In this section, you can find a collection of commonly used Rules including use cases, functions, and screenshots showing example names, messages, variables, and Actions.
Check out our articles for the three main groups of Rule templates:
- Auto-Close - these Rules will automatically close and tag tickets
- Auto-Tag - these Rules will automatically tag tickets
- Auto-Reply - these Rules will automatically reply to and tag tickets
These Rules are only suggestions for what you can create, but you can always edit them further to suit your business.