Create an action for AI Agent
Main Topic: AI Agent Actions (automating tasks for shoppers) Feature Names: AI Agent Actions, Actions Library, Skills, Guidance, Customer Confirmation, Conditions, Advanced Editor, Playground Questions/Problems: How to create and manage AI Agent actions? How to get pre-built actions from connected apps? How to build custom actions with multiple steps? How to define when an action runs (conditions, skills, guidance)? How to test an action? How to connect apps for actions? Key Concepts: Automate customer requests, self-service, app integration, action steps, variables, action testing, user roles, AI Agent plans, Shopify. Keywords: AI Agent, actions, automation, workflows, app integration, Shopify, skills, guidance, conditions, customer confirmation, custom actions, manage actions, create actions, test actions.
Manage your actions
Main Topic: Managing AI Agent Actions Feature Names: Actions Library, AI Agent, Skills, Guidance, Event Logs. Questions/Problems: How to find, create, manage, enable/disable, edit, view usage, delete, and troubleshoot AI Agent actions. How to use filters and search. How to add actions to skills/guidance. Key Concepts: Actions Library, AI Agent actions, action status, action usage, connected apps, Shopify, event logs, "Runs automatically," "Not used." Keywords: AI Agent, actions, library, manage actions, skills, guidance, enable, disable, edit, delete, usage, event logs, troubleshoot, filter, search, Shopify.
Create Actions: use advanced options to build custom Actions for AI Agent
Main Topic: AI Agent Custom Actions, Advanced Editor/Options Feature Names: Visual workflow builder, HTTP requests, Collect Information (variables), Conditional steps Questions/Problems: How to create custom AI Agent Actions, connect AI Agent to 3rd-party apps, use conditional logic, collect shopper info, debug Action errors. Key Concepts/Keywords: AI Agent, Actions, custom actions, advanced editor, workflow builder, HTTP requests, APIs, 3rd-party apps, variables, conditional logic, data types, Shopify, testing, troubleshooting, event logs.
View event logs for AI Agent Actions
Main Topic: AI Agent Actions Event Logs Feature Names: AI Agent, Actions, Event Logs, HTTP Request/Response Questions/Problems: How to monitor AI Agent Action performance? How to troubleshoot failed AI Agent Actions? How to view details of AI Agent's interactions with other apps? How to understand partially successful Actions? Key Concepts: Event Log, troubleshooting, error identification, HTTP requests, API calls, success/failure status, partially successful actions, admin/team lead access. Keywords: AI Agent, Actions, Event Log, Log, Error, Success, Troubleshooting, HTTP Request, API, Integration, Debugging, Failed Action, Partially Successful.
AI Agent Actions: make changes to Shopify orders
Topic: AI Agent Actions for Shopify Features: Cancel Order, Edit Shipping Address, Remove Order Item, Replace Order Item, Reship Order for Free, Add to Order Note. Questions/Problems: How to automate Shopify order modifications (cancel, address change, item removal/replacement, reship) using AI Agent? What actions can AI Agent perform on Shopify orders? How to set up AI Agent for Shopify actions? What are the limitations? Keywords: Gorgias AI Agent, Shopify, Order Management, Automation, Cancel order, Edit shipping address, Remove item, Replace item, Reship order, Order note, E-commerce, Customer support, 24/7 automation, Integrations.
AI Agent Action: Send Loop Returns portal deep link
Main Topic: AI Agent Actions, Loop Returns Integration Features: AI Agent, Loop Returns Action, API Key Questions/Problems: How to automate returns/exchanges using AI Agent and Loop Returns? How to set up Loop Returns Action in Gorgias? What API key scopes are needed? Key Concepts: AI Agent, Loop Returns, Returns automation, Exchanges, API key, Order scope, Return scope, Conditions, Deep link, Shopper input
AI Agent Action: Send return shipping status from Loop Returns
Main Topic: AI Agent Actions, Loop Returns integration Feature Names: AI Agent, Loop Returns Questions Answered: How to automate return status inquiries using AI Agent? How to connect Gorgias AI Agent with Loop Returns? What are the prerequisites for AI Agent to handle return status? How to find and configure Loop Returns API key for Gorgias? What are common use cases for this automation? Key Concepts & Keywords: AI Agent Actions, Loop Returns, return status, order tracking, automation, API key, integration, customer service, refund, workflow, conditions, scopes (Order, Return).
AI Agent Actions: manage Recharge subscriptions
Main Topic: Gorgias AI Agent actions for Recharge subscriptions Features: AI Agent, Recharge integration, Subscription management actions Questions Answered: How to automate subscription changes (cancel, pause, skip, frequency, charge date, address), retrieve subscription details, and create discount codes using AI Agent with Recharge. Key Concepts: Cancel subscription, Pause subscription, Skip shipment, Change frequency, Change charge date, Get subscription details, List active subscriptions, Update shipping address, Create discount code, AI Agent, Recharge, Shopify, subscription management, automation.
AI Agent Actions: Connect AI Agent to ShipStation
Main Topic: Integrating Gorgias AI Agent with ShipStation. Feature Names: AI Agent, Actions, ShipStation. Questions Answered: How to connect AI Agent to ShipStation? What actions can AI Agent perform in ShipStation (get order info, update shipping address, cancel order)? How to find ShipStation API credentials? What are the prerequisites for integration? Key Concepts & Keywords: ShipStation integration, AI Agent, Actions, 3PL, API Key, API Secret, order management, shipping address updates, order cancellation, status updates, WISMO.
