.

Flow builder

Main topic and feature names: Gorgias Flow builder, tree-type layout, Navigation panel, Steps (action blocks), Save/Discard Buttons, Language option. Questions or problems answered: How to understand the Flow builder interface and its components. How to navigate large Flows, what "Steps" are, how to save new or existing Flows (including as drafts), how to discard changes, and how to translate Flows into multiple languages. Key concepts and keywords: Flow builder, tree layout, customer paths, navigation, steps, actions, save, discard, draft, language, translate, interface, components.

Configure Track Order option

Main topic: Track Order feature in Gorgias, Order management Feature names: Track Order, Workflows, Tools, Order management Questions/problems answered: How to enable Track Order feature, how to customize customer order tracking messages, how customers can view shipment details (time/date stamps, destination, real-time updates), how to report issues from tracking screen. Key concepts: Order tracking, customer self-service, real-time updates, Shopify integration, custom messages, shipping timeframes. *Keywords: Track Order, Gorgias, Order management, Workflows, Enable, Customize, Shipping, Status, Shopify, Customer experience.

Create a Flow

Main topic/features: Gorgias Flows, Flow builder, Workflows, publishing, saving drafts, Channels. Answers: How to create new customer service Flows, publish them, save as drafts for editing, and enable them in specific communication channels (Chat, Help Center, Contact Form). Guides on defining Flow triggers, adding steps, using templates, and testing. Keywords: Flow, Flow builder, create, publish, save draft, enable, channels, trigger, steps, customer automation, workflow, chat, help center, contact form, template, test mode.

Configure Cancel Order option

Main Topic: Cancel Order (Order Management Tool) Features: Eligibility window, Response text, Preview Answers: How to set up and customize the customer-initiated order cancellation process in Gorgias. How to define which order statuses allow cancellations. How to set automated responses for cancellation requests. Keywords: Order cancellation, customer request, Shopify, workflows, tools, order management, eligibility, unfulfilled, processing fulfillment, pending delivery, response message, automated response, preview.

Flow steps (triggers, options, ends)

Main topic & feature names: Gorgias Flows: Steps, Options, Ends, Variables. Step types: Trigger, Options, End. Option types: Multiple choice, Collect text reply, Collect file upload, Automated answer, Order selection, HTTP request, Customer login, Conditions. End types: Create a ticket, Ask for feedback, End interaction. Variable types: Order variables. Questions/problems this article answers: How to build and customize automated customer interaction paths within Gorgias Flows. What are the functions of each Flow component (steps, options, ends) for effective self-service. How to choose appropriate interactive options and end states for specific customer support scenarios. Key concepts & keywords: Gorgias Flows, Flow builder, automation, customer support, interactive workflows, self-service, Trigger, Options, End, Multiple choice, Collect text, Collect file, Automated answer, Order selection, HTTP request, Customer login, Conditions, Create ticket, Ask for feedback, End interaction, Variables, Order status.

Analyze your Flows drop-off performance

Main Topic: Flow Analysis Feature Names: Flow, Flow Builder, Analysis mode, Performance by feature report, Analytics, AI Agent subscription, Automation rate Questions/Problems Addressed: How to evaluate Flow effectiveness? How to identify Flow drop-off points? How to see where tickets are created within a Flow? How to access Flow Analysis? How to interpret Flow performance data (overall, by step, by end point)? What are the requirements to use Flow Analysis? Key Concepts & Keywords: Automate, Automation, Flow performance, Drop-off, Tickets created, Automation rate, Analytics, AI Agent, Flow Builder, Metrics, Reporting, Customer experience, Optimization, Data interpretation.

Order statuses and possible shopper actions

Main topic: Gorgias Order Management portal shipment statuses and customer actions. Answers: Explains supported Gorgias order/shipment statuses, their descriptions, how Shopify fulfillment/shipping statuses map to Gorgias, and the customer self-service actions (track, cancel, return, report issue) available based on each status. Keywords: Gorgias, Order Management portal, shipment status, order status, Shopify integration, fulfillment status, shipping status, customer actions, track, cancel, return, report issue, Unfulfilled, Processing Fulfillment, Pending Delivery, In Transit, Out for Delivery, Delivered, Failed Delivery, Cancelled, Refunded.

