Guide to Gorgias Voice
Main Topic: Gorgias Voice add-on Feature Names: Gorgias Voice, Voice integrations, Voice tickets, call queues, IVR menus, voicemail, call forwarding, spam detection, call recordings, call transcripts, call analysis, Shopify customer profiles. Questions/Problems: How to subscribe to/manage Gorgias Voice? Who can use Gorgias Voice features (roles, plans)? How is Voice billing structured? How are Voice tickets created and managed? What features does Gorgias Voice offer? How to manage Voice integrations and phone numbers? Key Concepts/Keywords: Voice add-on, phone calls, helpdesk integration, billing, usage, user permissions, admin, account owner, roles, helpdesk plans, connected store, settings, integrations, phone numbers, call management, customer support.
Set up Voice to make and receive calls in Gorgias
Main topic & features: Gorgias Voice Add-on, Voice integrations, Phone Numbers (porting, new), Teams, Call Queues, Call Flow, IVR (Interactive Voice Response), Call Recording, Call Transcription. Questions/problems answered: How to set up Gorgias Voice to make and receive calls. Steps for adding/porting a phone number, creating agent teams, configuring call queues for routing, building Voice integrations, customizing call flows and IVR menus, and enabling call recording/transcription. Key concepts/keywords: Gorgias Voice setup, phone support, helpdesk calls, inbound/outbound calls, port phone number, create phone number, call routing, IVR menu, call flow editor, admin permissions, business hours.
Manage Gorgias Voice integrations
Main topic & features: Gorgias Voice, Voice integrations, call recording, call transcription, voicemail, spam detection. Answers: How to view, manage (rename, phone number, Business Hours), and delete Gorgias Voice integrations. Provides requirements and links for configuring call recording, transcription, voicemail, and spam detection. Keywords: Gorgias Voice, Voice integrations, settings, manage, delete, phone number, Business Hours, call recording, call transcription, voicemail, spam detection, Admin, Helpdesk plans.
Create and manage call queues
Main topic and feature names: Gorgias Call Queues for Voice. Features: Queue creation/management, Priority Queues, Queue Capacity, Round-robin/Broadcast Ringing, Wrap-up Time, Custom Hold Music, Callback Requests, Call Flow integration. What questions or problems this article answers: How to set up, configure, and manage call queues; route incoming calls to agents/teams; prioritize calls; control call distribution and agent availability; customize caller waiting experience; handle busy queues; enable callback options; connect queues to Voice Call Flows. Key concepts and keywords: Call queue, Voice, routing, agents, teams, call flow, inbound calls, queue capacity, priority, ringing behavior, wrap-up time, hold music, callback, settings, distribution, max wait time.
Manage Gorgias call flows and IVR menus
Main Topic: Gorgias Voice Add-on, Call Flow Editor. Features: Call flows, IVR menus, Time rule, Customer lookup, Play message, Route to, Forward to, Send to SMS, Send to voicemail steps. Answers: How to design and customize customer phone support experiences; set up automated call routing (IVR); manage calls based on business hours or customer data; route calls to queues, external numbers, voicemail, or SMS. Keywords: Voice Add-on, call flow management, IVR setup, call routing, automated phone system, customer journey, business hours, customer fields, call queues, voicemail, SMS, phone support.
Gorgias Voice call flow and IVR menu examples
Main topic/features: Gorgias Voice call flow examples, Interactive Voice Response (IVR) menus, Time Rule, Customer Lookup. Answers: How to create multi-level IVR menus, handle busy queues by rerouting calls, route calls based on team schedules, and route VIP or fraudulent callers using customer fields. Guides on building and customizing Gorgias Voice call flows. Key concepts: Voice, IVR, call flow editor, queue capacity, team routing, customer lookup, VIP, fraud, text-to-speech, custom recording, voicemail, callback requests. (Requires Voice Add-on, Admin access).
