Teams 101
Topic: Gorgias Teams feature for user organization. Answers: How to group users into Teams for efficient ticket routing, especially for multi-brand accounts. Explains using Teams for statistics, assigning Views, and applying Rules (including auto-assign). Keywords: Gorgias, Teams, user groups, ticket assignment, multi-brand, statistics, views, rules, auto-assign, workflow, organization.
Create a team
Main Topic/Feature: Creating a Team, Teams feature. Answers: How to create a new team; steps to set up a team in Gorgias; how to add users to a team; where to find team settings. Key Concepts/Keywords: Team, create, new team, settings, account, add users, team name, team description, team emoji, team management, auto-assignment.
Delete a team
Main Topic/Features: Deleting Teams, Gorgias Teams functionality. Questions/Problems: How to delete an existing team in Gorgias. Key Concepts/Keywords: delete, team, remove, Gorgias, Settings, Users & Teams, team management.
Add and remove users from a team
Main topic/features: Gorgias Teams management; Add user to team, Remove user from team functionalities. Answers: How to add a user to a specific team, how to remove a user from a team. Clarifies that users can be assigned to multiple teams and that removing a user from a team does not delete their overall user profile. Key concepts/keywords: Teams, users, team member, add team member, remove user, delete user profile, Settings, Users & Teams.