Creating Flow variables using JSONPath

Main Topic/Features: Gorgias HTTP request Flow step, JSONPath, JSON data. Answers: How to create variables from third-party HTTP responses. Explains how to use JSONPath to extract specific data from JSON responses for use in subsequent Gorgias Flow steps. Includes examples for accessing simple and nested JSON data. Key Concepts/Keywords: Gorgias Flows, HTTP request, response, variables, JSONPath, JSON, data extraction, root ($), keys, nested data.

HTTP request step in Flows

Main Topic/Features: Gorgias HTTP request Flow steps, Workflows, Flows. Answers: How to integrate third-party applications and automate tasks in Gorgias using HTTP requests within Flows. Provides steps for creating, configuring (methods: GET, POST, PUT, DELETE, URL, body, headers), and testing HTTP requests. Explains success/error branching, leveraging variables from previous Flow steps, and accessing event logs for HTTP requests. Note: requires HTTP request familiarity or developer assistance. Keywords: HTTP request, Flows, Workflows, automation, integration, third-party apps, API, webhook, GET, POST, PUT, DELETE, endpoint, variables, JSONPath, event logs, Klaviyo, LoyaltyLion, Recharge.

Add email to Klaviyo via Flows

Main topic & features: Gorgias Flow for automated Klaviyo profile creation using an HTTP Request step. Key features: Trigger button, Collect text reply, Automated answer. Answers: How to automatically add customer name/email from a Gorgias Flow to Klaviyo. Provides step-by-step instructions for building a Flow to capture customer data, configure an HTTP POST request to Klaviyo's API, including API key, authorization headers, revision, JSON request body, and using Flow variables. Covers testing the request and publishing the Flow. Key concepts & keywords: Gorgias Flow, Klaviyo integration, automated profile creation, HTTP request, API, customer data capture, email subscription, newsletter, Trigger, Collect text reply, API key, JSON, POST method, variables, authorization, revision.

Show LoyaltyLion points balance via Flows

Main Topic/Features: Gorgias Flow, LoyaltyLion Integration, HTTP Request Step, Customer Login, Automated Answer, Variables. Answers: How to build a Flow to automatically show LoyaltyLion points to customers. How to configure an HTTP request step to fetch LoyaltyLion data via API. How to authenticate an API request (token, secret, base64 encoding). Key Concepts/Keywords: Gorgias, Flow, LoyaltyLion, HTTP request, API, loyalty points, customer support automation, self-service, authentication, token, secret, base64 encode, variables, customer login, automated response.

Manage Recharge subscription via Flows

Main topic/features: Gorgias Flows, HTTP request step, Recharge subscription management. Key features: Customer login, Collect text reply, Multiple choice, Automated answer, Create ticket. Answers: How to build a Gorgias Flow to enable customer self-service for Recharge subscriptions. Provides steps to use HTTP requests for customers to update their email, shipping address, or cancel subscriptions without agent assistance. Key concepts/keywords: Gorgias, Flows, Recharge, subscription management, customer self-service, API integration, HTTP request, automation, update email, update shipping address, cancel subscription, variables, API token.

Templates for one-step Flows

Main topic and feature names: Gorgias one-step Flows, Quick Response Flows, Flow templates. What questions or problems this article answers: How to provide rapid, automated answers to frequent customer questions. Offers customizable templates for shipping policy, order tracking, order cancellation/changes, returns (process, fees), restock frequency, discounts, loyalty programs, product sizing/details, and brand mission. Key concepts and keywords: Flows, Quick responses, Templates, Automation, Customer service, E-commerce, Shipping, Returns, Order management, Discounts, Rewards, Product information, Customization.