Set up voicemail for Gorgias Voice integrations
Main Topic/Features: Gorgias Voicemail step, Call flow configuration, Voice Add-on. Answers: How to add voicemail messages to a call flow, configure custom greetings (text-to-speech, custom recordings), allow callers to leave messages when support is unavailable, and understand setup requirements (plans, permissions). Keywords: Voicemail, call flow, voice channel, greeting, custom recording, text-to-speech, allow caller to leave a voicemail, admin, Helpdesk plans, Voice Add-on, integration, IVR.
Automatically record calls on Gorgias Voice
Main Topic & Features: Gorgias Call Recording, Voice integration, Automatic/Manual recording, Call Flow, Download recordings. Answers: How to enable/disable inbound/outbound call recording. How agents can manually pause/start recordings. How to add a recording notification in Call Flow. How to download recordings. Who can enable (Admins) and listen (all roles). Legal/consent requirements and payment information warnings. Where recordings are stored (Ticket Events). Key Concepts & Keywords: Call recording, Voice, automatic, manual, inbound, outbound, pause, download, consent, legal, compliance, Admin, Agent, Ticket Events, Call Flow, payment info, Gorgias helpdesk.
Enable transcription for Gorgias Voice integrations
Main topic/feature: Gorgias Voice call and voicemail transcription, call recording. Answers: How to enable call and voicemail transcription for customer support; requirements (Gorgias Voice add-on, Admin role); what to expect (supported languages, minimum/maximum lengths, audio quality impact); how transcripts appear in tickets. Keywords: Voice add-on, transcription, voicemail, call recording, enable, settings, requirements, limitations, languages, audio quality, admins.
Aircall
Main Topic & Features: Aircall integration with Gorgias, Aircall Insights cards, automatic ticket creation for calls, automated call comments (voicemails, recordings, notes), tag sync, 1-way contact sync. Questions/Problems Answered: How to install/uninstall Aircall-Gorgias integration, sync phone calls as tickets, display Gorgias customer data in Aircall dialer, manage call details & tags, troubleshoot API rate limits, integration disabling, incorrect customer/user assignment, missing comments/tickets, update webhooks, understand billing for Aircall tickets, merge call tickets. Key Concepts & Keywords: Aircall, Gorgias, integration, phone calls, tickets, customer timeline, Insights cards, webhooks, call logging, tag sync, contact sync, manual merge, auto-merge, API limits, voicemails, softphone.
CallHippo
Main Topic & Features: CallHippo Gorgias integration, VoIP service, softphones, contact syncing, browser extension dialer, automated ticket creation for call and SMS logs. Answers: How to integrate and set up CallHippo with Gorgias. Explains CallHippo's functionality: syncing customer contacts, enabling direct calls/SMS from Gorgias, and automatically creating tickets with call/SMS activity logs. Key Concepts & Keywords: CallHippo, Gorgias, integration, VoIP, telephony, softphone, call center, customer support, sync contacts, browser extension, call log, SMS log, ticket creation, setup, connect app.
CloudTalk
Main Topic/Features: CloudTalk integration with Gorgias. Features include Workflow Automation, Call Flow Designer, Conversational Intelligence & AI Voice Agents, click-to-call, real-time customer card, SMS sync, ticket export/import. Questions/Problems: How to integrate CloudTalk with Gorgias. How to streamline customer communication (calls, SMS, voicemails). How to auto-create support tickets. How to sync customer data & view caller info before calls. How to design call flows & use AI for customer support. Key Concepts/Keywords: CloudTalk, Gorgias, integration, phone system, call center, help desk, tickets, CRM, CTI, IVR, call recordings, voicemails, SMS, customer data sync, workflow automation, AI voice agents.
Flip CX
Main Topic & Features: Flip CX integration, Voice AI for call automation, automated ticket creation/tagging, seamless agent handoff, voicemail transcription. Questions/Problems: How to integrate Flip CX with Gorgias? How to automate customer calls (e.g., order status, returns)? How does Flip CX improve agent efficiency and ticket management for phone support? How are calls tagged and transcribed? Key Concepts & Keywords: Flip CX, Gorgias integration, Voice AI, call automation, customer service, ticket management, agent handoff, tags, partner integration, App Store, order status, returns, subscriptions, warranty.
