Delighted
Main topic/features: Delighted Integration, Automated Customer Feedback Surveys (NPS, CSAT, CES), HTTP Integration setup. Answers: How to integrate Delighted with Gorgias, how to automatically send customer feedback surveys after ticket updates, how to configure survey distribution and adjust survey trigger delay. Keywords: Delighted, Gorgias, integration, customer feedback, survey, NPS, CSAT, CES, HTTP Integration, API key, Base64 Encode, JSON, ticket updated trigger, `delay` parameter, Authorization header.
Loris
Main Topic/Features: Loris integration, Conversational Quality Assurance (CQA), AI-powered analysis. Questions/Problems: How to integrate Loris with Gorgias. Benefits of Loris CQA (lower QA costs, improve agent performance, increase consistency). How Loris analyzes and scores customer service conversations to guide interactions and spot trends. Key Concepts/Keywords: Loris, Gorgias, integration, CQA, AI, agent performance, quality assurance, QA, customer service, CX, setup, connect app, historical conversations, coaching.
Medallia (Stella Connect)
Main Topic/Features: Medallia Agent Connect integration with Gorgias. Enables automated customer feedback, quality assurance (QA), agent coaching, service performance insights, and service recovery workflows. Answers/Problems Solved: How to integrate Medallia Agent Connect with Gorgias. Step-by-step setup for HTTP integration, API key configuration, JSON request body, and creation of specific tags (stellaconnect-service-recovery, stellaconnect-do-not-send) to facilitate feedback, QA reviews, and service recovery from Gorgias tickets. Key Concepts/Keywords: Medallia Agent Connect, Gorgias integration, customer feedback, quality assurance (QA), agent coaching, service performance, service recovery, HTTP Integration, API key, webhook, tags, ticket status, real-time feedback.
Postcall
Main Topic/Features: Gorgias Postcall integration for customer satisfaction (CSAT) surveys. Sends SMS, email, or IVR surveys after phone calls. Features: Gorgias contact sync, "Gorgias Satisfaction Survey" added to tickets, "Postcall survey" auto-tagging. Answers: How to integrate Postcall with Gorgias. How Postcall sends CSAT surveys post-call (via SMS, email, IVR). How survey data and status sync to Gorgias tickets. How to centralize call satisfaction data. Integration requires Aircall or RingCentral account. Keywords: Postcall, Gorgias, Aircall, RingCentral, integration, customer satisfaction, CSAT, surveys, SMS, email, IVR, phone calls, call surveys, ticket tags, contact sync, Postcall survey.
Surveywell
Main Topic: Surveywell Integration with Gorgias. Feature Names: CSAT surveys, WhatsApp, Instagram, Facebook, Shopify, Agent leaderboard, Reporting sync, Data exports, Auto tagging, Two-way reporting. Questions/Problems: How to integrate Surveywell with Gorgias? How to send customizable customer satisfaction (CSAT) surveys across multiple channels (WhatsApp, Instagram, Facebook)? How to analyze sentiment and agent performance using Surveywell and Gorgias? How to view Surveywell results within Gorgias? How to set up and manage Surveywell surveys. Key Concepts & Keywords: Customer Satisfaction, CSAT, Surveywell, Gorgias integration, eCommerce support, omnichannel surveys, WhatsApp surveys, Instagram surveys, Facebook surveys, agent performance, customer feedback, survey customization, data analytics, ticket tagging.
Percepto.CX
Main Topic/Features: Percepto.CX integration, Gorgias, Unified CX Intelligence, Real-Time Trend Radar, Auto-Generated Weekly CX Reports. Answers: How to integrate Percepto.CX with Gorgias. How to unify CX data (Gorgias tickets, CSAT) with e-commerce signals (Shopify, Loop, Okendo, Yotpo). How to use AI to detect trends, issues, anomalies, and sentiment. How to receive weekly AI-generated CX reports. Keywords: CX data, customer experience, AI, sentiment analysis, Shopify, integration, reports, trends, anomalies, root problems, admin permissions, Gorgias tickets, CSAT, e-commerce.
Score AI
Main Topic & Features: Score AI integration for Gorgias, AI scorecards, AI-driven coaching, performance optimization, custom fields tracking, automated ticket auditing, sentiment & trend analysis. Answers: How to install/connect Score AI to Gorgias, how to set up AI quality assurance (QA), improve agent performance & training, audit Gorgias tickets automatically, sync custom fields, understand integration benefits & limitations. Key Concepts & Keywords: Score AI, Gorgias integration, AI QA, customer experience (CX), agent performance, AI coaching, automatic auditing, custom fields sync, ticket status, ramp time, strategic insights, limitations.
Intryc
Main Topic: Intryc AI Integration with Gorgias for CX Quality Assurance Features: Automated QA, Conversation Analysis, Agent Performance Insights, Tailored Coaching/Training (role-playing, quizzes), Reporting, Ticket Sync, Search by Gorgias Ticket ID. Questions/Problems Answered: How to automate QA and analyze CX conversations? How to get agent performance insights and identify knowledge gaps? How to provide tailored coaching and training? How to install and connect Intryc to Gorgias? How does ticket synchronization work with Intryc? Key Concepts/Keywords: Intryc, AI-powered platform, Gorgias integration, CX teams, Quality Assurance (QA), Coaching, Training, Conversation analysis, Agent performance, Knowledge gaps, Real-time reporting, Ticket import, Ticket sync.
Vellix AI Assist [WIP]
Topic: Vellix AI Assist integration for Gorgias Features: Vellix AI Assist, BYOK (Bring Your Own Key) model, AI spell/grammar/tone enhancement, Team analytics, Custom prompts, Chrome extension. Answers: How to integrate Vellix AI Assist with Gorgias. How to set up and use Vellix AI Assist for AI-powered response suggestions. Benefits of using Vellix AI Assist (cost savings, quality improvement, analytics). Requirements for the OpenAI API Key. Keywords: Vellix AI Assist, Gorgias integration, AI support, customer service, spell check, grammar check, tone enhancement, BYOK, OpenAI API Key, help desk, customer support, agent productivity.