Guide to Gorgias Voice
Main Topic: Gorgias Voice add-on Feature Names: Gorgias Voice, Voice integrations, Voice tickets, call queues, IVR menus, voicemail, call forwarding, spam detection, call recordings, call transcripts, call analysis, Shopify customer profiles. Questions/Problems: How to subscribe to/manage Gorgias Voice? Who can use Gorgias Voice features (roles, plans)? How is Voice billing structured? How are Voice tickets created and managed? What features does Gorgias Voice offer? How to manage Voice integrations and phone numbers? Key Concepts/Keywords: Voice add-on, phone calls, helpdesk integration, billing, usage, user permissions, admin, account owner, roles, helpdesk plans, connected store, settings, integrations, phone numbers, call management, customer support.
Set up Voice to make and receive calls in Gorgias
Main Topic: Setting up Gorgias Voice Add-on for inbound/outbound calls. Feature Names: Gorgias Voice Add-on, Voice Integration, Call Queues, IVR (Interactive Voice Response), Call Recording, Call Transcription, Business Hours. Questions/Problems: How to enable phone support in Gorgias, add a phone number (port existing or create new), set up teams for calls, create call queues, configure call flows/IVR, enable call recording/transcription. Key Concepts: Voice tickets, Admin permissions, porting phone numbers, new phone numbers, call routing, queue capacity, distribution mode, caller experience, call flow editor, general settings. Keywords: Voice setup, phone support, inbound calls, outbound calls, Gorgias phone number, port number, call queue, IVR menu, call recording, transcription, voice integration, helpdesk calls.
Manage Gorgias Voice integrations
Main topic: Gorgias Voice integration management. Features: Voice Integrations, General Settings, automatic call recording, call transcription, voicemail, spam detection. Answers: How to view, manage, and delete Voice integrations. How to rename, change phone numbers, and set Business Hours for Voice integrations. Keywords: Gorgias Voice, Voice integrations, phone numbers, call management, settings, Business Hours, call recording, transcription, voicemail, spam detection, delete integration, admin.
Create and manage call queues
Main Topic: Gorgias Voice Call Queues Feature Names: Create Queue, Queue Capacity, Priority Queue, Ringing Behavior (Round-robin, Broadcast), Wrap-up Time, Max Wait Time, Hold Music, Callback Requests, Skip Queue When Too Busy. Questions/Problems: How to set up and manage call routing for Gorgias Voice. How to prioritize calls and distribute them to agents/teams. How to customize caller waiting experience (music, wait times). How to handle high call volumes or busy queues (overflow, callbacks). How to assign agents, configure ringing, and use wrap-up time. Key Concepts/Keywords: Call queue, Voice, routing, agent distribution, call flow, capacity, priority, hold music, wait time, callbacks, wrap-up time, round-robin, broadcast, Admin.
Manage Gorgias call flows and IVR menus
Main Topic: Gorgias Voice Add-on, Call Flow Editor. Features: Time Rule, Customer Lookup, Play Message, IVR Menu, Route To, Forward To, Send to SMS, Send to Voicemail. Questions/Problems: How to design phone support paths, automate call triaging, route callers based on business hours/customer fields, configure IVR menus, send calls to queues/voicemail. Key Concepts: Call flow components (steps, branches), creating/editing call flows, configuring steps, handling holiday hours, call routing logic, audio settings for custom recordings. Keywords: Voice add-on, call flow, IVR, customer support phone, call routing, voicemail, business hours, customer fields, time rule, queue, SMS, forward calls.
Gorgias Voice call flow and IVR menu examples
Topic: Gorgias Voice Call Flow & IVR Menu Examples Features: Interactive Voice Response (IVR), Call Flow Editor, Multi-level IVR, Route to Queue, Send to SMS, Send to Voicemail, Time Rule, Customer Lookup Answers: How to build/edit voice call flows, create multi-level IVRs, manage busy queues (overflow to SMS/voicemail), route calls based on team schedules/time, route VIP/fraud customers via customer lookup. Keywords: Voice, IVR, Call Flow, menu, routing, queue, capacity, voicemail, SMS, customer lookup, VIP, fraud, business hours, time rule, Gorgias Voice Add-on, Admin.