JustCall
Main topic & features: JustCall integration for phone calls and SMS in Gorgias; JustCall Chrome extension for click-to-call and texting. Questions/problems answered: How to connect JustCall to Gorgias; how to make/receive calls and texts, and track them as tickets; how the Chrome extension enables direct browser communication; how call types (inbound/outbound, voicemail, missed calls) affect ticket status. Key concepts & keywords: JustCall, Gorgias, integration, phone, SMS, calls, texting, tickets, activity tracking, Chrome extension, click-to-call, setup, authorize, inbound, outbound, voicemail, missed calls.
RingCentral
Main Topic/Features: RingCentral integration with Gorgias via Zapier. Automates ticket creation for RingCentral call events, voicemails, and SMS. Questions Answered: How to set up Zapier Zaps to create Gorgias tickets from RingCentral interactions (call ended, missed call, new voicemail, new SMS). How customer data and voicemail recordings are pulled into tickets. Gorgias Advanced plan requirement for support. Billing implications for RingCentral-generated tickets. Key Concepts/Keywords: RingCentral, Gorgias, Zapier, ticket automation, call tracking, missed calls, voicemail, SMS, helpdesk, customer support, API, webhooks, integration setup, Advanced plan.
Ringover
Main Topic & Features: Ringover integration with Gorgias, automatic phone/SMS ticket creation, call/SMS activity logging (notes, voice messages, recordings, transcription), Ringover tag sync, contact in-call display, direct link to Gorgias tickets from Ringover. Questions/Problems Answered: How to integrate Ringover with Gorgias, automate phone and SMS support, centralize call and SMS data, track customer interactions (calls, SMS), use Ringover tags to update Gorgias tickets. Key Concepts & Keywords: Ringover, Gorgias, integration, phone support, SMS support, tickets, call logging, SMS logging, call recording, voice messages, transcription, tag sync, customer service, helpdesk, App Store, Connect App.
KrispCall
Main Topic/Features: KrispCall Gorgias partner integration, call logging, one-way contact sync, notes sync, click-to-call dialer, call recordings, voicemails, tags. Answers: How to integrate KrispCall with Gorgias, configure call and contact synchronization, use the in-Gorgias dialer, understand synced data (customer info, call logs, recordings, notes) for efficient customer service. Keywords: KrispCall, Gorgias integration, phone system, customer support, CTI, call center, VOIP, ticket creation, data sync, automatic logging, setup guide, limitations (no two-way contact sync, no bulk SMS, partner support).
Consio
Main topic & feature names: Consio integration for Gorgias, calls, SMS, AI Voice, AI summaries, AI agent, auto-ticket creation, deep linking. Questions/problems answered: How to set up and use Consio with Gorgias, how to sync Consio calls/SMS/AI Voice into Gorgias tickets, managing call details, AI summaries, and voicemails within Gorgias, utilizing Consio's AI agent for call answering. Key concepts & keywords: Consio, Gorgias, integration, call management, customer service, AI summary, AI agent, tickets, unified communication, voicemail, missed calls, deep link, contact center.
Manage spam detection for Gorgias Voice
Main Topic & Features: Gorgias Voice spam detection, "Maybe Spam" label, `call-spam` tag, Twilio STIR/SHAKEN framework, customer fields, call flow, customer lookup step. Answers: How to reduce, identify, and manage spam/robocalls; enable/disable spam detection; review spam call volume; re-route repeat spammers. Requirements: Voice Add-on, Admin, US numbers. Keywords: Spam prevention, Gorgias Voice, Twilio, STIR/SHAKEN, call-spam, customer fields, call flow, customer lookup, analytics, call management, robocalls.