AI Agent Actions: Connect AI Agent to ShipBob
Main Topic: Integrating Gorgias AI Agent with ShipBob for order management. Feature Names: AI Agent, Actions, ShipBob. Questions Answered: How to connect AI Agent to ShipBob. What actions AI Agent can perform in ShipBob (get order info, cancel order). How AI Agent handles WISMO and order cancellations via ShipBob. Key Concepts & Keywords: ShipBob integration, AI Agent Actions, order fulfillment, inventory, shipping, 3PL, third-party logistics, cancel orders, order status, shipping address changes, WISMO, customer service automation, Gorgias.
AI Agent Actions: Connect AI Agent to ShipHero
Main Topic & Features: ShipHero Integration, AI Agent Actions (Get order info, Edit shipping address, Cancel order), Third-party logistics (3PL) Questions/Problems Addressed: How to connect AI Agent to ShipHero? What can AI Agent do with ShipHero? How to update shipping address, cancel orders, or get order status using AI Agent and ShipHero? Key Concepts & Keywords: ShipHero, AI Agent, Actions, Integration, Order status, Shipping address, Order cancellation, WISMO, 3PL, Fulfillment, Gorgias, Connect, Setup, Admin permissions.
AI Agent Actions: Shipmonk
Main Topic/Features: ShipMonk integration with Gorgias AI Agent, AI Agent Actions. Questions/Problems Answered: How to use AI Agent with ShipMonk for order management? How to get order status (WISMO) from ShipMonk using AI Agent? How to update shipping addresses, cancel, or reship orders via AI Agent and ShipMonk? What ShipMonk actions are available for AI Agent? How to set up ShipMonk actions in Gorgias AI Agent? Where to find ShipMonk API key for Gorgias integration? Key Concepts/Keywords: ShipMonk, Gorgias AI Agent, 3PL, fulfillment, inventory, shipping, Get order info, Update shipping address, Cancel order, Reship order, API key, WISMO, order status, order changes.
AI Agent Actions: manage Skio subscriptions
Main topic: Gorgias AI Agent integration with Skio, a Shopify app for subscription management. Feature names: AI Agent Actions, "Cancel subscription in Skio," "Skip next subscription shipment in Skio." Answers: How to set up Gorgias AI Agent to automate Skio subscription changes. Explains how AI Agent processes customer requests to cancel or skip subscription shipments, including handling single vs. multiple subscriptions, sending confirmations, and finding the Skio API key. Details setup requirements and limitations. Keywords: Skio, Shopify subscriptions, Gorgias AI Agent, Actions, integration, automation, cancel, skip shipment, API key, customer service, self-service.
AI Agent Actions: Loop Subscriptions
Main Topic/Features: Gorgias AI Agent integration with Loop Subscriptions. Features: AI Agent Actions for skipping, canceling, pausing, and resuming customer subscriptions. Answers: How to set up AI Agent to automate Loop Subscriptions changes. What specific subscription actions AI Agent can perform. How to generate the Loop API key for integration. What are the limitations of AI Agent with multiple subscriptions or created orders. Keywords: Gorgias, AI Agent, Loop Subscriptions, Shopify, Actions, API key, subscription management, skip shipment, cancel, pause, resume, automation, customer service, self-service.
Connect your AI assistant to the Gorgias MCP
Main Topic: Connecting AI Assistants (Claude, ChatGPT, etc.) to Gorgias via Model Context Protocol (MCP) Feature Names: Gorgias MCP, AI Agent Questions/Problems: How to connect an AI assistant to Gorgias. How to authorize a Gorgias account for AI access. What actions an AI assistant can perform in Gorgias. Differentiating Gorgias MCP from AI Agent. Key Concepts & Keywords: AI assistant, Claude, ChatGPT, MCP (Model Context Protocol), integration, connection, authorization, Gorgias subdomain, helpdesk management, tickets, macros, rules, AI Agent configuration, knowledge base, customer support automation, prompts.
Explore Gorgias MCP tools
Main Topic: Gorgias MCP (Multi-Channel Platform) tools for AI assistants Feature Names: Tickets, Customers, Macros, Rules, Tags, Custom Fields, Teams, SLAs, Views, Widgets, Account & Integrations, AI Agent settings, Guidance, Skills, Knowledge sources, Snippets, Products, AI Agent actions, Opportunities, Testing AI Agent, Help Center, Audience segments, Routines, Reporting & Analytics, Assistant instructions and feedback. Questions/Problems Answered: What tools can my AI assistant use in Gorgias MCP? What are the capabilities of each tool (read/write)? What minimum Gorgias user role is required for each tool? Which tools require extra care (e.g., send to customers, change real data, cannot be undone)? How do I interpret tool tables? Why is my AI assistant denied a request due to role permissions? Can my AI assistant send messages to customers without approval? Do I need to use exact tool names in requests? Key Concepts & Keywords: Gorgias MCP, AI assistant, tools, capabilities, minimum role, permissions, read tools, write tools, safe by default, sends to customers, goes live, changes real data, cannot be undone, deletes, tickets, customers, macros, rules, tags, custom fields, teams, SLAs, views, widgets, integrations, AI Agent settings, guidance, skills, knowledge sources, snippets, products, AI Agent actions, opportunities, testing, Help Center, audience segments, routines, reporting, analytics, feature requests.