Set up voicemail for Gorgias Voice integrations
Main Topic: Voicemail setup, Call Flow management Feature Names: Voicemail step, Voice Add-on, Custom recording, Text-to-speech, Send to voicemail Questions/Problems: How to add voicemail to Gorgias, How to customize voicemail greetings, How to allow customers to leave voicemails, Voicemail setup requirements, Preventing abrupt call endings. Key Concepts/Keywords: Voicemail, Call flow, IVR, Integration, Greeting, Admin, Voice, Helpdesk, Recording, SMS, Settings.
Automatically record calls on Gorgias Voice
Main Topic/Feature: Call Recording, Automatic Call Recording, Voice integration. Questions Answered: How to enable/disable automatic call recording. How to manually pause/start recordings. How to add a call recording notification. How to download call recordings. Requirements for using call recording. Important legal considerations and disclaimers. Key Concepts/Keywords: Inbound calls, Outbound calls Voice Add-on, Helpdesk plans, Admins Ticket Events, Settings, Channels, Voice, Integrations Call Flow, Play message, Text-to-speech, Custom recording Download recordings, Consent, Legal compliance, PCI.
Enable transcription for Gorgias Voice integrations
Main Topic/Features: Gorgias Voice add-on, Call transcription, Voicemail transcription. Questions/Problems: How to enable call/voicemail transcription? How to get transcripts for recorded calls/voicemails? What are the requirements and limitations for transcription? Key Concepts/Keywords: Voice add-on, call recording, voicemail, transcription, settings, admin, integration, language support, audio quality, automatic recording.
Aircall
Main Topic: Aircall Integration with Gorgias Feature Names: Insights cards, Automatic ticket creation, Automatic tag/comment sync, 1-way contact sync, OAuth Questions/Problems: How to connect Aircall to Gorgias? How to view Aircall call data in Gorgias? How are calls synced as tickets? Merging Aircall tickets. Troubleshooting disabled integration, incorrect customer/agent assignment, missing comments/tickets. Aircall SMS logging. Voicemail handling. Updating Aircall webhooks. Billing for Aircall tickets. Integrating multiple Aircall numbers. Key Concepts & Keywords: Aircall, Gorgias, integration, phone calls, tickets, customer timeline, Insights cards, webhook, automatic creation, tags, comments, contact sync, merging, API rate limits, unassigned tickets, admin permissions, voicemail.
CallHippo
Main Topic & Features: CallHippo Gorgias integration, VoIP service, softphones, contact syncing, browser extension dialer, automated ticket creation for call and SMS logs. Answers: How to integrate and set up CallHippo with Gorgias. Explains CallHippo's functionality: syncing customer contacts, enabling direct calls/SMS from Gorgias, and automatically creating tickets with call/SMS activity logs. Key Concepts & Keywords: CallHippo, Gorgias, integration, VoIP, telephony, softphone, call center, customer support, sync contacts, browser extension, call log, SMS log, ticket creation, setup, connect app.
CloudTalk
Main Topic/Features: CloudTalk integration with Gorgias. Features include Workflow Automation, Call Flow Designer, Conversational Intelligence & AI Voice Agents, click-to-call, real-time customer card, SMS sync, ticket export/import. Questions/Problems: How to integrate CloudTalk with Gorgias. How to streamline customer communication (calls, SMS, voicemails). How to auto-create support tickets. How to sync customer data & view caller info before calls. How to design call flows & use AI for customer support. Key Concepts/Keywords: CloudTalk, Gorgias, integration, phone system, call center, help desk, tickets, CRM, CTI, IVR, call recordings, voicemails, SMS, customer data sync, workflow automation, AI voice agents.
