Create a rule from a template
Main topic and feature names: Gorgias Rules feature, Rule Templates, Custom Rules, Rule Library, Auto-tag rules ("Identify social questions and leads", "Identify intents and sentiments"). Questions or problems this article answers: How to automate actions on tickets based on specific conditions; how to create, enable, customize, update, disable, or delete rules; how to use rule templates; how to leverage default rules; how to save agent time and ensure consistent ticket data. Key concepts and keywords: Automation, conditions, actions, tickets, helpdesk, workflows, tags, priority, views, settings, ticket management, Admins, Leads, Helpdesk plans.
More templates for common Rules 101
Main Topic/Features: Gorgias Rules, Rule templates, Auto-Close, Auto-Tag, Auto-Reply. Answers: How to use common Gorgias Rules; examples and functions of ticket automation (closing, tagging, replying); where to find predefined Rule templates for Gorgias. Keywords: Automation, rules, templates, auto-close, auto-tag, auto-reply, tickets, use cases, functions, actions, variables, customization.
Auto-Close common Rule templates
Main Topic/Feature Names: Gorgias Rules for automatic ticket closure and tagging Specific rules: Automatic OOO replies, Non-support tickets, Social media (Instagram Story Mention, Social comments, Instagram Giveaway), No-reply/Thanks Questions/Problems Answered: How to automatically close irrelevant tickets (out-of-office replies, system notifications, social media mentions/comments/giveaways, non-support messages). How to reduce inbox noise and focus on genuine customer support inquiries. How to automate ticket tagging for better organization. Key Concepts & Keywords: Gorgias Rules, ticket automation, auto-close, auto-tag, out-of-office (OOO) replies, non-support tickets, social media, Instagram, Shopify, PayPal, notifications, ticket filtering.
Auto-Tag common Rule templates
Main topic & feature names: Gorgias Rules for automatic ticket tagging. Features: Primary Categories, VIP customers, Social sentiments, Returns/Exchanges, Discount/Promo, Business hours, Internal note mentions, Feedback, Social Media (questions, sentiment, leads), Shopify (shipping scenarios, potential customers), Recharge (subscription changes), Automate (Order Management). Questions/problems answered: How to automatically classify support tickets? How to categorize tickets by topic, customer type (VIP), sentiment, request type (returns, discounts, feedback), channel (social media), time (business hours), and e-commerce platform data (Shopify orders, Recharge subscriptions, Automate actions)? Key concepts & keywords: Gorgias, Rules, automation, ticket tagging, workflow, customer service, support, Shopify, Recharge, Automate, VIP customers, sentiment analysis, social media, returns, exchanges, discounts, business hours, internal notes, feedback, orders, subscriptions.
Auto-Reply common Rule templates
Main Topic/Features: Gorgias Rules, Autoresponder, Ticket Tagging, Shopify Order Status, Preorder replies, Returns portal, Cancellation requests, Order Management, Macros. Answers: How to automate replies & tag tickets for new emails, outside business hours, Shopify order status inquiries (tracking, processing, no order, preorders), returns (return portal links via chat), and cancellations (requesting info via chat). Keywords: Gorgias automation, auto-reply, automatic tagging, Shopify, order status, tracking, returns, cancellations, customer support, email, chat, business hours, macros, ticket closure.