Flip CX
Main Topic & Features: Flip CX integration, Voice AI for call automation, automated ticket creation/tagging, seamless agent handoff, voicemail transcription. Questions/Problems: How to integrate Flip CX with Gorgias? How to automate customer calls (e.g., order status, returns)? How does Flip CX improve agent efficiency and ticket management for phone support? How are calls tagged and transcribed? Key Concepts & Keywords: Flip CX, Gorgias integration, Voice AI, call automation, customer service, ticket management, agent handoff, tags, partner integration, App Store, order status, returns, subscriptions, warranty.
JustCall
Main topic & features: JustCall integration for phone calls and SMS in Gorgias; JustCall Chrome extension for click-to-call and texting. Questions/problems answered: How to connect JustCall to Gorgias; how to make/receive calls and texts, and track them as tickets; how the Chrome extension enables direct browser communication; how call types (inbound/outbound, voicemail, missed calls) affect ticket status. Key concepts & keywords: JustCall, Gorgias, integration, phone, SMS, calls, texting, tickets, activity tracking, Chrome extension, click-to-call, setup, authorize, inbound, outbound, voicemail, missed calls.
RingCentral
Main Topic/Features: RingCentral integration with Gorgias via Zapier. Automates ticket creation for RingCentral call events, voicemails, and SMS. Questions Answered: How to set up Zapier Zaps to create Gorgias tickets from RingCentral interactions (call ended, missed call, new voicemail, new SMS). How customer data and voicemail recordings are pulled into tickets. Gorgias Advanced plan requirement for support. Billing implications for RingCentral-generated tickets. Key Concepts/Keywords: RingCentral, Gorgias, Zapier, ticket automation, call tracking, missed calls, voicemail, SMS, helpdesk, customer support, API, webhooks, integration setup, Advanced plan.
Ringover
Main Topic & Features: Ringover integration with Gorgias, automatic phone/SMS ticket creation, call/SMS activity logging (notes, voice messages, recordings, transcription), Ringover tag sync, contact in-call display, direct link to Gorgias tickets from Ringover. Questions/Problems Answered: How to integrate Ringover with Gorgias, automate phone and SMS support, centralize call and SMS data, track customer interactions (calls, SMS), use Ringover tags to update Gorgias tickets. Key Concepts & Keywords: Ringover, Gorgias, integration, phone support, SMS support, tickets, call logging, SMS logging, call recording, voice messages, transcription, tag sync, customer service, helpdesk, App Store, Connect App.
KrispCall
Main Topic/Features: KrispCall Gorgias partner integration, call logging, one-way contact sync, notes sync, click-to-call dialer, call recordings, voicemails, tags. Answers: How to integrate KrispCall with Gorgias, configure call and contact synchronization, use the in-Gorgias dialer, understand synced data (customer info, call logs, recordings, notes) for efficient customer service. Keywords: KrispCall, Gorgias integration, phone system, customer support, CTI, call center, VOIP, ticket creation, data sync, automatic logging, setup guide, limitations (no two-way contact sync, no bulk SMS, partner support).
Consio
Main topic & feature names: Consio integration for Gorgias, calls, SMS, AI Voice, AI summaries, AI agent, auto-ticket creation, deep linking. Questions/problems answered: How to set up and use Consio with Gorgias, how to sync Consio calls/SMS/AI Voice into Gorgias tickets, managing call details, AI summaries, and voicemails within Gorgias, utilizing Consio's AI agent for call answering. Key concepts & keywords: Consio, Gorgias, integration, call management, customer service, AI summary, AI agent, tickets, unified communication, voicemail, missed calls, deep link, contact center.
Manage spam detection for Gorgias Voice
Main Topic: Spam detection for Gorgias Voice Feature Names: Spam detection, "Maybe Spam" label, `call-spam` tag, Customer lookup, Call flow Questions/Problems: How to reduce spam calls? How to identify and manage spam calls? How to re-route repeat spam callers? How to enable/disable spam detection? Key Concepts/Keywords: Gorgias Voice, Twilio, STIR/SHAKEN, spam calls, call-spam tag, customer fields, call flow, customer lookup, analytics, US phone numbers, billing, Voice tickets.